Common use of Right to Cancel Clause in Contracts

Right to Cancel. Please contact us if you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)

Right to Cancel. Please contact us You are entitled to cancel this Agreement by giving notice to FNL. Time limits for cancellation You must give notice that you intend to cancel this Agreement: a. within 5 working days of the date of this document if it is given to you in person; b. within 7 working days of the date the Disclosure Statement is sent if it is sent by email or other electronic method; or c. within 9 working days of the posting date if it is posted to you. Saturdays, Sundays and national public holidays are not counted as working days. How to cancel To cancel, you must give FNL written notice that you intend to cancel the Agreement by- • handing the notice to an employee or agent of FNL; or • posting the notice to FNL; or • emailing the notice to FNL's email address (specified at the end of this Disclosure Statement). You must also, within the same time, return to FNL any advance received by you under the Agreement (including any advance made directly to a retailer at your direction). Cancelling this Agreement doesn't cancel any agreement you have with the relevant retailer to purchase the goods or services. What you may have to pay if you wish cancel? If you cancel the Agreement, FNL can charge you any reasonable expenses FNL had to pay in connection with the Agreement and its cancellation (including legal fees and fees for credit reports, etc). If you cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A Agreement, FNL can also charge will apply you interest for the period from the day you received the advance until the day you repay the advance. WHAT TO DO IF YOU SUFFER UNFORESEEN HARDSHIP If you are unable reasonably to keep up your payments or other obligations because of cover provided andillness, in additioninjury, an administration charge will apply as shown in loss of employment, the charges section. We are only end of a relationship, or other reasonable cause, you may be able to cancel apply to FNL for a policy from hardship variation. To apply for a hardship variation, you can send to us a request in writing. Your request needs to include the date reason(s) for your request and your preference for an extension of receiving the requestloan term, postponement of the dates of some of your payments, or both. We aim to process refunds promptly and Contact us as soon as practicablepossible. You can call us on 0000 00 00 00 or visit xxxxx://xxx.xxxxxxxxxx.xx.xx/help/financial-hardship/. We will discuss the situation and work with you to find a solution. If you leave it for too long, FNL may not be entitled have to a refund if you have made a claim (this will typically vary and is subject to consider your specific policy terms and conditions) application. DISPUTE RESOLUTION If you are paying for your insurance using a finance agreement it is your responsibility to keep up unhappy with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort outcome of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers an experience with a first-class service; howeverFNL, we are aware that, occasionally, it is possible that we may fail want to meet your expectationsknow about it. Contact us using the Contact Details provided at the end of this Disclosure Statement. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are been unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you reach a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternativelyresolution, you can ask for independent help from the Insurance and Financial Services Ombudsman (IFSO). FNL is a member of the IFSO Dispute Resolution Scheme. For more information about this service, please visit: xxxxx://xxx.xxxx.xx. You can also contact them by phone on 0000 000 000, or by post at Financial Ombudsman ServicePO Box 10-845, Exchange TowerWellington 6143, Harbour Exchange Square, London, E14 9SRNew Zealand. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)CONTACT DETAILS OF THE CREDITOR

Right to Cancel. Please contact us if The CCCFA gives you wish the right for a short period of time after the terms of this Loan Agreement have been disclosed to you to cancel any policy that we have arranged for youthe Loan Agreement. Customers acting outside their trade or profession (Consumers) will usually have a legal right You are entitled to cancel policies this Loan Agreement by giving notice to us – as follows: Time limits for any reason within 14 days cancellation If the disclosure documents (forming part of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We this Loan Agreement) are only able handed to you directly you must give notice that you intend to cancel within 5 working days after you receive the documents. If the disclosure documents are sent to you by electronic means (for example, email) you must give notice that you intend to cancel within 7 working days after the electronic communication is sent. If the documents are mailed to you, you must give the notice within 9 working days after they were posted. Saturdays, Sundays, and national public holidays are not counted as working days. How to cancel To cancel, you must give us written notice that you intend to cancel the contract by giving notice to us or one of our employees or agents by one of the following means; • posting the notice to us; or • emailing the notice to the us at our email address (specified on the front of this Loan Agreement); or • by submitting a policy from the date of receiving the request. We aim webform here; xxx.xxxxx.xx.xx/xx-xxxx/xxxxxx-xx-xxxxxx-xxxx You must also return to process refunds promptly us any advance and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is any other property received by the finance company and you under this Loan Agreement. What you may have to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, pay if you cancel If you cancel this sort of arrangement Loan Agreement before the time limits for cancellation have expired • you will not be entitled charged any fees but you will have to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns pay interest charged up to the Financial Ombudsman Service (FOS) for an independent assessment and opiniondate of repayment. Our aim is What to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. do if you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. suffer unforeseen hardship If you are not happy with our final responseunable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternativelyother reasonable cause, you can contact them at Financial Ombudsman Servicemay be able to apply to us for a hardship variation. To apply for a hardship variation, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)you need to:

Right to Cancel. Please contact us if you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal Statement of right to cancel policies SAMPLE The Credit Contracts and Consumer Finance Xxx 0000 gives you a right for any reason within 14 days a short time after the terms of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able this contract have been disclosed to you to cancel a policy from the date of receiving contract. How to cancel If you want to cancel this contract you must give written notice to the request. We aim to process refunds promptly and as soon as practicableCreditor. You will must also: a) return to the Creditor any advance and any other property received by you under the contract (but you cannot be entitled to a refund do this if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle taken possession of any amount due after any refund has been forwarded. Policies such as legal expenses Goods or breakdown assistance are not refundable, if you cancel this sort bought any property at an auction or if the contract is for the sale of arrangement you will not be entitled to any refund services that have been performed); or b) pay the cash price of the premium property or services within 15 working days of the day you paidgive notice. Complaints Our aim is always Time limits for cancellation If the disclosure documents are handed to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible you directly you must give notice that we may fail you intend to meet your expectationscancel within 5 working days after you receive the documents. If for any reason we have not met your expectations, let us know as soon as possible, the disclosure documents are sent to you by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" electronic means (for example, a landline at homeemail) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls you must give notice that you intend to No’s starting 01 or 02)cancel within 7 working days after the electronic communication is sent. AlternativelyIf the documents are mailed to you, you must give the notice within 9 working days after they were posted. Saturdays, Sundays, and national public holidays are not counted as working days. What you may have to pay if you cancel If you cancel the contract the Creditor can contact them at Financial Ombudsman Servicecharge you: (a) the amount of any reasonable expenses the Creditor had to pay in connection with the contract and its cancellation (including legal fees and fees for credit reports, Exchange Toweretc); and (b) interest for the period from the day you received the property or services until the day you either pay the cash price for the property or services or return the property to the Creditor. This statement only contains a summary of your rights and obligations in connection with the right to cancel. If there is anything about your rights or obligations under the Credit Contracts and Consumer Finance Xxx 0000 that you do not understand, Harbour Exchange Squareif there is a dispute about your rights, Londonor if you think that the Creditor is being unreasonable in any way, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)you should seek legal advice immediately.

