SERVICE AND CONTRACT MANAGEMENT Sample Clauses

SERVICE AND CONTRACT MANAGEMENT. The Supplier shall appoint a Service manager responsible for the Service management. The Supplier shall ensure that all aspects of the Service management reflect good industry practice as represented by the ITIL guidelines (or equivalent). The Supplier shall provide support services to the Contracting Body through the Supplier’s service desk which shall enable the Contracting Body to report Incidents and make Service Requests in accordance with this Framework Schedule 1 (Service Requirements and Supplier Service Descriptions) and Schedule 3 (Service Levels and Service Credits) of the relevant Call Off Agreement. Additionally, the Supplier shall ensure that the Contracting Body can obtain advice on the effective use of the Services via the Supplier’s service desk. The Supplier shall establish an integrated set of processes, procedures and associated systems to provide effective management of Incidents and Service Requests, in accordance with the Service Level provisions relating to Incidents and the Service Desk in Schedule 3 (Service Levels and Service Credits) of the Call Off Agreement. The Supplier shall ensure that the Contracting Body can interact with the Supplier’s service desk via a variety of communication methods including telephone, email or via an on-line portal. The Supplier shall provide self-help facilities to enable the Contracting Body to determine progress on Incident fixes and closure. Such self-help facilities shall be accessible via the on-line portal. The Supplier shall provide facilities for reporting progress on Incident fixes to the Contracting Body via the Supplier’s Service Desk. The Supplier shall provide contract management to resolve any issues arising from the Framework Agreement and to implement any improvements/innovations during the Framework Period, in accordance with Framework Schedule 2 (Key Performance Indicators).
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SERVICE AND CONTRACT MANAGEMENT. 1.1 Coordinates the transcription service from Xxxxx Xxxxxxx Hospital to the external service provider.
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SERVICE AND CONTRACT MANAGEMENT. 15.1 The Parties have appointed the following representatives:
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SERVICE AND CONTRACT MANAGEMENT. OneLife Suffolk are commissioned by Suffolk County Council to deliver an Integrated Healthy Lifestyle Service (IHLS) inclusive of a smoking cessation service to Suffolk residents. The smoking cessation service is delivered in multiple community settings to maximise the availability of the service to tobacco smokers. Funding is provided for the service to be delivered in the following two ways: Direct delivery by OneLife Suffolk’s Stop Smoking Team and; Delivery via trained Advisors employed within Primary Care settings. The funding available to pay Primary Care Providers for delivering smoking cessation services and the associated contract are managed directly by OneLife Suffolk (see “Finance / Payment Information” for further details regarding Provider renumeration). Client Eligibility In order to access the smoking cessation service, clients must: Smoke tobacco. Have smoked tobacco in the past 48 hours. Be resident in Suffolk. Be aged 12 years or over. Express a desire to set a quit date and / or stop smoking on a permanent basis. There is no maximum number of times a client may undertake a quit attempt – but at each relapse or failed quit attempt: A new quit date must be set. The 4-week quit must meet the appropriate criteria. Advisors who are unable to arrange prescriptions for clients wishing to utilise drug therapies (e.g. Champix (Varenicline) or Zyban (Bupropion) to assist them in their quit attempt may be referred to OneLife Suffolk (see “Referral in to the OneLife Suffolk Integrated Healthy Lifestyle Service”). Services need to be accessible, appropriate and sensitive to the needs of all clients. No-one should be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, gender reassignment, marriage and civil partnership, pregnancy/maternity, race, sexual orientation, religion or belief and/or age.
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SERVICE AND CONTRACT MANAGEMENT 
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Related to SERVICE AND CONTRACT MANAGEMENT

  • Contract Management To ensure full performance of the Contract and compliance with applicable law, the System Agency may take actions including:

  • STATEWIDE CONTRACT MANAGEMENT SYSTEM If the maximum amount payable to Contractor under this Contract is $100,000 or greater, either on the Effective Date or at any time thereafter, this section shall apply. Contractor agrees to be governed by and comply with the provisions of §§00-000-000, 00-000-000, 00-000-000, and 00- 000-000, C.R.S. regarding the monitoring of vendor performance and the reporting of contract information in the State’s contract management system (“Contract Management System” or “CMS”). Contractor’s performance shall be subject to evaluation and review in accordance with the terms and conditions of this Contract, Colorado statutes governing CMS, and State Fiscal Rules and State Controller policies.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Project Management Services Contractor shall provide business analysis and project management services necessary to ensure technical projects successfully meet the objectives for which they were undertaken. Following are characteristics of this Service:

  • Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout

  • Contract Manager The Contract Manager for the Board is Xxxxxxx Xxxxx. The Contract Manager for the Contractor is the Contractor. The parties shall direct all matters arising in connection with the performance of this Agreement, other than notices, to the attention of the Contract Managers for attempted resolution or action. The Contract Managers shall be responsible for overall resolution, action, coordination, and oversight relating to the performance of this Agreement.

  • Project Management Plan 1 3.4.1 Developer is responsible for all quality assurance and quality control 2 activities necessary to manage the Work, including the Utility Adjustment Work.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • City’s Contract Manager The City’s contract manager for this Approved Service Order is: Name: Phone No.: Department: E-mail: Address:

  • Vendor Contract Manager Vendor shall identify a specific Contract Manager whose duties shall include but not be limited to: i) supporting the marketing and management of the Contract, ii) facilitating dispute resolution between Vendor and a Customer, and iii) advising DIR of Vendor’s performance under the terms and conditions of the Contract. DIR reserves the right to require a change in Vendor’s then-current Contract Manager if the assigned Contract Manager is not, in the reasonable opinion of DIR, adequately serving the needs of the State. Reporting and Administrative Fees

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