Service Level Availability. If provided, the targeted availability levels and any related remedies for a SaaS offering are as stated in the applicable SaaS Listing. The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to Scheduled Downtime;
Service Level Availability. New Relic will use commercially reasonable efforts to make the Service available in line with industry standards.
Service Level Availability. TRITAN shall use its best efforts to ensure that the Solutions, through the provision of Data Services, remains available ninety-eight percent (98%) of each month (“Service Level Availability”) per License for all On-Net Services within TRITAN Network. TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below. The credit specified in this table will be applied to the next scheduled Hosting and Data Management Fees reducing the amount owed for such Fees. TRITAN will not make cash refunds to Client as a result of Service Credit Availability will be measured and reported by TRITAN upon request from the Client. Measurement will be taken On-Net using a TRITAN utility that automatically retrieves and reports Software availability information available for the Client. Availability Credit 90-98% 10% 80-89% 20% 70-79% 30% <70% 50% For the purpose of determining Service Level Availability, the following formula will be used: Uptime Percentage = (Possible Available Uptime*) - (Hours of downtime) * 100 (Total Hours in the Month) * Possible Available Uptime will be calculated as: number of calendar days in a month times 24 hours, minus any Excused Outage during the calendar month, and Total Hours in the Month will be determined as the number of calendar days in a month times 24 hours.
Service Level Availability. SEW will use commercially reasonable efforts to make the Software available in accordance with the Availability Service Level Agreement (“SLA”) stated hereunder. SEW will provide Availability (as defined below) of at least 99.5% each month as calculated below. “Availability” is calculated as follows: Availability = ([# of minutes in month]-[# of minutes per month the Software is Unavailable])/ [# of minutes in month]
Service Level Availability. For Purchased Services, Hexagon shall use reasonable commercial efforts to achieve at least a 95% “availability” of the Services measured monthly, not including “Excused Downtime”. For the purposes of this paragraph, “availability” means the ability to connect to the Platform, login, query and manage Users; and “Excused Downtime” means: (i) planned maintenance; (ii) failure of the external internet beyond Hexagon‘s network; (iii) electrical or internet access disruptions; (iv) any actions or inactions of Customer in violation of the Agreement; (v) attacks (i.e. hacks, denial of service attacks, malicious introduction of viruses and disabling devices) caused by third parties unless Hexagon fails to use industry standard practices to prevent such attacks; or (vi) any event occasioned by causes beyond Hexagon’s reasonable control, including those set forth or described in Section 16.6 (Force Majeure) of the Agreement. This paragraph shall not apply to Free Services, Trials, Non-GA Services or any other no- charge Services; no service level commitments are made by Hexagon with respect to such Services. Customer acknowledges that Platform and Services access and performance may be adversely impacted where the Platform and Services are not hosted in the same country the User is located.
Service Level Availability. Wind River will use commercially reasonable efforts to maintain a targeted uptime availability of 99.9% (the “SLA”), measured on a monthly basis, for the Cloud Service. The calculation of uptime availability for the SLA excludes Excused Downtime. Excused Downtime means collectively (i) downtime to perform routine maintenance during Wind River’s standard maintenance windows, (ii) scheduled downtime with advance notification to you, (iii) downtime due to causes beyond the reasonable control of Wind River, (iv) downtime due to use of the Cloud Service outside the scope described or contemplated in this Agreement and the applicable Order Form; (v) downtime caused by your equipment and/or software; (vi) downtime due to failure of a third party network, including but not limited to the Internet, your network or any other third party network beyond Wind River’s network; and/or (vii) downtime caused by attacks by third parties, including, without limitation, hacks, denial of service attacks, malicious introduction of viruses and disabling devices). Downtime is measured based on server side error rate. This Section 11.1 shall not apply to any early access release of or noncommercial access to the Cloud Service.
Service Level Availability. “NWEA Network” shall mean NWEA owned and controlled equipment providing the Online Test system, but excluding any networks, equipment or services provided by third parties, Subscriber’s equipment and networks, or interconnections to or from connectivity with other Internet Service Provider networks.
Service Level Availability. For purchased Services, Hexagon shall use reasonable commercial efforts to achieve at least a 98% availability of the Services measured monthly, not including “Excused Downtime”. For the purposes of this paragraph, “availability” means the ability to connect to the Platform, login, query and manage Users; and “Excused Downtime” means: (i) planned maintenance; (ii) failure of the external internet beyond Hexagon‘s network;
Service Level Availability. TRITAN shall use its best efforts to ensure that the Solutions, through the provision of Data Services, remains available ninety-eight percent (98%) of each month (“Service Level Availability”) per License for all On-Net Services within TRITAN Network. TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below. The credit specified in this table will be applied to the next scheduled Hosting and Data Management Fees reducing the amount owed for such Fees. TRITAN will not make cash refunds to Client as a result of Service Credit Availability will be measured and reported by TRITAN upon request from the Client. Measurement will be taken On-Net using a TRITAN utility that automatically retrieves and reports Software availability information available for the Client.
Service Level Availability. Feature Basic Availability System Available 24 hours daily, excluding Emergency Maintenance and Preventative Maintenance Windows Maintenance Notices 1. Preventative Maintenance: will be performed during the preventative Maintenance Window listed herein. 2. Emergency Maintenance: FormFox will attempt to give Customer as much notice as possible of Emergency Maintenance. Maintenance Windows 1. Where possible, FormFox will schedule Preventative Maintenance Weekdays – 10:00 PM - 2:00 AM (Mountain Time); or Weekends – 6:00 PM Friday – 4:00 AM Monday (Mountain Time) 2. Preventative Maintenance shall not be scheduled during Business Hours. Target Availability 99.9% during a calendar month