Right to Cancel. Please contact us If the documents are mailed to you, you must give the notice within 7 working days after they were posted. Saturdays, Sundays, and national public holidays are not counted as working days. What you may have to pay if you wish cancel If you cancel the contract the Creditor can charge you: (a) the amount of any reasonable expenses the Creditor had to cancel any policy that we have arranged pay in connection with the contract and its cancellation (including legal fees and fees for you. Customers acting outside their trade or profession credit reports, etc); and (Consumersb) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply interest for the period from the day you received the property or services until the day you either pay the cash price for the property or services or return the property to the Creditor. This statement only contains a summary of cover provided andyour rights and obligations in connection with the right to cancel. If there is anything about your rights or obligations under the Credit Contracts and Consumer Finance Xxx 0000 that you do not understand, if there is a dispute about your rights, or if you think that the Creditor is being unreasonable in additionany way, an administration charge will you should seek legal advice immediately. Right to apply as shown for relief The Credit Contracts and Consumer Finance Xxx 0000 gives you a right to apply for a change to this Agreement in the charges sectioncertain circumstances. We These circumstances include if you are only reasonably unable to meet your obligations under this Agreement because you are ill, injured, have lost employment, ended a relationship, or any other reasonable cause and you reasonably expect to be able to cancel meet your obligations if the contract were changed in one of the following ways (without any change in annual interest rate): (a) the term of this Agreement was extended and the amount of each payment reduced accordingly; or (b) the dates on which payments are due are postponed for a policy from specified period; or (c) the date term of receiving this Agreement was extended and the requestdates on which payments are due are postponed for a specified period. We aim The Creditor will then consider your application and may agree to process refunds promptly your proposed change. Any change that you apply for must not be more extensive than is necessary to enable you to reasonably expect to be able to meet your obligations. The change must also be fair and as soon as practicablereasonable to both you and the Creditor. You will cannot make an application for a change where: (a) you are in default and you: (i) have been in default for 2 weeks or more after receiving a repossession warning notice under the CCCFA or a notice under section 119 of the Property Law Xxx 0000; or (ii) have failed to make 4 or more consecutive periodic payments by or on the due dates; or (iii) have been in default for 2 months or more, unless you have remedied the default; or (b) it was reasonably foreseeable to you, at the time this Agreement was made, that you would be entitled unlikely to a refund if be able to meet your obligations under the Agreement because of the illness, the injury, the loss of employment, the end of the relationship, or the other reasonable cause; or (c) you have made a claim previous application less than 4 months ago unless the reasons for the new application are materially different from the reasons for the previous application or the Creditor agrees to consider the application. How to apply for relief An application for a change must: (this will typically vary and is subject to your specific policy terms and conditionsa) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class servicein writing; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns (b) be given to the Financial Ombudsman Service Creditor; and (FOSc) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in specify the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" reasonable cause (for example, illness, injury, loss of employment, or the end of a landline at homerelationship) for your inability to meet your obligations under this Agreement. Right to Apply for Relief on Grounds of Unforeseen Hardship Registration under Financial Service Providers (Registration and Dispute Resolution) Xxx 0000 Pursuant to regulation 10 of the Financial Service Providers (Exemptions) Regulations 2010, [Dealer Name] trading as [Dealer Trading Name] is not required to be registered under the Financial Service Providers (Registration and Dispute Resolution) Xxx 0000. Accordingly, [Dealer Name] trading as [Dealer Trading Name] does not have a registration number under the register of financial service providers or 0000 000 0000 a name under which it is registered. UDC’s registration number under the register of financial providers is FSP27147 and it is registered under the name “UDC Finance Limited”. Dispute Resolution Pursuant to regulation 10 of the Financial Service Providers (free for mobile-phone users paying monthly charge for calls Exemptions) Regulations 2010, [Dealer Name] trading as [Dealer Trading Name] is not required to No’s starting 01 or 02)be a member of a dispute resolution scheme. AlternativelyAccordingly, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR[Dealer Name] trading as [Dealer Trading Name] is not a member of such a dispute resolution scheme. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx UDC is a member of Financial Services Compensation Scheme (FSCS)Complaints Limited’s dispute resolution scheme. Its contact details are as follows: Financial Services Complaints Limited Xxxxx 0, Xxxxxx Xxxxx, 000 Xxxxxxx Xxxx, Xxxxxxxxxx 0000 xxxx://xxx.xxxx.xxx.xx

Right to Cancel. Please contact The Credit Contracts and Consumer Finance Act 2003 gives you a right for a short time after the terms of this Agreement have been disclosed to you to cancel the Agreement. How to cancel If you want to cancel this Agreement you must give written notice to us that you intend to cancel this Agreement by:  giving notice to us or one of our employees or agents; or  posting the notice to us or one of our agents; or  emailing the notice to our email address; or  sending the notice to our fax number. You must also return to us any advance and any other property received by you under the Agreement. Time limits for cancellation If the disclosure documents are handed to you directly you must give notice that you intend to cancel within 5 working days after you receive the documents. If the disclosure documents are sent to you by electronic means (for example, email) you must give notice that you intend to cancel within 7 working days after the electronic communication is sent. If the documents are mailed to you, you must give the notice within 9 working days after they were posted. Saturdays, Sundays and national public holidays are not counted as working days. What you may have to pay if you wish cancel If you cancel the Agreement we can charge you: (a) The amount of any reasonable expenses we had to cancel any policy that we have arranged pay in connection with the Agreement and its cancellation (including legal fees and fees for you. Customers acting outside their trade or profession credit reports, etc); and (Consumersb) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply Interest for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date day you received the Loan until the day you repay the Loan. This statement only contains a summary of receiving your rights and obligations in connection with the requestright to cancel. We aim to process refunds promptly If there is anything about your rights or obligations under the Credit Contracts and as soon as practicable. You will Consumer Finance Act 2003 that you do not be entitled to understand, if there is a refund dispute about your rights, or if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) think that we are being unreasonable in any way, you should seek legal advice immediately. WHAT TO DO IF YOU SUFFER UNFORESEEN HARDSHIP If you are paying for your insurance using a finance agreement it is your responsibility unable reasonably to keep up with your payments or other obligations because of illness, injury, loss of employment, the agreed payments until end of a relationship, or other reasonable cause, you may be able to apply to us for a hardship variation. To apply for a hardship variation, you need to: (a) make an application in writing; and (b) explain your reason(s) for the refund is received by the finance company application; and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund (c) request one of the premium following:  an extension to the term of the Agreement (which will reduce the amount of each payment due under the Agreement); or  a postponement of the dates on which payments are due under the Agreement (specify the period for which you paidwant this to apply); or  both of the above; and (d) give the application to us. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know Do this as soon as possible. If you leave it for too long, by calling our main office telephone 0000 000 0000,or write we may not have to consider your application. CONTINUING DISCLOSURE We may be required to provide you with regular disclosure statements. The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxxstatements will give you information about your account. If we are unable required to provide you with regular statements, those statements will be provided at least every six months, or at least every 45 working days if your Loan is a Revolving Credit Loan (or at such other times required under the Credit Contracts and Consumer Finance Act 2003). As an alternative, you agree that we may satisfy our obligation to provide regular statements by making the required information available on our website. Dispute Resolution We are a member of the following dispute resolution scheme: It is free to make a complaint to this independent dispute resolution scheme. This scheme can help you to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged any disagreements you have with us, detailing our understanding . Contact details of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process dispute resolution scheme are as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)follows: Phone: Website: Business address:

Right to Cancel. Please contact us You are entitled to cancel the consumer credit contract by giving notice to the creditor. Time limits for cancellation ❑ You must give notice that you intend to cancel the contract within 5 working days of the statement date on the front of this document if the document was given to you. ❑ You must give notice that you intend to cancel the contract within 7 working days of the date the document was emailed or faxed to you. ❑ You must give notice that you intend to cancel the contract within 7 working days of the date the document was signed electronically by you. ❑ You must give notice that you intend to cancel the contract within 9 working days of the date the document was posted to you. Saturdays, Sundays, and national public holidays are not counted as working days. How to cancel To cancel, you must give the creditor written notice that you intend to cancel the contract by: ❑ Giving notice to the creditor or an employee or agent of the creditor; or ❑ Posting the notice to the creditor or an agent of the creditor; or ❑ Emailing the notice to the creditor’s email address (if specified on the front of this disclosure); or ❑ Sending the notice to the creditor’s fax number (if specified on the front of this disclosure statement). You must also return to the creditor any advance and any other property received by you under the contract. What you may have to pay if you wish cancel If you cancel the contract, the creditor can also charge you: ❑ The amount of any reasonable expenses the lender had to cancel any policy that we have arranged pay in connection with the contract and its cancellation (including legal fees and fees for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply credit reports and property inspections, etc); and ❑ Interest for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date of receiving day you received the requestadvance until the day you repay the advance. We aim to process refunds promptly and as soon as practicable. What To Do If You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) Suffer Unforeseen Hardship If you are paying for your insurance using a finance agreement it is your responsibility unable to reasonably to keep up with your payments or other obligations because of illness, injury, loss of employment, the agreed payments until the refund is received by the finance company and end of a relationship, or other reasonable cause, you may be able to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns apply to the Financial Ombudsman Service (FOS) creditor for an independent assessment and opiniona hardship variation. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you To apply for a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternativelyhardship variation, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)need to:

