Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront payments) for the Hosted Services for the monthly billing cycle in which the Unavailability occurred in accordance with the schedule below. Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but equal to or greater than 99.0% 10% Less than 99.0% 30% We will apply any Service Credits only against future payments otherwise due from you. At our discretion, we may issue the Service Credit to the credit card or bank account you used to pay for the billing cycle in which the Unavailability occurred. Service Credits will not entitle you to any refund or other payment from Digital Samba. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD) or the equivalent thereof. Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide Digital Samba Services is the receipt of a Service Credit (if eligible) in accordance with the terms of this Service Level Policy.
Service Commitments and Service Credits. 4.1 Service Credits are calculated as a percentage of the total charges paid by the Customer to the Provider in a monthly billing cycle, in accordance with the schedule below. Condition Service Credit Percentage Response time exceeds one (1) hour 1% The Service Credit Percentage for resolution time is capped to a maximum of 5% for each billing cycle.
Service Commitments and Service Credits. Service Credits are calculated as a percentage of the monthly Application fee for the monthly billing cycle in which the Unavailability occurred, in accordance with the schedule below: ● For Monthly Uptime Percentage less than 99.95% but equal to or greater than 99.0%, Customer will be eligible for a Service Credit of 15% of the monthly Application fees equal to 1/12 of the annual fee; ● For Monthly Uptime Percentage less than 99.0%, Customer will be eligible for a Service Credit of 30% of the monthly Application fees. Company will apply any Service Credits only against the next future payment for Phenix fees otherwise due from Customer. Service Credits will not entitle Customer to any refund or other payment from Company. Service Credits may not be transferred or applied to any other account.
Service Commitments and Service Credits a. Service Credits are calculated as a percentage of the total value of Transactions utilized by the Client for the month preceding which the Unavailability occurred.
Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront payments) for an Echo service for the monthly billing cycle in which the Unavailability occurred in accordance with the schedule below. Monthly Uptime Percentage Service Credit Percentage Less than 99.95% but equal to or greater than 99.0% 10% Less than 99.0% 30% We will apply any Service Credits only against future Echo payments otherwise due from you. At our discretion, we may issue the Service Credit to the credit card you used to pay for the billing cycle in which the Unavailability occurred. Service Credits will not entitle you to any refund or other payment from Echo. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD). Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Terms of Service, your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide Echo Services is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.
Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total charges due on your Fastpath invoice for the month in which the unavailability occurred, applied proportionally based on Service Unavailability percentage. We will apply any Service Credits only against future payments for the Services otherwise due from you. Service Credits will not entitle you to any refund or other payment from Fastpath. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one hundred dollars ($100 USD). Service Credits may not be transferred or applied to any other account. Chronic Downtime will result in full refund for periods affected.
Service Commitments and Service Credits. Service Credits are calculated as set out below for each month in which a Service Level Default occurs. Monthly Uptime Percentage Service Credit Less than 99.9% but greater than 99% Less than 99% but equal to or greater than 95.0% 3 days 5 days Less than 95.0% 10 days In no event will Customer’s Service Credits for any calendar year exceed 60 days. Without prejudice to any other rights and remedies Customer has either at law or under the Agreement, Service Credits shall be the sole compensation and remedy of Customer for a failure by Entrust to meet the Service Commitment.
Service Commitments and Service Credits. Service Credits are based on a percentage of the total yearly/monthly service fees you paid for the affected Platform service during the month in which the Downtime occurred, calculated as specified in the schedule below. Service fees exclude any fees paid for professional services and/or technical support or maintenance. Yearly Uptime Percentage Service Credit Percentage Less than 99.5% but equal to or greater than 98.5% 10% Less than 98.5% 30% Execution The parties have indicated their acceptance of this Agreement by executing it below. SIGNED BY Name , on date , duly authorised for and on behalf of the Provider. SIGNED BY Name , on date , duly authorised for and on behalf of the Customer. Schedule 1 (Hosted Services particulars) 1. Specification of Hosted Services The hosted services include: Blue Mirror Application. Blue Mirror Admin backend. Blue Mirror Remote Buddy interface. The hosted services are compatible with the following devices: Apple iPad 7th generation, Apple iPad 8th generation, Microsoft Surface Go 2, Microsoft Surface Pro 7.
Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total charges due on your CampaignBuddy invoice for the monthly billing cycle in which the Unavailability occurred per rolling calendar year and is then applied proportionally to the Services that were Unavailable, in accordance with the schedule below: • For Annual Uptime Percentage less than 99.00% but equal to or greater than 98.50%, you will be eligible for a Service Credit of 10% of the charges attributable to the affected resources; • For Annual Uptime Percentage less than 98.49%, you will be eligible for a Service Credit of 20% of the charges attributable to the affected resources We will apply any Service Credits only against future payments for the Services otherwise due from you. At our discretion, we may issue the Service Credit to the credit card you used to pay for the billing cycle in which the Unavailability occurred. Service Credits will not entitle you to any refund or other payment from CampaignBuddy. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD). Service Credits may not be transferred or applied to any other account.
Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total charges due on your NetWatch invoice for the monthly billing cycle in which the Unavailability occurred, applied proportionally to the Services that were Unavailable, in accordance with the schedule below: • For Monthly Uptime Percentage less than 99.95% but equal to or greater than 99.0%, you will be eligible for a Service Credit of 10% of the charges attributable to the affected resources • For Monthly Uptime Percentage less than 99.0%, you will be eligible for a Service Credit of 30% of the charges attributable to the affected resources For example, if you have Tool that is Unavailable for 25 minutes, you would be eligible for a Service Credit for 10% of that Tool’s usage for the month. We will apply any Service Credits only against future payments for the Services otherwise due from you. Service Credits will not entitle you to any refund or other payment from NetWatch. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one pound sterling (£1 GBP). Service Credits may not be transferred or applied to any other account.
