Common use of Service Commitment Clause in Contracts

Service Commitment.  On call 24 Hours a Day, 7 Days a Week (0-000-000-0000) Housekeeping Procedures for Ecolab Representative  Check in with the General Manager for any problems between calls and for new employees that need training on Ecolab areas of responsibility. Results Inspected  The Ecolab Representative will inspect housekeeping results which may include: floors, entry area, employee restrooms, guest restrooms, and hallways. Housekeeping Products Checked ■ All Purpose Cleaner ■ Exterior Cleaner ■ Odor Control ■ Bathroom Cleaner ■ Floor Cleaner ■ Sanitizer ■ Carpet Cleaner ■ Glass Cleaner ■ Specialty ■ Disinfectant ■ Hand Care Dispensing Equipment Inspected  Ecolab Representative will inspect all dispensing equipment to ensure proper function and concentrations. 360º of Protection – Operational / Potential Safety Areas Inspected  Ecolab Representative will inspect operational areas and potential safety areas which may include: ■ Eye Wash Station ■ Biohazard Kit ■ First Aid Kit ■ Floors ■ MSDS Station ■ Inventory ■ Wall Charts ■ Spray Bottles ■ Labels ■ Test Strips  All issues identified and services provided will be detailed on a Service Detail Report. The Ecolab Representative prior to leaving will make required adjustments, corrections or repairs or make arrangements for them. Service reports will be reviewed electronically and signed by the Manager with all action needed agreed upon. A copy of the report will be faxed or e-mailed the following day. Laundry Service Procedures

Service Commitment.  On call 24 Hours a Day, 7 Days a Week (0-000-000-0000) Housekeeping Laundry Visit Procedures for Ecolab Representative  Check in with the General Manager for any problems between calls and for new employees that need training on Ecolab areas of responsibility.  Ecolab Representative proceeds with preventative maintenance call. Results Inspected  The Ecolab Representative will inspect housekeeping laundry results which may include: floorsappearance, entry areafeel, employee restroomsodor, guest restroomsstaining, wrinkling, chlorine, and hallwayswettability. Housekeeping Readings Taken  Ecolab Representative will inspect general laundry area which may include: equipment, procedures, and dryer. Laundry Machine Products Checked May Include: ■ All Purpose Cleaner Load Counts ■ Exterior Cleaner Laundry Machine ■ Odor Control Extract ■ Bathroom Cleaner Timer ■ Floor Cleaner Load Counter ■ Sanitizer Reversing ■ Carpet Cleaner Valves ■ Glass Cleaner Formulas ■ Specialty Doors ■ Disinfectant Signals ■ Hand Care Water ■ Drain ■ Steam Tunnel ■ Formula Reading Equipment Dispensing Equipment Inspected  Ecolab Representative will inspect all dispensing equipment to ensure proper function and concentrations. 360º of Protection – Operational / Potential Safety Areas Inspected  Ecolab Representative will inspect operational areas and potential safety areas which may include: ■ Eye Wash Station ■ Spray Bottles ■ Biohazard Kit ■ First Aid Kit ■ Labels ■ Floors ■ MSDS Station ■ Inventory Test Strips ■ Inventory/Storage ■ Wall Charts ■ Spray Bottles ■ Labels ■ Test Strips  All issues identified and services provided will be detailed on a Service Detail Report. The Ecolab Representative prior to leaving will make required adjustments, corrections or repairs or make arrangements for them. Service reports will be reviewed electronically and signed by the Manager manager with all action needed agreed upon. A copy of the report will be faxed or e-mailed the following day. Laundry Sustainability Sustainability helps drive everything we do and develop. We recognize that what we do not only has an effect within your property, but also serves as a model for the community as a whole. We take our responsibility seriously. Ecolab Sustainability Pledge We are committed to delivering:  Superior Performance: The best results the first time.  Improved Environmental Impact: Programs that help protect employee health and safety and minimize impact on land, air and water.  