Right to Cancel. Please contact You may cancel this loan by giving us written notice and meeting the other requirements below. Time limits for cancellation You must give notice that you intend to cancel this loan within the following time limits: • if these Details are given to you in person, within 5 working days after you receive them • if these Details are sent to you by email or other electronic communication, within 7 working days after the electronic communication is sent, or • if these Details are sent to you by post, within 9 working days after they are posted. Saturdays, Sundays and national public holidays are not counted as working days. How to cancel You must give us written notice that you intend to cancel by: • giving notice to us or our employee or agent, or • posting the notice to us or our agent, or • emailing the notice to our email address at the start of these Details. You must also return any advance of the Loan Amount received by you under this loan. What you have to pay if you wish cancel In addition to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving repaying the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundableLoan Amount, if you cancel this sort loan we may charge you the amount of arrangement any reasonable expenses we necessarily incur in connection with this loan and the cancellation, and interest charges on any advance provided to you for the period until it is repaid. What to do if you suffer unforeseen hardship If you are unable, because of illness, injury, loss of employment, the end of a relationship or other reasons, to meet your obligations under this loan, you can apply to change your loan by writing to us specifying the reason for your inability to meet those obligations. Your written application must specify one of the following requested variations, and explain your reason(s) for the application: • An extension to the term of this loan, and a corresponding change to the amount of each payment due (without changing the Annual Interest Rate that applies). • A postponement of your payment dates for a specified period (without changing the Annual Interest Rate that applies). • Both of the above – that is, an extension of the term of this loan and a postponement of your payment dates for a specified period (without changing the Annual Interest Rate that applies). You should make this application as soon as possible after you become aware that you are unable to make your scheduled payments under this loan. If you leave it for too long, we may not have to consider your application. There may also be extra requirements you will not need to meet if: • you have already missed some of the loan repayments; • we have already sent you a notice under the Property Law Act 2007 for payment; or • you have sent us a similar application in the recent past. We may only be able to change this loan if we believe the requested changes are fair and reasonable given the hardship you are experiencing. Security required for this loan This is secured credit. You acknowledge that the following security extends to and secures any money owing (now or in the future) under this loan. If you fail to pay us any amount under this loan when due or otherwise breach the terms of this loan, we may be entitled to any refund of repossess and sell the premium you paid. Complaints Our aim is always property referred to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxxbelow. If we are unable exercise our rights under the security and there is a shortfall, you will remain liable to resolve your concerns within 3 working dayspay us the amount of any shortfall. You may not give the same security (as that term is defined in the General Terms & Condition) unless we agree in writing. If we had not agreed and any security interest is given to someone else, we will continue can ask you to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeksrepay this loan. If you are this loan is not happy with our final response, or the position after a period of 8 weeksrepaid, we will tell you about your eligibility may be entitled to refer repossess and sell the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matterproperty. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)Existing Security

Right to Cancel. Please contact us Full Prepayment: What Could Happen if you wish You Fail to Meet Your Commitments: Continuing Disclosure: Credit Fees and Charges: How to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right If you want to cancel policies for any reason within 14 days of receiving this contract you must give written notice to the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicableCreditor. You will must also: a) return to the Creditor any advance and any other property received by you under the contract (but you cannot be entitled to a refund do this if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle taken possession of any amount due after any refund has been forwarded. Policies such as legal expenses Goods or breakdown assistance are not refundable, if you cancel this sort bought any property at an auction or if the contract is for the sale of arrangement you will not be entitled to any refund services that have been performed); or b) pay the cash price of the premium property or services within 15 working days of the day you paidgive notice. Complaints Our aim is always Time limits for cancellation If the disclosure documents are handed to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible you directly you must give notice that we may fail you intend to meet your expectationscancel within 5 working days after you receive the documents. If for any reason we have not met your expectations, let us know as soon as possible, the disclosure documents are sent to you by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" electronic means (for example, a landline at homeemail) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls you must give notice that you intend to No’s starting 01 or 02)cancel within 7 working days after the electronic communication is sent. AlternativelyIf the documents are mailed to you, you must give the notice within 9 working days after they were posted. Saturdays, Sundays, and national public holidays are not counted as working days. What you may have to pay if you cancel If you cancel the contract the Creditor can contact them at Financial Ombudsman Servicecharge you: (a) the amount of any reasonable expenses the Creditor had to pay in connection with the contract and its cancellation (including legal fees and fees for credit reports, Exchange Toweretc); and (b) interest for the period from the day you received the property or services until the day you either pay the cash price for the property or services or return the property to the Creditor. This statement only contains a summary of your rights and obligations in connection with the right to cancel. If there is anything about your rights or obligations under the Credit Contracts and Consumer Finance Xxx 0000 that you do not understand, Harbour Exchange Squareif there is a dispute about your rights, Londonor if you think that the Creditor is being unreasonable in any way, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)you should seek legal advice immediately.

Right to Cancel. Please contact To cancel this Agreement you must notify us if in writing within 30 days of signing. Any deposits will not be returned but may be applied to future orders (net of any actual costs related to the cancellation) at Blue Pheasant’s sole discretion. For orders canceled after 30 days, no credit will be given. Cancelled orders that have already been packed are subject to a 25% restocking fee. Custom orders cannot be canceled. We reserve the right to cancel orders or terminate relationships at our sole discretion, at which point your deposit will be returned within thirty (30) days. SHIPPING: When your order is nearing completion, we will notify you wish prior to shipment. All shipping charges are F.O.B. (Free on Board) Los Angeles County, California. Shipping charges will be added to your invoice prior to shipping. You should inspect all items for damage prior to signing. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any policy order after it has shipped or refuse delivery. You agree that the shipping address on the reverse side or otherwise provided to Blue Pheasant in writing is the valid shipping address. For Designers, we have arranged for can direct ship to your customers, in which case acceptance of packages by your customer will be considered acceptance by you. Customers acting outside their Delivery may occur in multiple lots depending upon availability of the products constituting an order. Our standard shipping rate will be the same regardless of multiple shipments. LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or profession defective goods, and (Consumersc) to contact us and (d) to provide a photograph showing the damage or defect within five (5) business days of delivery. We will, at our option, repair or replace the item, or provide you a credit. If damaged item(s) are to be replaced or credited, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, use only the shipping documents provided by Blue Pheasant. Shipping reimbursement will usually not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification, or (d) damage caused by misuse, abuse, or negligent treatment of merchandise. Our limited warranty is void if repairs or modifications have a legal right been attempted by any person without our consent. Our limited warranty is limited to cancel policies the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any reason within 14 defective product. THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Blue Pheasant unless the damages are noted on the carrier’s delivery receipt. Within five (5) business days of receiving the full terms & conditions. A charge will apply for the period of cover provided andreceipt, in addition, an administration charge will apply as shown in the charges sectionyou must (a) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (b) email xxxx@xxxxxxxxxxxx.xxx or call 000-000-0000 to report damaged items and to receive a return authorization number (RA#). We will, at our option, repair or replace the item, or provide you a credit. If damaged item(s) are to be replaced or credited, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, use only able the shipping documents provided by Blue Pheasant. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. RETURNS: It is within our sole discretion as to cancel a policy from the date whether to accept returns of receiving the request. We aim to process refunds promptly and as soon as practicablemerchandise. You will not receive any reimbursement for items returned without our prior authorization. Returned items must be entitled to a refund if in their original condition and packaging, and you have made a claim (this will typically vary shall prepay and is subject to your specific policy terms and conditions) If you are paying be liable for your insurance using a finance agreement it is your responsibility to keep up all charges in connection with the agreed payments until the refund is received by the finance company and shipping of returned goods, including insurance. A 25% restocking fee will be applied to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance all approved returns that are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)defective.

Right to Cancel. Please Be sure you understand all the terms and conditions before you sign! Dating Services A dating service contract must be in writing and include the date of the transaction, the name and address of the seller, and a 3-day Right to Cancel notice. It must inform you of the specif c cancellation procedures and be signed by both parties. If you opt to cancel within three days, any money you paid on the contract must be refunded to you within ten business days after the seller receives your cancellation. New Home Construction There is no 3-day Right of Cancellation on new home construction. Before signing a new home construction contract with a builder, make sure you get a copy of his / her Connecticut New Home Construction registration certif cate. Be- fore signing a contract with you, the contractor must, in writing: • advise you to ask him or her for a list of the last 12 homeowners for whom he has built a home in the last two years. If there haven’t been twelve built, ask for a list of owners of all the new homes he has com- pleted in the past two years; • recommend that you contact us if several of these homeowners to ask about the quality and timeliness of his work; • tell you that you can contact the Depart- ment of Consumer Protection to verify his or her registration and to check for any complaints; • inform you that you can ask about his or her customer service policy and advise you to ask for the name of his company’s customer service representative; and • notify you to ask whether he or she will hold you harmless for work performed by any subcontractor on your property. The new home contract must also tell you that you could be contacted by other prospective cus- tomers in the future, asking about the quality and timeliness of your contractor’s work. If you don’t wish to cancel any policy that we have arranged for yoube contacted, tell your contractor in writing. Customers acting outside their trade or profession (Consumers) will usually have a legal xxx.xx.xxx/xxx Health Club Your membership agreement must be in writing and: • include notice of your right to cancel policies for any reason within 14 3 business days and inform you of receiving the full terms & conditions. A charge will apply for the period proper cancellation procedures; • tell you of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able your right to cancel a policy from if the date club moves or closes down; • notify you of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled your right to a pro-rated refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with move more than 25 miles from the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses club or breakdown assistance are not refundable, if you cancel this sort become disabled and provide proper medical documentation; and • include a list of arrangement you will not be entitled to any refund all contract prices and equipment. No health club contract may last longer than 24 months and no more than one-half of the premium you paidcontract fee can be collected in advance. Complaints Our aim is always to provide all our customers with a first-class service; howeverContracts cannot include an automatic renewal clause, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If except for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period up to one month. The price of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter this renewal cannot be resolved directly with us (usually with 6 months from increase or decrease unless the date of receipt contract states the amount of the concern) we will seek the assistance of an independent compliance firm price change or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)how it was calculated.

