Common use of Service Level Commitment Clause in Contracts

Service Level Commitment. The “Monthly Uptime Percentage” for a Service is calculated by the following formula: where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident. If the Monthly Uptime Percentage falls below 99.9% for any given month, you may be eligible for the following Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 25% < 99% 50% < 95% 100%

Service Level Commitment. The (a)The “Monthly Uptime Percentage” for a Service is calculated by the following formula: User Minutes − Downtine User Minutes x 100 where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident. If the Monthly Uptime Percentage falls below 99.9% for any given month, you may be eligible for the following Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 25% < 99% 50% < 95% 100%.

Service Level Commitment. (a) The “Monthly Uptime Percentage” for a Service is calculated by the following formula: − 100 where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident. If the Monthly Uptime Percentage falls below 99.9% for any given month, you may be eligible for the following Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 25% < 99% 50% < 95% 100%.

Service Level Commitment. (a) The “Monthly Uptime Percentage” for a Service is calculated by the following formula: − 100 where Downtime is measured in user-minutesuser-­‐minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident. If the Monthly Uptime Percentage falls below 99.9% for any given month, you may be eligible for the following Service Credit: Monthly Uptime Percentage Service Credit < 99.9% 25% < 99% 50% < 95% 100%.