Operational Savings: Minimize wasteful consumption of water, energy, product, labor and packaging materials. Helping Conserve Resources and Reduce Waste  Our Solutions are proven to clean safely and reduce consumption of water, energy and packaging materials while protecting human health and ensuring safety.  Up to 48% energy savings gained using innovative laundry programs which reduces wash cycle steps thus saving water and energy.  Up to 46% water savings gained through advanced warewashing systems that monitor dishmachine use to lower rack counts and conserve utilities.  Up to 98% less waste when concentrated housekeeping solutions are used which generate less plastic waste than ready-to-use products. Company Overview From its founding in 1923, Ecolab’s story has been one of innovation, customer service, industry leadership and growth. Over the years, we have built upon our humble beginnings – one man transforming a simple idea into a simple product to cost- effectively clean hotel carpets – to become a global company with 40,000 employees serving more than one million customers across a range of industries in more than 160 countries. The company headquarters is located in St. Xxxx, Minnesota. What We Do at Ecolab At Ecolab, we develop, manufacture and market commercial cleaning, sanitizing, food safety and infection prevention products and services. Our products and services touch the lives of millions of people each day. We are a partner in success with our customers – in helping to ensure the satisfaction of their customers, reducing risks to their business and protecting and enhancing their reputation. Together, we make the world cleaner, safer and healthier – protecting people and vital resources. Many types of customers – among them restaurants, hospitals, food manufacturing plants and cruise lines – look to us to help ensure their environments are clean, safe and healthy, food is safe to serve and eat and the threat of disease is reduced. The Ecolab Team At Ecolab, our aim is to be there when and wherever our customers need us – providing personalized support any time of day, any day of the year around the globe. Below is a summary of the team that provides support to our customers in the United States and globally. Unparalleled Service ProceduresYou Can Trust Knowledgeable, dependable and experienced Ecolab service specialists are dedicated to ensuring your success. During regularly scheduled visits, your Ecolab Representative will carefully inspect your cleaning and sanitation systems, equipment and operation to make sure everything is running as smoothly and efficiently as possible. Personal Service  Dedicated service specialists and regular on-site support  Customized solutions: the right products, tools, and equipment  Demonstrated impact supported by data  Onsite employee training at no additional charge  Troubleshooting and proactive issue resolution Emergency Service Coverage  Around-the-clock emergency service coverage - 24/7/365  Live customer service agents at 1 800 35 CLEAN  Telephone follow-up on emergency service requests  Escalation process to help insure timely issue resolution  Technical support provided by world-class chemists, microbiologists and engineers 1/3/2017 Memorandum of Insurance (MOI) Memorandum of Insurance MEMORANDUM OF INSURANCE DATE 03­Jan­2017

Service Commitment.  On call 24 Hours a Day, 7 Days a Week (0-000-000-0000) Housekeeping Visit Procedures for Ecolab Representative  Check in with the General Manager for any problems between calls and for new employees that need training on Ecolab areas of responsibility.  