Right to Cancel. Please contact To cancel this Agreement you must notify us if in writing within 30 days of signing. Any deposits will not be returned but may be applied to future orders (net of any actual costs related to the cancellation) at Blue Pheasant’s sole discretion. For orders canceled after 30 days, no credit will be given. Cancelled orders that have already been packed are subject to a 25% restocking fee. Custom orders cannot be canceled. We reserve the right to cancel orders or terminate relationships at our sole discretion, at which point your deposit will be returned within thirty (30) days. SHIPPING: When your order is nearing completion, we will notify you wish prior to shipment. All shipping charges are F.O.B. (Free on Board) Los Angeles County, California. Shipping charges will be added to your invoice prior to shipping. You should inspect all items for damage prior to signing. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the xxxx of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any policy order after it has shipped or refuse delivery. You agree that the shipping address on the reverse side or otherwise provided to Blue Pheasant in writing is the valid shipping address. For Designers, we have arranged for can direct ship to your customers, in which case acceptance of packages by your customer will be considered acceptance by you. Customers acting outside their Delivery may occur in multiple lots depending upon availability of the products constituting an order. Our standard shipping rate will be the same regardless of multiple shipments. LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or profession defective goods, and (Consumersc) to contact us and (d) to provide a photograph showing the damage or defect within five (5) business days of delivery. We will, at our option, repair or replace the item. If damaged item(s) are to be replaced the items must be returned prior to shipment of a replacement. For all returned products, use only the shipping documents provided by Blue Pheasant. Shipping reimbursement will usually not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification, or (d) damage caused by misuse, abuse, or negligent treatment of merchandise. Our limited warranty is void if repairs or modifications have a legal right been attempted by any person without our consent. Our limited warranty is limited to cancel policies the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any reason within 14 defective product. THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Blue Pheasant unless the damages are noted on the carrier’s delivery receipt. Within five (5) business days of receiving the full terms & conditions. A charge will apply for the period of cover provided andreceipt, in addition, an administration charge will apply as shown in the charges sectionyou must (a) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (b) email xxxx@xxxxxxxxxxxx.xxx or call 000-000-0000 to report damaged items and to receive a return authorization number (RA#). We will, at our option, repair or replace the item. If damaged item(s) are to be replaced the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, use only able the shipping documents provided by Blue Pheasant. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. RETURNS: It is within our sole discretion as to cancel a policy from the date whether to accept returns of receiving the request. We aim to process refunds promptly and as soon as practicablemerchandise. You will not receive any reimbursement for items returned without our prior authorization. Returned items must be entitled to a refund if in their original condition and packaging, and you have made a claim (this will typically vary shall prepay and is subject to your specific policy terms and conditions) If you are paying be liable for your insurance using a finance agreement it is your responsibility to keep up all charges in connection with the agreed payments until the refund is received by the finance company and shipping of returned goods, including insurance. A 25% restocking fee will be applied to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance all approved returns that are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)defective.

Right to Cancel. Please contact us if Full details of any financial products we recommend to you wish will be provided in the relevant product information you will receive. This will include information about any product cancellation rights along with any other early termination rights and penalties. We will remind you of these rights to cancel or withdraw in writing before any policy that we have arranged for youtransaction is completed. Customers acting outside their trade or profession (Consumers) We will usually have a legal also let you know if this right to cancel policies does not exist for an application if, by law, the company has to complete the transaction as soon as they receive the application. Cessation as Advisers This agreement will stay in force until you or we end it or until you or we ask to change it. You or we may terminate this agreement at any reason within 14 days time, without penalty. If you want to end the agreement, notice of receiving the full terms & conditions. A charge termination must be given in writing and will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy take effect from the date of receiving the requestreceipt. We aim Any transactions already initiated will be completed according to process refunds promptly and as soon as practicablethis agreement unless otherwise agreed in writing. You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable. From time to time it may be necessary to amend the terms set out in this agreement where it’s not be entitled necessary to issue a refund new agreement. If this is the case we’ll write to you with details of the changes at least 28 business days before the changes are implemented. Client Money We are not permitted to handle client money and we cannot accept a cheque made payable to us (unless it is payment in settlement of adviser charges or disbursements for which we have sent you an invoice) or handle cash. What do I do if you I have made a claim (this will typically vary and is subject to your specific policy terms and conditions) Complaint? If you are paying for your insurance using a finance agreement it is your responsibility to keep up unhappy with the agreed payments until the refund is received by the finance company and to settle our advice or any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort aspect of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; howeverservices, we are aware that, occasionally, it is possible that we may fail encourage you to meet your expectations. If for any reason we have not met your expectations, let contact us know as soon as possible, by calling . We’ll do our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable best to resolve your concerns within 3 working daysconcerns.  Telephone: 00000 000000  Email: xxxxxx@xxxxxxxxxxxxxx.xx.xx  In writing: The Complaints Officer. Xxxxxxxx Xxxxxx LLP, we will continue to investigate the matter5A Valley Industries, Xxxxxx Xxxx, Xxxxxxxxx. Xxxx XX00 0XX. We will formally acknowledge the complaint lodged have a complaints procedure and we can provide further details on request. If you do have a complaint, and you are not happy with usour response, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is may be able to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matterhelp. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline settles disputes between financial services business and their clients. Full details are available at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx.

Right to Cancel. Please contact You may cancel a tranche of this loan or all of this loan by giving us if written notice and meeting the other requirements below. Time limits for cancellation You must give notice that you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able intend to cancel a policy from tranche of this loan or all of this loan within the date following time limits: • if these Details are given to you in person, within 5 working days after you receive them • if these Details are sent to you by email or other electronic communication, within 7 working days after the electronic communication is sent, or • if these Details are sent to you by post, within 9 working days after they are posted. Saturdays, Sundays and national public holidays are not counted as working days. How to cancel You must give us written notice that you intend to cancel by: • giving notice to us or our employee or agent, or • posting the notice to us or our agent, or • emailing the notice to our email address at the start of receiving the request. We aim to process refunds promptly and as soon as practicablethese Details. You will not be entitled must also return any advance of the Loan Amount received by you under the tranche(s) of this loan that you intend to a refund cancel. What you have to pay if you have made a claim (this will typically vary and is subject cancel In addition to your specific policy terms and conditions) If repaying the Loan Amount for each tranche that you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundablecancel, if you cancel a tranche of this sort loan we may charge you the amount of arrangement any reasonable expenses we necessarily incur in connection with that tranche of this loan and the cancellation, and interest charges on any advance provided to you for the period until it is repaid. What to do if you suffer unforeseen hardship If you are unable, because of illness, injury, loss of employment, the end of a relationship or other reasons, to meet your obligations under any tranche of this loan, you can apply to change your loan by writing to us specifying the reason for your inability to meet those obligations. Your written application must specify one of the following requested variations, and explain your reason(s) for the application: • An extension to the term of one or more tranches of this loan, and a corresponding change to the amount of each payment due (without changing the applicable Interest Rate). • A postponement of your payment dates for a specified period for one or more tranches of this loan (without changing the applicable Interest Rate). • Both of the above – that is, an extension of the term of one or more tranches of this loan and a postponement of your payment dates for a specified period for one or more tranches of this loan (without changing the applicable Interest Rate). You should make this application as soon as possible after you become aware that you are unable to make your scheduled payments under one or more tranches of this loan. If you leave it for too long, we may not have to consider your application. There may also be extra requirements you will not need to meet if: • you have already missed some of the loan repayments; • we have already sent you a notice under the Property Law Act 2007 for payment; or • you have sent us a similar application in the recent past. We may only be able to change this loan if we believe the requested changes are fair and reasonable given the hardship you are experiencing. Security required for this loan This is secured credit. You acknowledge that the following security extends to and secures any money owing (now or in the future) under this loan. If you fail to pay us any amount under this loan when due or otherwise breach the terms of this loan, we may be entitled to any refund of repossess and sell the premium you paid. Complaints Our aim is always property referred to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxxbelow. If we are unable exercise our rights under the security and there is a shortfall, you will remain liable to resolve your concerns within 3 working dayspay us the amount of any shortfall. You may not give the same security (as that term is defined in the General Terms & Condition) unless we agree in writing. If we had not agreed and any security interest is given to someone else, we will continue can ask you to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeksrepay this loan. If you are this loan is not happy with our final response, or the position after a period of 8 weeksrepaid, we will tell you about your eligibility may be entitled to refer repossess and sell the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may property. New Security You agree to try and resolve provide us the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)following security:

