SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period.
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period. SAP 支援：依據資料保護法，若客戶有合法理由反對新分包處理商處理個人資料，可以書面通知 SAP 後，終止 SAP 支援，該項通知應於 SAP 告知客戶變更為新分包商後三十日內為之。若客戶未於此三十 日內通知 SAP 終止，則視為客戶接受新分包處理商。客戶得於收到 SAP 通知新分包處理商之日起三十 日內，得要求各方當事人就拒絕之意思秉持誠信商討解決方案。此項商討不得延長通知 SAP 終止之期限，且不會影響 SAP 於三十天後使用新分包處理商之權利。
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the (a)
SAP Support. Ak Zákazník má na základe Zákona o ochrane údajov legitímny dôvod namietať voči spracovaniu Osobných údajov novým Subdodávateľom, Zákazník môže vypovedať používanie služieb SAP Support na základe písomného oznámenia spoločnosti SAP, takéto oznámenie je spoločnosti SAP potrebné poskytnúť do tridsiatich dní od dátumu, kedy spoločnosť SAP informuje Zákazníka o novom Subdodávateľovi. Ak Zákazník neposkytne spoločnosti SAP oznámenie o ukončení do skončenia tohto tridsaťdňového obdobia, považuje sa to za prijatie nového Subdodávateľa zo strany Zákazníka. Počas tridsaťdňového obdobia od dátumu, kedy spoločnosť SAP informovala Zákazníka o novom objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period. Subdodávateľovi, Zákazník môže požiadať strany, aby sa v dobrej viere stretli a prediskutovali riešenie námietky. Takéto diskusie xxxxx xxxxx xxxxxx xxx do konca obdobia na poskytnutie oznámenia spoločnosti SAP a nesmú ovplyvniť právo spoločnosti SAP používať nových Subdodávateľov po uplynutí tridsaťdňového obdobia.
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period./ Dukungan SAP: Jika Pelanggan memiliki alasan yang sah berdasarkan Undang-undang Perlindungan Data untuk berkeberatan terhadap pemrosesan Data Pribadi Subprosesor baru, Pelanggan dapat mengakhiri Dukungan SAP dengan pemberitahuan tertulis ke SAP, pemberitahuan tersebut diberikan kepada SAP paling lambat tiga puluh hari dari tanggal SAP memberitahukan Pelanggan Subprosesor baru. Jika Pelanggan tidak memberikan pemberitahuan pengakhiran kepada SAP dalam periode tiga puluh hari, Pelanggan dianggap telah menerima Subprosesor baru. Dalam jangka waktu tiga puluh hari sejak tanggal pemberitahuan SAP kepada Pelanggan tentang Subprosesor baru, Pelanggan dapat meminta agar para pihak bertemu dengan iktikad baik untuk membahas penyelesaian atas keberatan tersebut. Pembahasan tersebut tidak akan memperpanjang periode untuk memberikan pemberitahuan pengakhiran kepada SAP dan tidak memengaruhi hak SAP untuk menggunakan Subprosesor(subprosesor) baru setelah periode tiga puluh hari.
SAP Support. The primary goal of such Support Services rendered by NETCARE shall be to restore the availability and / or quality of service operations as fast as possible and to minimize the adverse impact on business operations in case of malfunctions, Incidents, problems and failures of the productive Applications and / or the productive Systems. Furthermore the SAP support shall comprise brief consulting on handling issues other than assistance with Incidents of the Applications by the First Level Support. Execution of Xxxxx Requests shall also be part of the contractual services and compensation for such shall be fully paid up by the support fee. However longer consulting services e.g. in terms of training shall not be comprised. NETCARE provides SAP support to FME based on a decentralized support concept that considers the local conditions and/or specific requirements. This support concept comprises the local SAP Service Desks (First Level Support) and if necessary the involvement of further specialists by NETCARE in order to resolve the Incidents and achieve the mutually agreed Service Levels (Second and Third Level Support). The service times and contact information of the SAP Service Desks shall be defined in the Standard Service Agreement and published on NETCARE’s Intranet. The service times and contact information will be revised and agreed between the Parties on a yearly base. This enables the user to choose the right point of contact for the specific region/location. All Incidents reported to NETCARE are registered in a ticketing system. In general First Level Support is available for all SAP users in local language. It is possible that in some countries, the First Level Support may not be provided by NETCARE in local language. In such cases the Parties shall agree on FME providing local Super-Users being able to communicate in local language and to channel any issues towards the NETCARE First Level Support. In such cases the number of Super- Users shall be limited to two users which have to be named to the NETCARE First Level Support. The following table shows the main characteristics of the SAP support: SAP Support Service Items Standards Incident Management & Support First Level Support included Second Level Support Process tickets from First Level Support included Respond to technical questions on Application Modules included Use OSS access (enter notes etc.) included Feedback to first level support included Escalation to third level support included T...
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days (a) П ідтримка SAP. Якщо згідно із Законом про захист Персональних даних Замовник має законну підставу, щоб заперечувати проти обробки Персональних даних новими Субпідрядниками з обробки даних, Замовник може припинити користуватися Підтримкою from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period.
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period. SAP Support: 정보 보호 법률에 따라 고객에게 신규 협력업체의 개인 정보 처리와 관련한 이의 제기에 합법적인 사유가 있는 경우, 고객은 서면 통지를 SAP 에 제공하여 SAP Support 를 해지할 수 있으며, SAP 에 제공될 해당 통지는 SAP 가 고객에게 신규 협력업체에 관해 통지한 날로부터 30 일을 초과할 수 없습니다. 고객이 해당 30 일 이내에 해지 통지를 SAP 에 제공하지 않는 경우, 고객은 새로운 협력업체를 허용하는 것으로 간주됩니다. SAP 가 고객에게 신규 협력업체에 관해 통지한 날로부터 30 일 이내에, 고객은 당사자들이 이의 제기에 대한 해결책을 함께 성실하게 논의할 것을 요청할 수 있습니다. 이러한 논의는 SAP 로의 해지 통지 제공 기간을 연장하지 않으며 해당 30 일 기간 종료 후 신규 협력업체를 사용할 SAP 의 권한에 영향을 미치지 않습니다.