Ecolab Representative proceeds with preventative maintenance call. Results Inspected  The Ecolab Representative will inspect housekeeping xxxx results which may include: floorsdishware, entry areaglassware, employee restroomscups, guest restroomsflatware, pots and hallwayspans. Housekeeping Products Checked Dishmachine Inspected Areas May Include: ■ All Purpose Cleaner Booster Heater ■ Exterior Cleaner Rinse Valve ■ Odor Control Overflow ■ Bathroom Cleaner Gauges ■ Floor Cleaner Final Rinse ■ Sanitizer Water Temperature ■ Carpet Cleaner Door ■ Glass Cleaner Water Level ■ Specialty Pre-wash Tank ■ Disinfectant Pumps ■ Hand Care Pre-Scrap Hose ■ Timers ■ Fill Valve ■ Drains ■ By-Pass ■ Wash Arms ■ Switches ■ Jets ■ Curtains ■ Rinse Arms ■ Motor ■ Conveyors Dispensing Equipment Inspected  Ecolab Representative will inspect all dispensing equipment to ensure proper function and concentrations. Readings Taken  Ecolab Representative will measure/record machine, product and water readings including: ■ Wash Temp ■ Produce Wash ■ Rinse PSI ■ Quat Sanitizer ■ Rinse Additive ■ Water Hardness ■ Detergent Titration ■ Final Rinse Temp General Kitchen Inspection  Ecolab Representative will inspect general kitchen area which may include: ■ Pre-scrap Hose ■ Cooler/ Freezer ■ Procedures ■ Sink ■ Garbage Disposal ■ Food Contact Surfaces 360º of Protection – Operational / Potential Safety Areas Inspected  Ecolab Representative will inspect operational areas and potential safety areas which may includeincluding: ■ Eye Wash Station ■ Biohazard Kit Spray Bottles ■ Inventory/ Storage ■ First Aid Kit ■ Labels ■ Floors ■ MSDS Station ■ Inventory Test Strips ■ Restrooms ■ Wall Charts ■ Spray Bottles ■ Labels ■ Test Strips Front of House  All issues identified and services provided will be detailed on a Service Detail Report. The Ecolab Representative prior to leaving will make required adjustments, corrections or repairs or make arrangements for them. Service reports will be reviewed electronically and signed by the Manager with all action needed agreed upon. A copy of the report will be faxed or e-mailed the following day. Laundry Housekeeping Service Procedures

Service Commitment.  On call 24 Hours a Day, 7 Days a Week (0-000-000-0000) Housekeeping Visit Procedures for Ecolab Representative  Check in with the General Manager for any problems between calls and for new employees that need training on Ecolab areas of responsibility.  Ecolab Representative proceeds with preventative maintenance call. Results Inspected  The Ecolab Representative will inspect housekeeping ware results which may include: floorsdishware, entry areaglassware, employee restroomscups, guest restroomsflatware, pots and hallwayspans. Housekeeping Products Checked Dishmachine Inspected Areas May Include: ■ All Purpose Cleaner Booster Heater ■ Exterior Cleaner Rinse Valve ■ Odor Control Overflow ■ Bathroom Cleaner Gauges ■ Floor Cleaner Final Rinse ■ Sanitizer Water Temperature ■ Carpet Cleaner Door ■ Glass Cleaner Water Level ■ Specialty Pre-wash Tank ■ Disinfectant Pumps ■ Hand Care Pre-Scrap Hose ■ Timers ■ Fill Valve ■ Drains ■ By-Pass ■ Wash Arms ■ Switches ■ Jets ■ Curtains ■ Rinse Arms ■ Motor ■ Conveyors Dispensing Equipment Inspected  Ecolab Representative will inspect all dispensing equipment to ensure proper function and concentrations. Readings Taken  Ecolab Representative will measure/record machine, product and water readings including: ■ Wash Temp ■ Produce Wash ■ Rinse PSI ■ Quat Sanitizer ■ Rinse Additive ■ Water Hardness ■ Detergent Titration ■ Final Rinse Temp General Kitchen Inspection  Ecolab Representative will inspect general kitchen area which may include: ■ Pre-scrap Hose ■ Cooler/ Freezer ■ Procedures ■ Sink ■ Garbage Disposal ■ Food Contact Surfaces 360º of Protection – Operational / Potential Safety Areas Inspected  Ecolab Representative will inspect operational areas and potential safety areas which may includeincluding: ■ Eye Wash Station ■ Biohazard Kit Spray Bottles ■ Inventory/ Storage ■ First Aid Kit ■ Labels ■ Floors ■ MSDS Station ■ Inventory Test Strips ■ Restrooms ■ Wall Charts ■ Spray Bottles ■ Labels ■ Test Strips Front of House  All issues identified and services provided will be detailed on a Service Detail Report. The Ecolab Representative prior to leaving will make required adjustments, corrections or repairs or make arrangements for them. Service reports will be reviewed electronically and signed by the Manager with all action needed agreed upon. A copy of the report will be faxed or e-mailed the following day. Laundry Housekeeping Service Procedures