Right to Cancel. Please contact You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the date of conclusion of the contract. [Note from ASK4: ’the date of conclusion of the contract’ is the date of the Service Confirmation generated as part of the online sign up process or the date of an email confirming the terms of the services ordered. ‘Contract’ has the same meaning as ‘Agreement’ in the ASK4 User Agreement.] To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. The letter or the notice should be sent to ASK4 Limited [in one of the following ways]: by post to Devonshire Green House, 00 Xxxxxxxxxxx Xxxxxx Xxxxxxxxx X0 0XX; or by email to xxxxxxx@xxx0.xxx‌ To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. [ASK4 note: you can telephone us to tell us that you wish to cancel but we cannot act on a telephone call alone. It is essential that if you wish to cancel, you follow the procedure set out above] Effects of cancellation If you cancel any policy that this contract, we have arranged for will reimburse to you all payments received from you. Customers acting outside their trade or profession , including the costs of delivery (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply except for the period supplementary costs arising if you chose a type of cover provided and, in addition, an administration charge will apply as shown in delivery other than the charges sectionleast expensive type of standard delivery offered by us). We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund [ASK4 note: if you have made a claim (this will typically vary and is subject to your specific policy ordered any goods at the same time as ordering the service the goods are dealt with by separate terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility conditions so all reference in this form to keep up with the agreed payments until the refund is received by the finance company ‘goods’ and to settle delivery of goods can be disregarded] We may make a deduction from the reimbursement for loss in value of any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundablegoods supplied, if you cancel this sort the loss is the result of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, unnecessary handling by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matteryou. We will formally acknowledge make the complaint lodged with usreimbursement without undue delay, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no not later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)than:-

Right to Cancel. Please contact To cancel this Agreement you must notify us if in writing within 30 days of signing. Any deposits will not be returned but may be applied to future orders (net of any actual costs related to the cancellation) at Blue Pheasant’s sole discretion. For orders canceled after 30 days, no credit will be given. Cancelled orders that have already been packed are subject to a 25% restocking fee. Custom orders cannot be canceled. We reserve the right to cancel orders or terminate relationships at our sole discretion, at which point your deposit will be returned within thirty (30) days. SHIPPING: When your order is nearing completion, we will notify you wish prior to shipment. All shipping charges are F.O.B. (Free on Board) Los Angeles County, California. Shipping charges will be added to your invoice prior to shipping. You should inspect all items for damage prior to signing. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the xxxx of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any policy order after it has shipped or refuse delivery. You agree that the shipping address on the reverse side or otherwise provided to Blue Pheasant in writing is the valid shipping address. For Designers, we have arranged for can direct ship to your customers, in which case acceptance of packages by your customer will be considered acceptance by you. Customers acting outside their Delivery may occur in multiple lots depending upon availability of the products constituting an order. Our standard shipping rate will be the same regardless of multiple shipments. LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or profession defective goods, and (Consumersc) to contact us and (d) to provide a photograph showing the damage or defect within five (5) business days of delivery. We will, at our option, repair or replace the item, or provide you a credit. If damaged item(s) are to be replaced or credited, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, use only the shipping documents provided by Blue Pheasant. Shipping reimbursement will usually not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification, or (d) damage caused by misuse, abuse, or negligent treatment of merchandise. Our limited warranty is void if repairs or modifications have a legal right been attempted by any person without our consent. Our limited warranty is limited to cancel policies the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any reason within 14 defective product. THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Blue Pheasant unless the damages are noted on the carrier’s delivery receipt. Within five (5) business days of receiving the full terms & conditions. A charge will apply for the period of cover provided andreceipt, in addition, an administration charge will apply as shown in the charges sectionyou must (a) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (b) email xxxx@xxxxxxxxxxxx.xxx or call 000-000-0000 to report damaged items and to receive a return authorization number (RA#). We will, at our option, repair or replace the item, or provide you a credit. If damaged item(s) are to be replaced or credited, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, use only able the shipping documents provided by Blue Pheasant. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. RETURNS: It is within our sole discretion as to cancel a policy from the date whether to accept returns of receiving the request. We aim to process refunds promptly and as soon as practicablemerchandise. You will not receive any reimbursement for items returned without our prior authorization. Returned items must be entitled to a refund if in their original condition and packaging, and you have made a claim (this will typically vary shall prepay and is subject to your specific policy terms and conditions) If you are paying be liable for your insurance using a finance agreement it is your responsibility to keep up all charges in connection with the agreed payments until the refund is received by the finance company and shipping of returned goods, including insurance. A 25% restocking fee will be applied to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance all approved returns that are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)defective.

Right to Cancel. Please contact us if you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) ). If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as During the 14-day cooling off period, any additional covers you have purchased will be refunded. Outside of 14 days, legal expenses or breakdown assistance are cover is not refundable, if you cancel this sort of arrangement you will not ; breakdown cover may be entitled partially refunded subject to any refund of the premium you paidno claims being made. Complaints Our aim is always to provide all our customers with a first-class service; , however, we are aware that, that occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or 0000, or write to The Complaints Manager, My Policy Limited, Prospect HouseXxxxxxxx Xxxxx, Prospect RoadXxxxxxxx Xxxx, HalesowenXxxxxxxxx, West Midlands B62 8DU Xxxx Xxxxxxxx X00 0XX or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Service. Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s numbers starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange TowerXxxxxxxx Xxxxx, Harbour Exchange SquareXxxxxxx Xxxxxxxx Xxxxxx, LondonXxxxxx, E14 9SRX00 0XX. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)) If we are unable to meet our obligations, you may be entitled to compensation from the FSCS. If we have advised

Right to Cancel. Please contact To cancel this Agreement you must notify us if in writing within 30 days of signing. Any deposits will not be returned but may be applied to future orders (net of any actual costs related to the cancellation) at Blue Pheasant’s sole discretion. For orders canceled after 30 days, no credit will be given. Cancelled orders that have already been packed are subject to a 25% restocking fee. Custom orders cannot be canceled. We reserve the right to cancel orders or terminate relationships at our sole discretion, at which point your deposit will be returned within thirty (30) days. SHIPPING: When your order is nearing completion, we will notify you wish prior to shipment. All shipping charges are F.O.B. (Free on Board) Los Angeles County, California. Shipping charges will be added to your invoice prior to shipping. You should inspect all items for damage prior to signing. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any policy order after it has shipped or refuse delivery. You agree that the shipping address on the reverse side or otherwise provided to Blue Pheasant in writing is the valid shipping address. For Designers, we have arranged for can direct ship to your customers, in which case acceptance of packages by your customer will be considered acceptance by you. Customers acting outside their Delivery may occur in multiple lots depending upon availability of the products constituting an order. Our standard shipping rate will be the same regardless of multiple shipments. LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or profession defective goods, and (Consumersc) to contact us and (d) to provide a photograph showing the damage or defect within five (5) business days of delivery. We will, at our option, repair or replace the item. If damaged item(s) are to be replaced the items must be returned prior to shipment of a replacement. For all returned products, use only the shipping documents provided by Blue Pheasant. Shipping reimbursement will usually not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification, or (d) damage caused by misuse, abuse, or negligent treatment of merchandise. Our limited warranty is void if repairs or modifications have a legal right been attempted by any person without our consent. Our limited warranty is limited to cancel policies the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any reason within 14 defective product. THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Blue Pheasant unless the damages are noted on the carrier’s delivery receipt. Within five (5) business days of receiving the full terms & conditions. A charge will apply for the period of cover provided andreceipt, in addition, an administration charge will apply as shown in the charges sectionyou must (a) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (b) email xxxx@xxxxxxxxxxxx.xxx or call 000-000-0000 to report damaged items and to receive a return authorization number (RA#). We will, at our option, repair or replace the item. If damaged item(s) are to be replaced the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, use only able the shipping documents provided by Blue Pheasant. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. RETURNS: It is within our sole discretion as to cancel a policy from the date whether to accept returns of receiving the request. We aim to process refunds promptly and as soon as practicablemerchandise. You will not receive any reimbursement for items returned without our prior authorization. Returned items must be entitled to a refund if in their original condition and packaging, and you have made a claim (this will typically vary shall prepay and is subject to your specific policy terms and conditions) If you are paying be liable for your insurance using a finance agreement it is your responsibility to keep up all charges in connection with the agreed payments until the refund is received by the finance company and shipping of returned goods, including insurance. A 25% restocking fee will be applied to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance all approved returns that are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)defective.

