Service Exceptions to Coverage Sample Clauses

Service Exceptions to Coverage. Exceptions Parameters Coverage University Holidays N/A No coverage Scheduled Maintenance(s) As scheduled by Database Services No coverage 6 Maintenance and Service Changes The Change Management process within Database Services minimizes unintended service disruptions or other impacts to the Campus as a result of changes in the production environment. Database Services does this by monitoring, managing, and evaluating changes to maximize the service benefits to the customer, while minimizing the risks involved in making those changes. Support Hours for service changes at the Standard Service Level is 8:00 a.m. – 5:00 p.m., Monday through Friday, except University holidays, and announced University closures. Please note that some maintenance work may cause service disruptions. All Database Services related services, maintenances, and Campus outages are published at IST System Status page (xxxx://xxxxxxxxxxxx.xxxxxxxx.xxx). There are three categories of service changes: • Planned Maintenance: Planned service maintenance is approved work that is planned and scheduled prior to the change. Database Services will communicate (as needed) to the appropriate customer contacts prior to the scheduled change. Every fiscal year, 40 hours of time are reserved for maintenance to database hardware, operating systems, network, storage systems and database software. Database Services will email the designated Technical and Application Owner contacts with one-week’s advance notice prior to scheduling patch application or database maintenance for: • Non-critical patches are scheduled on a quarterly basis. • Database maintenance is scheduled during business hours. • Application teams should anticipate upgrading database versions every 2-3 years. • Database Services will provide a three-month window for application testing. • Database Services will not support versions of database software that are no longer supported by the vendor. • Database Services will provide upgrade notifications 12 months before vendor support ends. • Unplanned Maintenance: Unplanned production maintenance is priority work that is unplanned due to an urgent repair, patch or update to prevent failure. Unplanned production maintenance will be given priority (and communicated immediately). Critical patch notification is determined by the nature of the problem and may be scheduled in less than one day. As such, critical security or break-fix patches are applied as needed. If possible, Database Services will ...
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Service Exceptions to Coverage. Catastrophic event such as floods, fires, storms, chemical contamination, accidents or interruptions to transportation, and Vendor infrastructure incidents.
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Service Exceptions to Coverage. UNM IT will let Customer know 2 weeks in advance of any scheduled maintenance that may affect service availability.
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Service Exceptions to Coverage. Mobile Device provisioning and support is not available during planned UNM holidays or inclement weather
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Service Exceptions to Coverage. Inclement weather, vendor outage, infrastructure failure will result in a delay of service coverage.
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Service Exceptions to Coverage. ‌ Within peek fiscal year closing period (Nov 15th – Jan 15th) services requests are prioritized as any other period in the year but response time of any request other than "Ultra-High Urgent" might go longer than expected in other periods by a maximum of 3 days delay Services request and providing should be excluded from service evaluation if blocked or affected by any of the following: • Natural disasters, up normal weather conditions, and any other abstracting natural cause • Riot, civil disorder, abstracting military conditions, police abstraction, and any other endangering factor to the well being of BIS employees or the well performance of their jobs • Any other uncontrolled up normal factor affecting the delivery of service and/or safety of the employees of BIS 6 Pricing and Renewal‌ The Proficient can require the service of BIS on any time regarding the scope of this SLA services without any charge while the SLA is valid. In case of any farther service both The Proficient and BIS keep their rights in accepting or rejecting those services. Prices of the services whether covered or non-covered in SLA are all to be determined by the BIS service catalogues. The Proficient can require BIS to renew the services it provide after this SLA voids for a charge of 20% of the maintained components prices, and with the consent of both parties. In case of any special agreement, discount issue, and/or any other document made by those two parties regarding the pricing and/or renewal policy of the SLA the later should take affect.
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Service Exceptions to Coverage. Emergency and urgent maintenance will be communicated through Xxxxxxx-X@xxx.xxx and the IT Alerts website.
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Service Exceptions to Coverage. By default, service is not provided during the times listed below. However, if there is a specific need for coverage during one of these times, we will try to arrange special coverage on a costs-recovery basis. Campus Holidays - No coverage Federal Holidays - No coverage Weekends and Evenings - No coverage Emergency service coverage – As is possible with available staff and any physical constraints of the emergency such as a natural disaster 6 Maintenance and Service Changes All services and/or related components require regularly scheduled maintenance (“Maintenance Window”) in order to meet established service levels. These activities will render systems and/or applications unavailable for normal user interaction. All campus outages are published at IST System Status page (xxxxx://xxxxxxxx.xxxxxxxxxxxxxxx.xxx/). There are three categories of service changes: • Planned Maintenance: Planned service maintenance is approved work that is planned and scheduled prior to the change. • Unplanned Maintenance: Unplanned service maintenance is priority work that is unplanned due to an urgent repair to prevent failure. Unplanned service outages will be given priority (and communicated immediately) on a case-by-case basis depending on the type and urgency of the service failure.
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Related to Service Exceptions to Coverage

  • Retiree Coverage Pre-Medicare: Employees who retire on or after January 1, 2011, will be provided the same health care benefits, including but not limited to, cost sharing, that it provides to its active employees until the retiree becomes eligible for Medicare. In the event health care benefits for active employees are eliminated in their entirety, which shall include a change to a one-hundred (100%) percent employee contributory health savings plan, the last health care benefits plan in effect for retirees preceding the elimination of the plan shall remain in effect (absent a contrary order from a Court of competent jurisdiction) until the Employer again provides a health care benefits plan to active employees. Medicare: Retirees must enroll in the Part B Medicare program commencing on the date they first become eligible to participate in the program. Retirees shall be responsible for the cost of such coverage. The Employer shall make available to those retirees who are properly enrolled in the Part B Medicare Program as above provided, a Supplemental Plan, with a $100 deductible. Such Plan will have the same Rx drug benefits the County provides its active employees. In the event Rx drug benefits for active employees are eliminated in their entirety, which shall include a change to a one-hundred (100%) percent employee contributory health savings plan, the Rx drug benefits last in effect for retirees preceding the elimination of the Rx drug benefits for active employees shall remain in effect (absent a contrary order from a Court of competent jurisdiction) until the Employer again provides Rx drug benefits to active employees.

  • Dependent Coverage For dependent dental coverage, the Employer contributes an amount equal to the lesser of fifty (50) percent of the dependent premium of the State Dental Plan, or the actual dependent premium of the dental plan chosen by the employee.

  • COMPENSATION COVERAGE (a) When an employee is injured at work and goes on Compensation, he or she shall, when the Compensation Board signifies that the employee may go to work, be returned to the payroll at his or her previous job and rate of pay for a period of one (1) week, to see if he or she is able to do the job he or she held at the time of the injury.

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