RMA Procedures. Prior to return of any Hardware, End User will execute and report the results of any tests or diagnostics specified by VECTRA, confirm limited warranty status with VECTRA and obtain and affix an RMA number from VECTRA prior to shipment. Returns with RMA number are to be shipped by End User, freight pre-paid, to VECTRA’s designated return or repair facility, so that they are received within two (2) weeks of obtaining the RMA number. Any Hardware found to be out-of-warranty, including any with a voided warranty, is subject to charges for processing and repair or replacement at VECTRA’s then-current rates.
RMA Procedures. All returns of the Products made by Roxio or its Customers shall comply with the RMA Procedures then in effect, a current version of which is attached hereto as EXHIBIT B.
RMA Procedures. Customer shall contact CTLP for RMA procedures at xxxxxxxxxxxxxxx@xxxxxxxxxx.xxx. No Equipment shall be returned to CTLP until Customer receives written instructions regarding return procedures, which shall include a RMA number and return shipping free of charge . CTLP will repair and return the Customer returned Equipment or exchange for like equivalent equipment. Such repair or replacement shall be at CTLP’s expense; provided, however, if returned Equipment proves not to be defective or has been damaged by vandalism or negligence, in accordance with this Section, Customer will be responsible to pay the repair cost or the replacement cost, whichever is less, and will be charged for the return shipping cost. The warranty in this Section shall not extend to any labor charges for physical removal and/or replacement of defective Equipment
RMA Procedures. If DMD authorizes a customer to return a Sensor Assembly, Board Assembly or Combined Product that the customer claims is defective, DMD shall assign a RMA number to the returned item and then forward the returned item to SUNI together with a written description of the claimed defect. SUNI will test the returned item and if SUNI agrees that: (i) the item is defective, (ii) the defect is covered under the terms of DMD's standard twelve (12) month warranty, and (iii) the defect did not result from abuse or misuse of the returned item, then SUNI will notify DMD whether the returned item should be repaired or replaced. If SUNI recommends repair, then it will notify DMD of the replacement Components that SUNI requires in order to repair the returned item. If SUNI recommends replacement, then SUNI will provide a replacement Sensor Assembly or Combined Product to DMD, provided that SUNI has the Sensor Assembly Components and/or Board Assembly available to assemble the replacement Sensor Assembly or Combined Product, as applicable. All repaired and replacement Sensor Assemblies, Board Assemblies and Combined Products will remain under warranty for the balance of the warranty term that applied to the original Sensor Assembly, Board Assembly or Combined Product, as applicable. If, as a result of a defect that is covered under an original 12 month warranty, an Extended Warranty, or Systemic Defect, DMD is required to purchase a replacement Sensor Assembly Component that is a Licensed Product under the Development Agreement, DMD shall be relieved of any obligations it may have under the Development Agreement to pay SUNI a royalty on such replacement Licensed Product.
RMA Procedures. All returns of the Products made by Purchaser shall comply with the RMA Specification then in effect, a current version of which is attached hereto as Exhibit D.