Right to Cancel. Please contact To cancel this Agreement you must notify us if in writing within 30 days of signing. Any deposits will not be returned but may be applied to future orders (net of any actual costs related to the cancellation) at Pigeon and Poodle’s sole discretion. For orders canceled after 30 days, no credit will be given. Cancelled orders that have already been packed are subject to a 25% restocking fee. Custom orders cannot be canceled. We reserve the right to cancel orders or terminate relationships at our sole discretion, at which point your deposit will be returned within thirty (30) days. SHIPPING: When your order is nearing completion, we will notify you wish prior to shipment. All shipping charges are F.O.B. (Free on Board) Los Angeles County, California. Shipping charges will be added to your invoice prior to shipping. You should inspect all items for damage prior to signing. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the xxxx of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any policy order after it has shipped or refuse delivery. You agree that the shipping address on the reverse side or otherwise provided to Pigeon and Poodle in writing is the valid shipping address. For Designers, we have arranged for can direct ship to your customers, in which case acceptance of packages by your customer will be considered acceptance by you. Customers acting outside their Delivery may occur in multiple lots depending upon availability of the products constituting an order. Our standard shipping rate will be the same regardless of multiple shipments. LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or profession defective goods, and (Consumersc) to contact us and (d) to provide a photograph showing the damage or defect within five (5) business days of delivery. We will, at our option, repair or replace the item. If damaged item(s) are to be replaced the items must be returned prior to shipment of a replacement. For all returned products, use only the shipping documents provided by Pigeon and Poodle. Shipping reimbursement will usually not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification, or (d) damage caused by misuse, abuse, or negligent treatment of merchandise. Our limited warranty is void if repairs or modifications have a legal right been attempted by any person without our consent. Our limited warranty is limited to cancel policies the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any reason within 14 defective product. THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EX- TENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Pigeon and Poodle unless the damages are noted on the carrier’s delivery receipt. Within five (5) business days of receiving the full terms & conditionsreceipt, you must (a) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (b) email helpme@pigeonandpoodle. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges sectioncom or call 000-000-0000 to report damaged items and to receive a return authorization number (RA#). We will, at our option, repair or replace the item. If damaged item(s) are to be replaced, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, use only able the shipping documents provided by Pigeon and Poodle. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. RETURNS: It is within our sole discretion as to cancel a policy from the date whether to accept returns of receiving the request. We aim to process refunds promptly and as soon as practicablemerchandise. You will not receive any reimbursement for items returned without our prior authorization. Returned items must be entitled to a refund if in their original condition and packaging, and you have made a claim (this will typically vary shall prepay and is subject to your specific policy terms and conditions) If you are paying be liable for your insurance using a finance agreement it is your responsibility to keep up all charges in connection with the agreed payments until the refund is received by the finance company and shipping of returned goods, including insurance. A 25% restocking fee will be applied to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance all approved returns that are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)defective.

Right to Cancel. Please contact To cancel this Agreement you must notify us if in writing within 30 days of signing. Deposits will not be returned but may be applied to future orders (net of any actual costs related to the cancellation) at Xxxxx Xxxxxxxx’x sole discretion. For orders canceled after 30 days, no credit will be given. Custom orders cannot be canceled. We reserve the right to cancel orders or terminate relationships in our sole discretion, at which point your deposit will be returned within thirty (30) days. SHIPPING: Risk of loss and damage shall pass to Buyer when products are delivered to carrier. Shipping charges will be added to your invoice prior to shipping. You should inspect all items for damage prior to signing. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you wish to cancel any policy order after it has shipped or refuse delivery. You agree that the shipping address on the reverse side or otherwise provided to Xxxxx Xxxxxxxx in writing is a valid shipping address for your retail business. For Designers, we have arranged for can direct ship to your customers, in which case, acceptance of packages by your customer will be considered acceptance by you. Customers acting outside their Delivery may occur in multiple lots depending upon availability of the products constituting an order. Our standard shipping rate will be the same regardless of multiple shipments. LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or profession defective goods, and (Consumersc) will usually have to contact us and (d) to provide a legal right to cancel policies for any reason photograph showing the damage or defect within 14 five (5) business days of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges sectiondelivery. We will, at our option, repair or replace the item, or provide you a credit. If damaged item(s) are to be replaced or credited, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, only able to cancel a policy from use the date of receiving the requestshipping documents provided by Xxxxx Xxxxxxxx. We aim to process refunds promptly and as soon as practicable. You Shipping reimbursement will not be entitled made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification (d) damage caused by shipping/transit and (e) damage caused by misuse, abuse, or negligent treatment of merchandise. Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. Our limited warranty is limited to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying the original wholesale purchaser. In no event shall we be liable for your insurance using a finance agreement it is your responsibility to keep up incidental or consequential damages in connection with the agreed payments until purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any defective product. THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the refund is received by responsibility of the finance company carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and to settle any amount due after any refund has been forwardedrelease the delivery driver. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you A claim for shipping damages will not be entitled accepted by Xxxxx Xxxxxxxx unless the damages are noted on the carrier’s delivery receipt. Within five (5) business days of receipt, you must (a) unpack and thoroughly inspect shipment for damaged items, (b) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (c) email xxxxx@xxxxxxxxxxxxxxxxxxxx.xxx or call 919-732- 8664 to any refund of report damaged items and to receive a return authorization number (RA#). We will, at our option, repair or replace the premium item, or provide you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectationscredit. If for any reason we have not met your expectationsdamaged item(s) are to be replaced or credited, let us know as soon as possiblethe items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, only use the shipping documents provided by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxxXxxxx Xxxxxxxx. If we are unable to resolve your concerns within 3 working days, we Shipping reimbursement will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly made for use of non-authorized shipments. All returns must be properly packaged with us original packaging (usually unless otherwise instructed), clearly labeled with 6 months from the date correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. RETURNS: It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. Returned items must be in their original condition and packaging, and you shall prepay and be liable for all charges in connection with the concern) we will seek the assistance shipping of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matterreturned goods, including insurance. The FOS Consumer Helpline 50% non refundable deposit will be kept on all returns of merchandise that is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)not defective.

