Service Contacts. The Distributor will offer a toll-free number for placing orders and customer service issues. The Distributor agrees to provide a customer service representative for the JJC account. The Distributor will provide JJC store management with a list of contact telephone numbers to reach someone after hours or for emergencies.
Service Contacts. The Authority requires that the vendor establish a contact sheet and availability calendar to be used to contact support resources after hours. An account manager and single point of contact is to be made available and responsible for the successfully delivery of service to the Authority by the vendor. The account manager is to facilitate and deliver service level reporting and be responsible for adjusting team skillsets and performance to address identified issues. The vendor will develop and provide an escalation plan to include the levels and timing of escalations that are to occur during the issue resolution process. This escalation plan will give increasing focuses to issues as they age or have a greater impact on the organization. The escalation plan will include both SCRRA escalation paths and vendor internal escalation paths.
Service Contacts. Listed below are the names, emails and contact numbers of the primary service contacts.
Service Contacts. Lead Purchaser: Stephane Bourles IT Account Manager, Lead Purchaser Broadcxxx & Xxxxx Xxxxtions 3233 East Mission Oaks Blvd, Camarillo, CA 93012, USA Phone: +0 000 000 0000 xxxxxxxx.xxxxxxx@xxxxxxx.xet Sellxx: Xavid Ambruxxxx Xxxxxxxxxxx Xxstems Manager ParkerXxxxxx, Xxx. 8493 Baymeadows Way Jacksonville, Florida 32256 Pxxxx: 000-000-0000 xxxxxxxxxx@xxxxxxxxxxxx.xxx
Service Contacts. Ceridian and Client will appoint a person to act as its primary contact for the Service (the “Service Contact”) who will be responsible for coordinating and supervising all matters relating to the delivery of the Services. In this regard, the Service Contact will serve as the primary contact person and focal point for all communications generally pursuant to these Service Particulars, including communicating, in a timely fashion, to all affected persons (including informing the proper persons within their organization) of issues and decisions regarding the delivery of Services.
Service Contacts. The ICT Strategy Helpdesk is open during term time between 08:30 and 16:30 Monday to Thursday, and 08:30 to 16:00 on Fridays. Non-term time the Helpdesk will be open between 09:00 and 16:00 Monday to Friday. An out-of-hours email and voice message system will also be in operation; and responded to as appropriate on the next working day. The Helpdesk will close for up to 6 half days per year for staff training. At least two weeks’ notice will be given for any closure. During these times the out-of-hours email and voice message system will be in operation. There is no service provided on UK bank and public holidays; and for the period between, and including, Christmas Eve and New Year’s Day. For all enquiries, please telephone 000 0000 0000 or email: xxx.xxx@xxxxxxxxxxx.xxx.xx Providing excellent customer service is our top priority, and we endeavour to resolve all problems to the customer’s satisfaction as quickly as possible. However, in the event that a customer feels they need to escalate an incident, the following procedure should be used: 1st Stage Please call the ICT Strategy Helpdesk on 023 8083 4555, or email xxx.xxx@xxxxxxxxxxx.xxx.xx 2nd Stage Partnership & Commercial Services Lead – Xxx Xxxxxx (023 8083 4595) xxx.xxxxxx@xxxxxxxxxxx.xxx.xx 3rd Stage Head of IT – Xxxxx Xxxxxxxxx xxxxx.xxxxxxxxx@xxxxxxxxxxx.xxx.xx We utilise an industry standard incident management system (Alemba Cloud) for call logging, performance tracking and escalation. The ICT Strategy Team adheres to SCC IT Incident Service Levels.
Service Contacts. When requesting slow plow or salting services, Thorntons shall contact vendor through the following contact information, which will be available 24 hours a day and 7 days a week to receive telephone calls from Thorntons, as Thorntons may need service as quickly as possible: Contact Name _________________________________ Telephone Number _____________________________ Should Vendor need to contact Thorntons to resolve a service issue, Vendor should contact Thorntons as follows: Office Hours: 7:00 am – 4:00 pm EST, Monday through Friday Xxxxxxx Xxxxxxxxxx: (000) 0000-0000 After Hours: 4:00 pm – 7:00 am EST, Monday through Friday All day Saturday and Sunday Call Thorntons’ Service Center at 0-000-000-0000 Press 2#2 and someone will assist you. Salting Product: Vendor shall use Sodium Chloride for above 15 degrees and Magnesium Chloride for below 15 degrees, for salting services. Should vendor run out of these products Vendor shall discuss with Thorntons suitable replacement products and shall get authorization from Thorntons for a suitable replacement product before any further salting services may be needed. Thorntons shall not unreasonably withhold authorization. No later than the effective date of this Agreement, Vendor must provide Thorntons with a copy of the MSDS sheet on any and all salting products that the vendor shall use at Thorntons’ locations. Should vendor change salting product due to unavailability of original product, vendor shall provide Thorntons with an MSDS sheet on the replacement product before said replacement product is used at any Thorntons’ sites.
Service Contacts. Lead Purchaser: Fran Gordon HR Manager Thomson Broadcast & Media Sxxxxxxxx, Xnc. 400 Providence Mine Road Nevada City, CA 95959 (530) 000-0000 xxxx.xxxxxx@xxxxxxx.xxx Seller: Xxxxx Poehlman XxxxxxXxxxxx, Xnc. 8493 Baymeadows Xxx Xacksonville, Florida 32256 (900) 000-0000 xxxxxxxxx@xxxxxxxxxxxx.xxx
Service Contacts i. Customer Service: ACIRCA: Xxxxxxx Xxxxx SPECTRUM: Bendada Powers / Xxxxx Xxxxx
Service Contacts. Approval by Purchaser of all management, service and other contracts pertaining to the Property ("Service Contracts"). Seller represents to Purchaser that Seller has previously made available to Purchaser for review copies of the Service Contracts prior to the execution of this Agreement, the availability of which review is acknowledged by Purchaser.
