Secure Message Center. You may communicate with us, and we may communicate with you electronically via Secure Mail through our "Secure Message Center" tab in Online Banking. Those messages are encrypted using standard encryption technology used in the financial services industry to protect your messages from being seen by others outside our organization. If you send us a Secure Mail message, we will be deemed to have received it on or by the following Business Day. You agree that we will have a reasonable time to act on your email. Therefore, we do not recommend that you use Secure Mail if you need to communicate with us immediately, for example, to report an unauthorized transaction from one of your Accounts. In order to reduce possible errors, we will not honor a request that you make through the Secure Message Center to modify the amount or destination of a transfer or payment that you make through the Service, to set up or change a Payee, or to accept other Payment Instructions or to most other actions that have established menu functions within the Transfer or Bill Payment portions of Online Banking. You must use the applicable Service menu for those functions. (You may use the Secure Message Center to tell us to cancel a future dated or pre-authorized recurring transfer or bill payment, but we do not recommend that you use the Secure Message Center in that manner. If you do, you must accurately identify the account from which the payment or transfer is to be made, the expected date of the payment or transfer, and if it is a recurring payment or transfer, whether all such future payments are to be cancelled or just the next scheduled recurring payment. If you don’t tell us differently, we will assume that it is just the next scheduled recurring payment or transfer was intended to be cancelled. And your instruction must be received by us in the Secure Message Center at least three (3) Business Days before the recurring payment or transfer is scheduled to be processed.) If you order us to stop payment on a check that you have written by sending us a message in the Secure Message Center, that message must be received by us before the check has been presented to us for payment, either in a branch or through the check collection system. Your message must specify the account number, check number, the date of the check, and the payee. We will have until the end of the Business Day after we received your stop payment instruction in the Secure Message Center to place the stop paymen...
Secure Message Center. Secure messages may be sent to us concerning this Agreement or the Services by using the Messages option in the Digital Banking Service. We will not be expected to act upon requests or instructions sent to us by Secure Message until we actually receive your message and have a reasonable opportunity to act upon it. In this respect, you understand that, though technically received, such messages are not always immediately read and may go unnoticed for a significant period of time. Consequently, such messages will not be deemed to have been received until read by an appropriate Bank representative. You agree not to rely on Messages if your request or instruction needs a prompt response or reaction from us. For example, if you need to stop payment on a check, to report a lost or stolen card or to report an unauthorized transaction from one of your Accounts, you should contact Bank immediately by calling your branch or us at 000-000-0000.
Secure Message Center. You may use the secure message center to send messages to us. The message may not, however, be used to initiate a transfer or stop payment order on your account. The Credit Union may not immediately receive messages that you send and the Credit Union will not take action based on requests until the Credit Union actually receives your message and has a reasonable opportunity to act. If you need to contact the Credit Union immediately regarding an unauthorized transaction or stop payment request, you may call the Credit Union at the telephone number set forth in Section 5.