Right to Cancel. Please contact us if you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) ). If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as During the 14-day cooling off period, any additional covers you have purchased will be refunded. Outside of 14 days, legal expenses or breakdown assistance are cover is not refundable, if you cancel this sort of arrangement you will not ; breakdown cover may be entitled partially refunded subject to any refund of the premium you paidno claims being made. Complaints Our aim is always to provide all our customers with a first-class service; , however, we are aware that, that occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or 0000, or write to The Complaints Manager, My Policy Limited, Prospect HouseXxxxxxxx Xxxxx, Prospect RoadXxxxxxxx Xxxx, HalesowenXxxxxxxxx, West Midlands B62 8DU Xxxx Xxxxxxxx X00 0XX or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service FOS. Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s numbers starting 01 or 02). Alternatively, you can contact them at write to the Financial Ombudsman Service, Exchange TowerXxxxxxxx Xxxxx, Harbour Exchange SquareXxxxxxx Xxxxxxxx Xxxxxx, LondonXxxxxx, E14 9SRX00 0XX. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx

Right to Cancel. Please contact If you are a consumer, and you purchased a vehicle from us if online, at a distance, or off-premises, you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal the right to cancel policies for any reason this contract within 14 days of receiving without giving any reason. The cancellation period commences on the full terms & conditions. A charge day on which the contract was formed and will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy expire after 14 days from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to day on which you acquire (or a refund if third party nominated by you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting acquires on your behalf) regularly informed about physical possession of the investigation and give vehicle. To exercise the right to cancel, you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with must inform us (usually with 6 months from the date The Ashdown Garage Workshops Limited, t/a Munich Legends, Ashdown Garage, Lewes Rd, Chelwood Gate, Haywards Heath RH17 7DE, United Kingdom, Tel: +00 (0)0000 000 000, E-mail: xxxxx@xxxxxxxxxxxxx.xx.xx) of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree your decision to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from cancel this contract by a "fixed line" clear statement (for example, by a landline at home) letter sent by post, or 0000 000 0000 (free for mobilee-phone users paying monthly charge for calls to No’s starting 01 or 02mail). AlternativelyYou may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. You shall return the vehicle to us in its original condition without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. Unless the vehicle is faulty or not as described, you can contact them at Financial Ombudsman Servicewill have to bear the cost of returning the vehicle to us. Effects of cancellation If you cancel this contract, Exchange Towerwe will reimburse to you all payments received from you, Harbour Exchange Squareincluding the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, Londonif the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the vehicle resulting from the handling other than which is necessary to establish the nature, E14 9SRcharacteristics and functioning of the vehicle. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)We will make the reimbursement without undue delay, and not later than 14 days after the day we receive the vehicle back from you. We may withhold the reimbursement until we have received the vehicle back. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Right to Cancel. Please contact us if If you wish are a consumer client and this contract was not agreed within our office you have the right to cancel this contract within 14 days without giving any policy reason. The cancellation period will expire after 14 days from the day this contract was agreed. To exercise the right to cancel, you must inform us of your decision to cancel this contract by sending us a clear statement in writing to 0X Xxx Xxxxxx, Xxxxx Xxxxx, Xxxxxx, Xxxxxx X0 0XX or emailing us at xxxx@xxxxxxxx.xxx ACCEPTANCE & VARIATION The Terms & Conditions of this Agreement may be varied by the Agent at any time or times, but only by prior written notification. You (the Landlord) authorise Anglopol Management Ltd to sign the Tenancy Agreement and tenancy renewals on your behalf until further notice (delete if not applicable) I/We confirm that we have arranged for youread and agreed to the above Terms & Conditions and hereby instruct the Agent to undertake the service of Signed on behalf of the Agent Name: Xxxxx Xxxxxxxxxxxx Signature: ............................................... Position: Director LETTING SERVICE/LETTING & RENT COLLECTION (NON-MANAGEMENT) When the Landlord does not wish the Agent to undertake full management, the Agent can provide a letting service or letting & rent collection service. Customers acting outside their trade The letting service & rent collection includes 1 to 4 of the service as listed above and in addition requires the undertakings listed A to K above to be met by the Landlord. The standard letting service is 6% + VAT Sole Agency (minimum one month Sole Agency period) or profession (Consumers) will usually have 7% + VAT Multiple Agency of a legal right to cancel policies for any reason within 14 days twelve months rental + VAT and payable at the commencement of receiving the full terms & conditionsTenancy. A charge will apply for the period of cover provided and, in addition, Rent Collection is an administration charge will apply as shown in the charges sectionadditional 2% + VAT per month. We are only able to cancel a policy It shall be deductible from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is monies received by the finance company and Agent on the Landlord’s behalf. A minimum fee of £500 + VAT applies, non-management deposit protection registration fee £50.00 + VAT. Xxxxxxxx agrees to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, pay referencing costs (£50.00 + VAT per person) if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months withdrawing from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)agreement.

Right to Cancel. Please contact us if you wish to cancel any policy that we You have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal the right to cancel policies for any reason this contract under the Consumer Contracts (Information, Cancellation and Additional Charges) regulations 2013 within 14 calendar days of receiving the full terms & conditionsfrom which is has been signed. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able Any notice to cancel a policy from the should be in writing and submitted to us at xxxxxxxxxxxxx@xxxxxxxxxxxxx.xxx The cancellation date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) email notice to cancel. If we will seek have introduced you to a buyer prior to receiving any cancellation notice you may still be liable to pay our fees. Scope of Buying Service I agree and understand the assistance scope of an independent compliance firm services provided by XxxXxxxxxXxxx.xxx as described on their website I appoint XxxXxxxxxXxxx.xxx to act as my buying agent to source and acquire a suitable property on my behalf I instruct XxxXxxxxxXxxx.xxx to act on my behalf during any property negotiations with any vendors or mediator their agents I permit XxxXxxxxxXxxx.xxx to discuss the transaction details of any property as might be agreed between us and any complainant or as necessary with any parties related to the transaction I agree not to directly approach or deal with any vendors, their agents or properties that have been introduced via XxxXxxxxxXxxx.xxx This may include any other appointed or related 3rd parties such as solicitors, bankers or accountants I understand the minimum investment criteria for this service is £250,000 I understand that there is no guarantee a suitable investment property will be found I understand this is an investment and may not perform to expectations I agree not to hold XxxXxxxxxXxxx.xxx liable for any purchase decisions I make I agree not to hold XxxXxxxxxXxxx.xxx responsible for investment performance I agree not to seek recourse for compensation under any circumstances I understand I am under no obligation to use any of the suppliers or partners recommended by XxxXxxxxxXxxx.xxx I agree not to hold XxxXxxxxxXxxx.xxx liable for any advise received via 3rd parties whether recommended or independently appointed I understand my purchase is subject to Money Laundering Regulations and agree to try comply as necessary I agree to provide XxxXxxxxxXxxx.xxx with any necessary personal information required for property purchase or money laundering checks I agree that XxxXxxxxxXxxx.xxx reserve the right to withdraw their service at any time by providing written notice I understand and resolve the matter. The FOS Consumer Helpline is agree that any termination of services from XxxXxxxxxXxxx.xxx or any of it’s subsidiaries will be provided in writing I have read and agree to XxxXxxxxxXxxx.xxx’s User Agreement and Privacy Policy as show on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternativelytheir website Buying Agency Where XxxXxxxxxXxxx.xxx act on your behalf as your buying agent, you will be liable to pay remuneration to us, in addition to any other costs or charges agreed, if at any time unconditional contracts for the purchase of a property introduced by us are exchanged, during the period of our buying agency service or with whom we had negotiations about the property during that period; or with a vendor introduced or offering via another agent during that period. Our Buying Agency instructions are subject to a minimum term of 12 weeks from the date of signing. Either party may terminate such a contract by giving two weeks notice in writing to your immediate Account Manager. Such notice cannot be served prior to the tenth week of instruction due to this minimum period. Multiple-Agency Where XxxXxxxxxXxxx.xxx is instructed along with other Agents, you will be liable to pay remuneration to us, in addition to any other costs or charges agreed, if at any time unconditional contracts for the purchase of the property are exchanged with a vendor or their agents introduced by us; or with a vendor or their agents, to whose attention we brought the availability of the property. A multiple-agency instruction can contact them be terminated at Financial Ombudsman Serviceany time by either party giving two weeks notice in writing. Sub Instruction XxxXxxxxxXxxx.xxx reserve the right to sub-contract other agencies at any time during our agency if we consider that this would be in your best interests. This will not involve any other costs and all viewings and negotiations will be co-ordinated by XxxXxxxxxXxxx.xxx at no additional cost to you. Fees Payable XxxXxxxxxXxxx.xxx fees are calculated as a percentage (%) of the purchase price. As XxxXxxxxxXxxx.xxx fees are based on a percentage of the purchase price, Exchange Towershould this be higher or lower than the sales asking price, Harbour Exchange Square, London, E14 9SRXxxXxxxxxXxxx.xxx fees will be correspondingly higher or lower. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme For Buying Agency instructions this percentage is at a rate of 2.4% which includes 20% Value Added Tax. All Buying Agency fees are subject to a minimum fee of £3,000 including VAT. (FSCS£2,500 + VAT)

