Common use of Satisfaction Surveys Clause in Contracts

Satisfaction Surveys. In order to assess the level of performance of the Supplier, the Customer may undertake satisfaction surveys in respect of the Supplier's provision of the r Services. The Customer shall be entitled to notify the Supplier of any aspects of their performance of the provision of the Services which the responses to the Satisfaction Surveys reasonably suggest are not in accordance with this Call Off Contract. All other suggestions for improvements to the provision of Services shall be dealt with as part of the continuous improvement programme pursuant to Clause 18 of this Call Off Contract (Continuous Improvement). 12/08/2013 12/08/2013 CALL OFF SCHEDULE 7: SECURITY [SHORT FORM – PARAGRAPHS 1 TO 5] DEFINITIONS In this Call Off Schedule 7, the following definitions shall apply:

Satisfaction Surveys. In order to assess the level of performance of the Supplier, the Customer may undertake satisfaction surveys in respect of the Supplier's provision of the r Services. The Customer shall be entitled to notify the Supplier of any aspects of their performance of the provision of the Services which the responses to the Satisfaction Surveys reasonably suggest are not in accordance with this Call Off Contract. All other suggestions for improvements to the provision of Services shall be dealt with as part of the continuous improvement programme pursuant to Clause 18 18. of this Call Off Contract (Continuous Improvement). 12/08/2013 12/08/2013 CALL OFF SCHEDULE 7: SECURITY [SHORT FORM – PARAGRAPHS 1 TO 5] DEFINITIONS In this Call Off Schedule 7, the following definitions shall apply:

Satisfaction Surveys. In order to assess the level of performance of the Supplier, the Customer may undertake satisfaction surveys in respect of the Supplier's provision of the r Services. The Customer shall be entitled to notify the Supplier of any aspects of their performance of the provision of the Services which the responses to the Satisfaction Surveys reasonably suggest are not in accordance with this Call Off Contract. All other suggestions for improvements to the provision of Services shall be dealt with as part of the continuous improvement programme pursuant to Clause 18 23. of this Call Off Contract (Continuous Improvement). 12/08/2013 12/08/2013 CALL OFF SCHEDULE 7: SECURITY [SHORT FORM – PARAGRAPHS 1 TO 5] DEFINITIONS In this Call Off Schedule 7, the following definitions shall apply: