Common use of Service Availability Clause in Contracts

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance guaranteed within 72 hours during the business week

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance guaranteed within 72 hours during the business week

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● o Telephone support : 9:00 A.M. to 5:00 P.M. PST Monday – - Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● o Email support: Monitored 9:00 A.M. to 5:00 P.M. PST Monday – - Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance o Assistance guaranteed within 72 hours during the business week

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ●  Telephone support : 9:00 8:00 A.M. to 5:00 6:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ●  Email support: Monitored 9:00 7:00 A.M. to 5:00 9:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ●  Onsite assistance guaranteed within 72 24 hours during the business week, however we aim to meet 6 hours.

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ●  Telephone support and email support: 9:00 7:00 A.M. to 5:00 4:30 P.M. Monday – Friday o Calls received Received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the callan inbox, however there will be a backup answer phone service ● Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collectedhowever, however no action can be guaranteed until the next working day ● Onsite business day.  The Call Center can provide minimal onsite assistance guaranteed within 72 hours during to support the business weekcustomer support services technician.

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ●  Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ●  Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ●  Onsite assistance guaranteed within 72 hours during the business week

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement agreement are as follows: ● Telephone support support: 9:00 A.M. to 5:00 P.M. Monday – Friday Friday, 9 a.m. 5 p.m. o Calls received out of outside office hours will be forwarded to a mobile phone phone, and best efforts will be made to answer / action and respond to the call; however, however there will be a backup answer phone telephone-answering service ● Email in case no one is available to staff the mobile phone. E-mail support: Monitored 9:00 A.M. to 5:00 P.M. 9 a.m. 5 p.m., Monday – Friday o Emails E-mails received outside of office hours will be collected, however no action can be guaranteed until acted upon the next working day ● Onsite day. Requests for on-site assistance guaranteed will be responded to within 72 a maximum of 48 hours during the business week.

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday (Lima time) o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● . • Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday (Lima time) o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● • Onsite assistance guaranteed within 72 hours during the business week

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support : 9:00 8:00 A.M. to 5:00 P.M. Monday – Friday o • Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● technician on call rotation. • Email support: Monitored 9:00 8:00 A.M. to 5:00 P.M. Monday – Friday o • Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● • Onsite assistance guaranteed within 72 24 hours during the business week

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support : 9:00 8:30 A.M. to 5:00 5:30 P.M. Monday – Friday o Calls -Calls received out of office hours will be forwarded to a mobile an answer phone service and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● . Email support: Monitored 9:00 8:30 A.M. to 5:00 5:30 P.M. Monday – Friday o Emails -Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance guaranteed within 72 hours during the business week

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● • Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● • Onsite assistance guaranteed within 72 hours during the business week.

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ●  Telephone support support: 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● unless it is an emergency situation.  Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ●  Onsite assistance guaranteed within 72 4 hours during the business week

Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● • Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● • Onsite assistance guaranteed within 72 hours during the business week