SaaS Services Limitations. Customer acknowledges and agrees that (a) the Ordered SaaS Services will not be uninterrupted, error-free, or available one-hundred percent (100%) of the time (e.g., they may be unavailable during periods of planned or unplanned downtime and communications may not always be delivered to their intended destination or without loss of data), (b) a single log-in is provided for each UCaaS Ordered SaaS Services extension, and, except with respect to conference and other extensions specifically designed for conference or multi-party use (“Conference Extensions”), such log-in and extension is provided solely for use by a single Agent, (c) data transmitted or stored through the SaaS Services may be exported therefrom by or on behalf of Customer, Agents, or other users in a variety of ways (including without limitation via third-party integrations, other features that interoperate with third-party offerings, or local or external download), (d) the SaaS Services are not intended to and should not be used for back-up or long-term storage of data, and (e) 8x8 shall not be responsible for any such exported data or any loss of such stored data. Use of 8x8 mobile applications may utilize underlying third-party cellular and/or data services and thus may use such services’ allotted units and/or result in usage or other charges associated with such third-party services.
SaaS Services Limitations. Customer acknowledges: (a) the Ordered SaaS Services will not be error-free or available one-hundred percent (100%) of the time (e.g., they may be unavailable during planned or unplanned downtime, and communications may experience loss of data prior to delivery); (b) 8x8 provides a single login for each UCaaS Ordered SaaS Services extension and each login and extension is solely for a single Agent’s use, except for extensions specifically designed for multiparty use (“Conference Extensions”); (c) 8x8 shall not be liable for data Customer or Users (or third parties acting for them) export from the Ordered SaaS Services (e.g., for backup); and (d) the SaaS Services are communications services not intended for data backup or storage, and 8x8 shall not be responsible for loss of such stored data.
SaaS Services Limitations. Customer acknowledges and agrees that: (a) while 8x8’s failure to meet the service level’s set out in the SLA may give rise to certain remedies of Customer (as set out in the SLA and in Section 2.2.1 (SaaS Services Availability)), the Ordered SaaS Services will not be uninterrupted, error- free, or available one-hundred percent (100%) of the time (e.g., they may be unavailable during periods of planned or unplanned downtime and communications may not always be delivered to their intended destination or without loss of data), (b) a single log-in is provided for each 8x8 X-Series extension; and, except with respect to conference and other extensions specifically designed for conference or multi- Party use (“Conference Extensions”), such log-in and extension is provided solely for use by a single User,
