Common use of Service Coverage Clause in Contracts

Service Coverage. The regions in the map below are referred to in the document “Schedule 1b (Technical Response) – Technology Peripherals and Infrastructure”. The successful Contractor(s) must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. This and the following 100 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and Softcat Plc SCHEDULE 1B – Technical Response REDACTED This and the following 2 pages comprise Schedule 2 to the Framework Agreement between The Scottish Ministers and Softcat Plc SCHEDULE 2 – Pricing Schedule 1 Framework Pricing

Service Coverage. The regions in the map below are referred to in the document “Schedule 1b (Technical Response) – Technology Peripherals and Infrastructure”. The successful Contractor(s) must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. This and the following 100 84 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and Softcat Plc XMA Limited SCHEDULE 1B – Technical Response REDACTED This and the following 2 pages comprise Schedule 2 to the Framework Agreement between The Scottish Ministers and Softcat Plc XMA Limited SCHEDULE 2 – Pricing Schedule 1 Framework Pricing

Service Coverage. The regions in the map below are referred to in the document “Schedule 1b (Technical Response) – Technology Peripherals and Infrastructure”. The successful Contractor(s) must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. This and the following 100 90 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and Softcat Plc Insight Direct (UK) Ltd SCHEDULE 1B – Technical Response REDACTED This and the following 2 pages comprise Schedule 2 to the Framework Agreement between The the Scottish Ministers and Softcat Plc Insight Direct (UK) Ltd SCHEDULE 2 – Pricing Schedule 1 Framework Pricing

Service Coverage. The regions in the map below are referred to in the document “Schedule 1b (Technical Response) – Technology Peripherals and Infrastructure”. The successful Contractor(s) must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. This and the following 100 92 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and Softcat Plc Computacenter (UK) Ltd SCHEDULE 1B – Technical Response REDACTED This and the following 2 pages comprise Schedule 2 to the Framework Agreement between The Scottish Ministers and Softcat Plc Computacenter (UK) Ltd SCHEDULE 2 – Pricing Schedule 1 Framework Pricing