San Diego’s HMIS Software. The HMIS provides homeless service providers throughout the Region with a collaborative approach to data collection and client management. The CoC selected Clarity Human Services (“Clarity”) a web-based HMIS software owned by Bitfocus, Inc., (“Bitfocus”) to be the HMIS software of record. It empowers human services providers, agencies, coalitions, and communities to manage real-time client and services data. The RTFH contracts directly with Bitfocus for this software and supports end-users with help desk, ongoing training, and project customization. The RTFH works directly with Participating Agencies to identify needs and requirements for custom reports developed by the RTFH or canned reports made available by Bitfocus. Clarity features: • Combine the ease of the internet and the performance of a powerful database; • Protects client confidentiality by carefully restricting access; • Has robust client and referral tracking, case management, agency and project indexing; • Has an advanced reporting tool to understand and use key data; • Facilitates the secure sharing of data to help providers to effectively and efficiently perform client case management; • Ensures client, project, and agency-level data is available and accessible to all Participating Agencies in accordance with Federal, State, and local data sharing policies; • User-friendly, requiring a minimum learning curve for data entry and generation of reports; • Ensures project and agency-wide reports are easily produced by agencies; and • Ensures providers can record detailed client profiles, assessments, referrals, history, and outcomes.
San Diego’s HMIS Software. The HMIS provides homeless service providers throughout the Region with a collaborative approach to data collection and client management. The CoC selected “ServicePoint,” a web-based HMIS software owned by Mediware Information Systems, to be the HMIS software of record. It empowers human services providers, agencies, coalitions, and communities to manage real-time client and services data. The RTFH contracts directly with Mediware Information Systems for this software and supports end-users with help desk, ongoing training, and project customization including development of project-specific assessments and settings. The RTFH works directly with Participating Agencies to identify needs and requirements for custom reports developed by the RTFH or canned reports made available by Mediware Information Systems. ServicePoint features: • Combine the ease of the internet and the performance of a powerful database; • Protects client confidentiality by carefully restricting access; • Has a robust client and referral tracking, case management, agency and project indexing; • Has an advanced reporting tool to understand and use key data; • Facilitates the secure sharing of data to help providers to effectively and efficiently perform client case management; • Ensures client, project, and agency-level data is available and accessible to all Participating Agencies in accordance with Federal, State, and local data sharing policies; • User-friendly, requiring a minimum learning curve for data entry and generation of reports; • Ensures project and agency-wide reports are easily produced by agencies; and • Ensures providers can record detailed client profiles, assessments, referrals, history, and outcomes. Benefits to Participating Agencies: • Increased ability to prepare statistical and programmatic reports for funders, boards, and other stakeholders; • Saves staff time needed to gather client data; • Formulates statistics and completes funding reports; • Increases ability to track client outcomes and measures the success of services provided; • Increases ability to work collaboratively and to cooperate with other agencies to achieve meaningful results; and • Significantly improves efficiency in delivering and managing services, resulting in tangible cost savings. Benefits to Clients: • Provides a comprehensive view of the client, minimizing data collection; • Provides an ability to comprehensively coordinate client care in real time; and • Provides a single client record ...
