Service Availability Credit. If Service Availability under Your Account for any monthly billing cycle falls below the level set forth above Section 3, Company will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule set forth below.
Service Availability Credit. Subject to Your valid submission of a Service Availability Credit request and the other conditions herein, if Service Availability under Your Account for any calendar month is below 99.999%, Intermedia will issue a credit (“Service Availability Credit”) in accordance with the following schedule: Service Availability Amount of the refund as a percentage of monthly fee for affected Service 99.0% to 99.999% 3% of monthly fee credited 98.0% to 98.99% 5% of monthly fee credited 95.0% to 97.99% 10% of monthly fee credited 90.0% to 94.9% 25% of monthly fee credited 89.9% or below 2.5% credited for every 1% of lost availability up to the maximum total penalty limit If the subscription period for an affected Service is less than one (1) calendar month, the Service Availability Credit will be adjusted on a pro rata basis. To request a Service Availability Credit, (a) Your Account must be in good standing with Intermedia, (b) You must open a technical support ticket in the administrative control panel reporting an apparent Service interruption within seventy-two (72) hours of the event, and (c) You must send an email or written Service Availability Credit request to the billing department at xxxxxxx@xxxxxxxxxx.xx.xx in the month immediately following the month for which You are requesting a Service Availability Credit. Service Availability Credit requests must include Your Account name or Account number and the dates and specific times for which You are requesting Service Availability Credits. Intermedia will compare information provided by You to the data referenced in Section 2.2 above. A Service Availability Credit will be issued only if Intermedia confirms from such data that a Service Availability Credit is available. Intermedia will calculate the Service Availability Credit based on the type of particular Service for which Service Availability was below the prescribed level, the fees for the particular Service, and the percentage of overall individual Exchange mailboxes or other units adversely affected. For example, if the Service Availability Credit pertains to the Service Availability of two (2) Exchange mailboxes out of two hundred (200) Exchange mailboxes purchased, the Service Availability Credit would be calculated as one percent (1%) times the monthly fee for the Exchange mailboxes times the percentage of the monthly fee credited.
Service Availability Credit. Subject to and without limiting the terms and provisions of the SLA, in the event of a Service Availability Outage as therein described, Customer’s sole and exclusive remedy shall be limited to Service Availability Credit or, if applicable, Service Availability Outage Termination. Service Availability Credit will not be issued for Service Availability Outages that directly result in a Service Availability Outage Termination. In the absence of Service Availability Outage Termination: (a) Service Availability Credit shall offset against accumulated unpaid charges billed to Customer at the time the Service Availability Credit is granted, if any; any net remaining Service Availability Credit will be offset against unpaid charges within the next two (2) complete billing cycles after the Service Availability Credit is granted, if any; and, (b) unused Service Availability Credits shall expire two (2) years following the date of issuance. Other terms applicable to Service Availability Credit/Outage Termination are set forth in the applicable Service Level Agreement and are herein incorporated.
Service Availability Credit. If Service Availability under Your Account for any monthly billing cycle falls below the level set forth above Section 3, Voice Telco Services will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule included in the” Service Availability Credit” section of the Cloud Services Schedule.
Service Availability Credit. (a) If Your request has been made in accordance with the Agreement, and has been positively verified by BluIP (“Valid Credit Claim”), You will be eligible to receive a Service Availability Credit in the amount of the applicable Service Availability Credit Percentage (below) multiplied by the applicable portion of then- current BluIP Communications Service Monthly Recurring Charge, stated under the applicable Service Order (“CS MRC”), as follows.
Service Availability Credit. Subject to your valid submission of a Service Availability Credit request and the other conditions herein, if Service Availability under Your Account for any calendar month is below 99.999%, Intermedia will issue a credit (“Service Availability Credit”) in accordance with the following schedule: Service Availability* Amount of the refund as a percentage of monthly fee for affected Service* 99.0% to 99.999% 3% of monthly fee credited 98.0% to 98.99% 5% of monthly fee credited 95.0% to 97.99% 10% of monthly fee credited 90.0% to 94.9% 25% of monthly fee credited 89.9% or below 2.5% credited for every 1% of lost availability up to the maximum total penalty limit If the subscription period for an affected Service is less than one calendar month, then the Service Availability Credit will be adjusted on a pro rata basis. To request a Service Availability Credit, (a) Your Account must be in good standing with Intermedia,
Service Availability Credit. If Service Availability under Your Account for any monthly billing cycle falls below the level set forth above Section 3, Intermedia will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule set forth below.
Service Availability Credit. If service availability for any group of services falls below 99.9% of the total applicable time in any given month, Customer shall be entitled to a credit for that group of services based on the following table. Cumulative Monthly Service Availability per Service Monthly Credit For the Affected Service at the Service Location 99%-99.89% 5% of Billed Monthly Charge 98.9%-97.89% 10% of Billed Monthly Charge 97.9%-97.0% 15% of Billed Monthly Charge Each decrease of one percent of service availability below 97.0% 5% additional credit of Billed Monthly Charge not to exceed 100% in a single month
Service Availability Credit. 100% of the billed monthly recurring charges for the PBX-Change VoIP service for the impacted month.
Service Availability Credit. If Service Availability under Customer’s Account for any monthly billing cycle falls below the level set forth above Section 3, WCS will issue a credit (“Service Availability Credit”). The credits will be verified for validity and will be subject to other conditions herein. The Service Availability Credit will be calculated at rates specified within the schedule included in the” Service Availability Credit” section of the Cloud Services Schedule.
