Service Level Agreements Slas a) Successful Respondent will comply with the performance criteria outlined in this Exhibit C.
Service Level Agreements Slas. SLAs exist between the PA eHealth and its technology vendors. These SLAs are designed to ensure the P3N and PHG Services are available to CPs, and cover areas such as network availability, response time, Data availability, Service restoration, continuous monitoring, help desk metrics, and maintenance windows.
Service Level Agreements Slas. The SLRs for each of the following SLAs represent minimum service levels required across all Service Towers. ACS must consistently meet or exceed such SLRs. Confidential Information Page 29 Symetra Insurance Company (Symetra) August 1, 2009 Schedule 2A—Cross-Functional Services SOW Table 28. Incident Resolution SLAs Definition Time to resolve following responses to different Incident priority classifications. Each Service Tower Schedule categorizes Incidents according to the Incident Resolution priorities listed below. Service Tower Incident categorizations are referenced in the Service Environment section of each Service Tower Schedule. Incident Resolution SLAs Performance Incident Resolution Service Measure Target SLR Priority Level 1 Time to resolve [***] [***] Priority Level 2 Time to resolve [***] [***] Priority Level 3 Time to resolve [***] [***] Priority Level 4 Time to resolve [***] [***] Root Cause Analysis for Priority Xxxxx 0 and Priority Level 2 Incidents Time to report [***] [***] Formula As provided in the Spec Sheet Measurement Interval As provided in the Spec Sheet Measurement Tool As provided in the Spec Sheet
Service Level Agreements Slas a. Digital Sandbox will assign a Severity Level to all defects identified within the Hosted Services by Customer’s Administrator(s) or Affiliate Governmental Entity Administrator(s), or Digital Sandbox and provide the respective response for the issue.
Service Level Agreements Slas. The intent of this section is to provide the End Users, CDCR Authorized Staff and Prime Contractor with requirements that define and assist in the management of the CTS Service Level Agreements (SLAs). This section identifies and explains the required SLAs for the business and technical requirements. The Prime Contractor’s services include everything from the planning and installation of the on-site CTS to the ‘back-end’ systems that manage, control and support each of the components that make up the complete CTS. This section defines performance objectives, measurement processes, and Rights and Remedies.
Service Level Agreements Slas. Authorized Users will be encouraged to enter into formal written Service Level Agreements (SLAs) with the Contractor prior to placing orders for Product under this Contract, particularly for mission critical, high availability systems. It will be further recommended that the purchase order specifically reference the SLA. The SLA will serve, at a minimum, the following important functions:
Service Level Agreements Slas. Some Online Services may include performance related SLAs. Dell SLAs may be found at: xxx.Xxxx.xxx/xxx/xxxxxx000/XXX
Service Level Agreements Slas a. File Process Timing. Inovalon will: (A) make available to Client RAPS within 1 business day of the mutually agreed upon delivery date; and (B) provided that Client continues to share the Daily Membership Intake File in the current format (or other mutually agreed upon format), process the Daily Membership Intake File within 3 business days of receipt.
Service Level Agreements Slas. Contractor must ensure 99.9% uptime of the system at all times. Contractor must provide written description of any major outages (including description of root-cause and fix) resulting in greater than 1-hour of unscheduled downtime per incident within a month. For additional information regarding SLAs, please see Appendix B Legal Provisions and Other Requirements.
Service Level Agreements Slas. A. The Contractor will be held accountable to meet the requirements and the service level requirements established in this Contract.
