Service Availability Credits. Service availability credits apply only to Customers whose Virtual Machines are hosted on CloudShare’s equipment; they are not available for Customers who are using a public Cloud provider. Service availability will be calculated in accordance with the Service Level Terms. If during any calendar month, availability falls below 99.9% and Customer has made a timely claim in accordance with the Service Level Terms, Cloudshare will provide Customer with a service credit in accordance with the applicable Service Credit % set forth below. The service credit shall be calculated against the Total fees paid by Customer for the Service. The “Monthly Fee” is determined by dividing the Total fees for the Service by the number of months in the applicable Subscription Agreement, or any subsequent renewals and new service. Actual Uptime Percentage: Service Credit %:
Service Availability Credits. Service Availability credits are determined in accordance with the following guidelines (a) any outage greater than thirty (30) minutes = one (1) day credit of Service Charges and (b) any outage continuing for greater than sixty (60) minutes = one (1) days credit of Service Charges per sixty (60) minutes period.
Service Availability Credits. If, during the Term, the Actual Uptime Percentage is, during any calendar month, lower than 99.5%, then Linkfluence will give Customer a credit or refund with respect to the Fees paid by Customer for that month calculated as follows: Application Availability = (Total Hours in Reporting Period – Unscheduled Maintenance – Scheduled Maintenance – Excluded) / (Total Hours in Reporting Period – Scheduled Maintenance – Excluded) X 100%. All claims will be verified against Linkfluence’s system records. Should any periods of downtime submitted by Customer be disputed, Linkfluence will provide to Customer a record of service availability for the period in question. Linkfluence will only provide records of system availability in response to good faith Customer claims. Notwithstanding the above, should Linkfluence fail to achieve at least 95% general availability over any calendar quarter, Customer shall have the option to terminate the Services for cause, in which case Linkfluence will refund to Customer any prepaid fees for the remainder of the Term after the effective date of termination. Social Media Platform Issues Because social media content is published to constantly evolving social media platforms, from time-to-time social media platform vendors make changes that can break interfaces or change look-and-feel in unacceptable ways. While Linkfluence cannot be held responsible for these issues, Linkfluence will nonetheless use best efforts to respond and try resolving public API issues. Backup The Linkfluence Platform is designed to be fault-tolerant: each service has built-in redundancy and Data storage is distributed. All Data is replicated at least once in real time. All Data is available to Customer via the Linkfluence Platform (Radarly software) throughout the Term of the Services. Customer Data is divided into two parts: (i) configuration data and (ii) collected and tagged Data. Configuration data will be backed up on a daily basis. Linkfluence shall maintain and store the last seven (7) daily backups, as well as the backup from the first days of the last four (4) weeks. The full archive of collected and tagged Data will be backed up on a weekly basis. Linkfluence shall maintain and store the last four (4) weekly backups. Backups will be stored in a different location than the production environment. Recovery on request Customer may request Linkfluence to recover Data from an available backup. Such request relating to the recovery of Data is referred to as...
Service Availability Credits. Customer will be entitled to a credit based on the Table 4.1 of the applicable MRC for the applicable month for all affected implementations.
Service Availability Credits. Elemica will provide Client a Service Availability Credit for each Default Month, if any, during the term of the Service/Order Form. Client’s right to receive Service Availability Credits is, and shall be, Client’s sole and exclusive remedy for Elemica’s failure to achieve the service levels. The following definitions apply:
Service Availability Credits. Service Availability Credits for affected subscribers are determined in accordance with the following guidelines: For any "Network Unavailability" outage, the subscriber will receive a 10% credit (calculated as 10% of the monthly minimum cost of the subscription plan in use by the subscriber at the time of the Network Availability) on their next monthly bill for each full one
Service Availability Credits. In the event of a failure by Denovo to meet the Service Availability Objectives for Cloud Services as set forth in this SOW, as Client’s sole and exclusive remedy, at Client’s request, Denovo shall provide Service Level Credits in accordance with the following:
Service Availability Credits. In accordance with the 100% Uptime Guarantee, if during Customer’s Service Term, the Actual Uptime Percentage during any calendar month is 99.999% or lower, and Customer requests a credit in writing within ten (10) calendar days of the Downtime, Crexendo will give Customer a credit with respect to the Service fees paid by Customer for that month for the Services that were affected by the Downtime by a percentage equal to the applicable service credit percentage set forth below. Such credit will be applied to the Customer’s next monthly invoice. Actual Uptime Percentage Service Credit Percentage 99.98% to 99.999% (inclusive) 5% 99.50% to 99.98% (inclusive) 10% 99.00% to 99.49% (inclusive) 15% <99% 20%
Service Availability Credits. Service Availability credits are determined in accordance with the following guidelines (a) any outage greater than thirty
Service Availability Credits. If Service Availability for the full month is below the following levels, Blackswan will credit the account of Clients according to the following schedule: Service Availability Amount of Credit as % of monthly fee 98% to 99% 5% of monthly fee credited 97% to 98% 10% of monthly fee credited 96 to 97% 15% of monthly fee credited Less than 96% 25% of monthly fee credited To receive a credit for service unavailability, Clients must (i) be in good financial standing with Blackswan, and (ii) send an email or written credit request to the Blackswan billing department within ten (10) business days after a service was unavailable. Credit requests must include Clients’ account username and the dates and times of service unavailability. Blackswan billing department will compare the service unavailability information provided by Clients to Service Availability monitoring data maintained by Blackswan. A credit shall be issued if Blackswan confirms the Clients report of service unavailability. This credit can be used towards future billing payments and cannot be used retroactively. Excusable Unavailability is excluded from Service Availability for purposes of calculating any credit. Blackswan will calculate the credit based on the particular Subscription Services for which Service Availability was below the prescribed level, the fees for the particular Subscription Services and the percentage of overall services affected. For example, if the credit pertains to the Service Availability of four of 200 units provisioned in an agreement, the credit would be calculated as 2% x the monthly fee of the agreement x the % of monthly fee credited. Notwithstanding anything set forth in this SLA or any other agreement, the credit described in this section shall be Clients’ sole and exclusive remedy in connection with any outages or unavailability of the Subscription Services.
