Service Coverage. Philips will provide the Service elements listed in the Quotation (“Service Coverage”). Customer may request service outside the Service Coverage (e.g., service outside the hours of coverage, service or repair parts that is not otherwise included in this Quotation) subject to the availability of personnel and repair parts, Philips will provide such additional service and repair parts and invoice Customer at Philips’ then current standard rates for labor and Philips’ then current list price for parts as quoted on request.
Service Coverage. The regions in the map below illustrate the core geographical coverage for this framework. The Contractor must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. Support & Maintenance Critical Response – 2 Hours Standard Response (VHV) – 2 Hours Standard Response – next Working Day but no later than 24 Hours from fault report Fix Time – 4 Hours First Time Fix – SLA 95% Monday to Friday, 09:00 – 17:00* * or as agreed with Framework Public Bodies. This and the following 108 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and HP Inc UK Limited SCHEDULE 1B – Technical Response REDACTED This and the following 4 pages comprise Schedule 2 to the Framework Agreement between the Scottish Ministers and HP Inc UK Limited SCHEDULE 2 - PRICING SCHEDULE
Service Coverage. The issue of “service coverage” was included on the Government list of items referred to arbitration but not included on the NLMA list. Government proposes requiring a commitment to service coverage as a condition for physicians to receive the increase in the fee for service rates established by the Arbitration Board. As a consequence, there would be a two tier system consisting of the new FFS rates for physicians who agreed to the service commitment and the old FFS rates for physicians who did not agree to the service commitment. Government submits that, pursuant to the MOU, physicians committed to providing services, including on call services. The issue of service coverage was discussed during the negotiations and the parties exchanged proposals on the issue. The NLMA sought arbitration on all outstanding issues and this was one of the issues outstanding from negotiations. The NLMA bargains on other issues in addition to compensation issues, such as the issue of the defined work week. Prior agreements with the NLMA were enforceable, in particular, the JMCA and the MOU. Government is accountable to ensure that an adequate level of service is provided. Regional Health Boards have the obligation to provide access to health services which requires physician services. General practitioners who are paid on a fee for service basis have a relationship with their individual patients and not with the population at large. General practitioners do not have a requirement to affiliate with a regional health board and as a consequence that they would not have an obligation to do on call or to admit patients to hospitals without the proposed service commitment. The NLMA submits that the Arbitration Board does not have authority to impose any order binding physicians to service coverage. The NLMA does not have authority to bargain on behalf of its members in the same manner as a union acting as bargaining agent under the Labour Relations Act. The authority of the NLMA to bargain is limited to the authority set out in Section 5 of the Medical Act. The NLMA submits it cannot impose any obligations on physicians who may opt out of the medicare system and collect fees directly from patients. The NLMA cannot bind its members to provide services. The NLMA has the right to negotiate only on issues of compensation. The NLMA cannot bind salaried physicians who have the right to negotiate individual contracts of employment. Under the Canada Health Act physician fees are considere...
Service Coverage. The regions in the map below are referred to in the document “Schedule 1b (Technical Response) – Technology Peripherals and Infrastructure”. The successful Contractor(s) must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. This and the following 92 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and Computacenter (UK) Ltd SCHEDULE 1B – Technical Response REDACTED This and the following 2 pages comprise Schedule 2 to the Framework Agreement between The Scottish Ministers and Computacenter (UK) Ltd SCHEDULE 2 – Pricing Schedule 1 Framework Pricing
Service Coverage. 10.01 Physicians commit to provide, in accordance with the negotiated payment schedule/salary rate, the insured services which have been traditionally funded through MCP and which the public might reasonably expect to be available, subject to resources and skill limitations.
Service Coverage. All standard accessories included with the HP base unit part number and all HP-supplied internal components, such as HP Jetdirect cards, memory and CD-ROMs are covered. Items such as, but not limited to, the following are NOT covered under this service: • Consumables, including, but not limited to, batteries and Tablet PC pens. If consumables are provided by HP to establish whether repair has been effective because the Customer has none available, then HP may charge for such consumables at its then prevailing rate • Maintenance kits and other supplies • Non-HP devices or options • Accessories purchased in addition to the base unit, such as docking stations and port replicators • Any product previously repaired by an unauthorized technician or user Coverage Window HP Total Care telephone support is available 24 hours a day, seven (7) days a week. Repair calls must be received before 5:00 pm central standard time. Geographic Coverage Service is available within the continental United States, including parts of Alaska and Hawaii. Add 1 or 2 days to turnaround time for Alaska and Hawaii.
Service Coverage. The following paragraph outlines the period of coverage for the Licensed Software. Motivated Support Package. · Hours of Support: 24 hours a day, in each of Mercury Interactive regional support centers. · Description: 24x7 response for Severity 1 Requests.
Service Coverage. Metris shall be responsible for the fulfillment of the contractual obligations to the Customer, either itself or through a third party underwriter, under each Extended Service Agreement from the date sold to a Customer by Fingerhut; provided however, the Merchandise covered under the Extended Service Agreement was received by the Customer in an undamaged state and that Metris has received the appropriate Net Price from Fingerhut for each Extended Service Agreement as required under Section 1.5. Fingerhut agrees to pay the Net Price. Upon payment of the Net Price by Fingerhut, Metris shall become contractually liable directly to the Customer and Metris will pay the full amount of any claim provided that such claim is within the terms of coverage of the Extended Service Agreement and the Extended Service Agreement is sold within a state in which Metris is legally authorized to fulfill such obligations. If Merchandise covered under the Extended Service Agreement is to be replaced, Fingerhut agrees to provide the Customer with such replacement product in accordance with Fingerhut's product replacement policies in effect from time to time. In such case, Metris shall reimburse Fingerhut for the cost of such product at Fingerhut's standard cost plus xx% to cover shipping and handling. Additionally, if Fingerhut repairs any Merchandise covered under the Extended Service Agreement, Metris shall reimburse Fingerhut for the cost of such repair. All such reimbursements shall be netted against any remittances required by Fingerhut under Section 1.5, on a monthly basis, provided detail supporting such reimbursement has been previously provided to and approved by Metris. Fingerhut and Metris shall, in good faith, mutually agree on the Sales Price of the Extended Service Agreement.
Service Coverage. All standard accessories included with the HP base unit part number and all HP-supplied internal components, such as HP Jetdirect cards, memory and CD-ROMs are covered. Items excluded from coverage include, but are not limited to: • Consumable components, such as batteries and Tablet PC pens. • Maintenance kits and other supplies. • Non-HP devices. • Accessories purchased in addition to the base unit, such as docking stations and port replicators. • Any product previously repaired by an unauthorized technician or user.
Service Coverage. 1. This Service covers only PENTAX K-1 body models that were sold in the US. This Service does not cover models that were sold or are for sale outside of the US.