Right to Cancel. Please contact Under the Consumer Contracts Regulations 2013 (the “Regulations”), if you are a purchasing the Services (or any goods) as a consumer (as defined in section 4 of the Regulations), you have specific rights to cancel this Agreement with us if without giving any reason. This is commonly referred to as the “Cooling Off Period”:- You must provide to us a clear and unambiguous statement that you wish to cancel (eg. a letter sent by post, a fax or an email). Our preference is to receive this in writing to our main contact office using the cancellation form template shown at Appendix 1 (the “Cancellation Notice”). You have up to fourteen (14) calendar days after you placed your Order for Services with us to change your mind and cancel your Order. Within this period if we have, with your explicit agreement, already delivered Services (including Account set-up, Activation, Installation and Monthly Service charges) we are entitled to charge you for the Services already delivered up to the point of cancellation. Where you have purchased goods (eg. purchased any policy part of the Equipment outright), you have the right to choose to return those goods up to fourteen (14) calendar days after you receive the goods. If you have paid any specific delivery charges for goods that you have purchased, you will still be liable for them. Where the Equipment has been delivered to you and/or any relevant part of the Service has been activated or commenced within 14 days from your Order data, you will be liable for any Charges associated with any Services provided to you up to the point of cancellation including any Activation and Account Set-Up Charges, Installation Charges and Monthly Service Charges. All valid Charges will be deducted from any refunds due to you. If you cancel your Order after any some or all of the Equipment has been delivered to you will be liable for any reasonable Charges associated with the costs of packaging and return delivery to us or, if requested in writing by you, our de-installation and collection of any installed Equipment for which we will provide you with a written quotation. As we may offer promotional subsidies or special offers on the Equipment or our Installation Charges, the collection or de-installation charges may be more than you paid for initial delivery or installation. Our current Collection Charge for the Equipment and our full price Installation/De-installation Charges can be requested in writing at any time. Any agreed charges that we incur will be deducted from any refunds that may be due to you. You are responsible for returning all of the Equipment that we have arranged for requested within 14 days from the date of cancellation. When all of the Equipment is received by us at our head office, we will promptly test and inspect the Equipment. All items of Equipment purchased by you and used will incur a 20% impairment charge. In addition, any Equipment reasonably deemed by us to be damaged, de-faced or in any other way faulty taking into account the age of the Equipment, such fault not arising through our liability or by way of Equipment failure, we will raise a Charge equivalent to the reduction in value of the impaired Equipment whether by way of replacement or repair, whichever is the lower plus our reasonable administration costs. We will provide you with a final invoice detailing all refunds due to you, any Charges arising from the cancellation as set-out above and the net balance payable to you or due to us. Customers acting outside their trade We will either collect any sums due to us or profession (Consumers) will usually have a legal right refund any balance due to cancel policies for any reason you within 14 days of receiving completing our inspection of the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy Equipment (or from the date that you provide proof of receiving delivery). In the request. We aim event that there is a net balance due to process refunds promptly and as soon as practicable. You will not be entitled to a refund if us, we may use any method of payment that you have made a claim (this will typically vary and is subject previously provided to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses us including Debit or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)Credit Card instruction.

Right to Cancel. Please contact To cancel this Agreement you must notify us if in writing within 30 days of signing. Deposits will not be returned but may be applied to future orders (net of any actual costs related to the cancellation) at Xxxxx Xxxxxxxx’x sole discretion. For orders canceled after 30 days, no credit will be given. Custom orders cannot be canceled. We reserve the right to cancel orders or terminate relationships in our sole discretion, at which point your deposit will be returned within thirty (30) days. SHIPPING: Risk of loss and damage shall pass to Buyer when products are delivered to carrier. Shipping charges will be added to your invoice prior to shipping. You should inspect all items for damage prior to signing. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the xxxx of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you wish to cancel any policy order after it has shipped or refuse delivery. You agree that the shipping address on the reverse side or otherwise provided to Xxxxx Xxxxxxxx in writing is a valid shipping address for your retail business. For Designers, we have arranged for can direct ship to your customers, in which case, acceptance of packages by your customer will be considered acceptance by you. Customers acting outside their Delivery may occur in multiple lots depending upon availability of the products constituting an order. Our standard shipping rate will be the same regardless of multiple shipments. LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or profession defective goods, and (Consumersc) will usually have to contact us and (d) to provide a legal right to cancel policies for any reason photograph showing the damage or defect within 14 five (5) business days of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges sectiondelivery. We will, at our option, repair or replace the item, or provide you a credit. If damaged item(s) are to be replaced or credited, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, only able to cancel a policy from use the date of receiving the requestshipping documents provided by Xxxxx Xxxxxxxx. We aim to process refunds promptly and as soon as practicable. You Shipping reimbursement will not be entitled made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification (d) damage caused by shipping/transit and (e) damage caused by misuse, abuse, or negligent treatment of merchandise. Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. Our limited warranty is limited to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying the original wholesale purchaser. In no event shall we be liable for your insurance using a finance agreement it is your responsibility to keep up incidental or consequential damages in connection with the agreed payments until purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any defective product. THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the refund is received by responsibility of the finance company carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and to settle any amount due after any refund has been forwardedrelease the delivery driver. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you A claim for shipping damages will not be entitled accepted by Xxxxx Xxxxxxxx unless the damages are noted on the carrier’s delivery receipt. Within five (5) business days of receipt, you must (a) unpack and thoroughly inspect shipment for damaged items, (b) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (c) email xxxxx@xxxxxxxxxxxxxxxxxxxx.xxx or call 919-732- 8664 to any refund of report damaged items and to receive a return authorization number (RA#). We will, at our option, repair or replace the premium item, or provide you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectationscredit. If for any reason we have not met your expectationsdamaged item(s) are to be replaced or credited, let us know as soon as possiblethe items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, only use the shipping documents provided by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxxXxxxx Xxxxxxxx. If we are unable to resolve your concerns within 3 working days, we Shipping reimbursement will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly made for use of non-authorized shipments. All returns must be properly packaged with us original packaging (usually unless otherwise instructed), clearly labeled with 6 months from the date correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. RETURNS: It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. Returned items must be in their original condition and packaging, and you shall prepay and be liable for all charges in connection with the concern) we will seek the assistance shipping of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matterreturned goods, including insurance. The FOS Consumer Helpline 50% non refundable deposit will be kept on all returns of merchandise that is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)not defective.

Right to Cancel. Please contact us if We will tell you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal about your right to cancel policies for or withdraw from a contract with a product provider before you fill in any reason within 14 days of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges sectionapplication form. We are only able will remind you of these rights to cancel a policy from the date of receiving the requestor withdraw in writing before any transaction is completed. We aim will also let you know if this right to process refunds promptly and cancel does not exist for an application if, by law, the company has to complete the transaction as soon as practicablethey receive the application. You will not be entitled to What do I do if I have a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) Complaint? If you are paying for your insurance using want to register a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundablecomplaint, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or please write to The Complaints Managerus at the address given at the head of this document, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxxtelephone us on 00000 000000. A summary of our procedures for handling complaints is available on request. If we are unable to resolve settle your concerns within 3 working dayscomplaint to your satisfaction, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right may be entitled to refer such concerns it to the Financial Ombudsman Service (FOS) for an independent assessment and opinionService. Our aim is to act honestly, fairly and professionally and in the interests Full details of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot can be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. found at: xxx.xxxxxxxxx-xxxxxxxxx.xx.xx The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)) We are covered by the FSCS. You may be entitled to compensation from this scheme if this firm ceases to trade and as a result of our advice you have suffered a financial loss. This depends on the type of business and the circumstances of the claim. For Investments Most types of business are covered up to a maximum limit of £50,000. For Insurance Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS. Data Protection The information that we hold about you will be held on computer and/or paper files. This information will be used to administer your application, to deal with queries and to bring to your attention additional services and products that may be of benefit to you. The information that you give us may be disclosed to third parties such as product providers and credit reference agencies for the purpose of processing your application, to our Regulators, the Financial Conduct Authority, and to our Compliance Advisors. Anti-money laundering We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to- date. For this purpose we use electronic identity verification systems which will undertake a search with a Credit Reference Agency for the purpose of verifying your identity. To do so the Credit Reference Agency may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in future to assist other companies for verification purposes. A record of the search will be retained. We will conduct these checks from time to time throughout our relationship, not just at the beginning.

Right to Cancel. Please contact us if you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) ). If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; , however, we are aware that, that occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or 0000, or write to The Complaints Manager, My Policy Limited, Prospect HouseXxxxxxxx Xxxxx, Prospect RoadXxxxxxxx Xxxx, HalesowenXxxxxxxxx, West Midlands B62 8DU Xxxx Xxxxxxxx X00 0XX or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Service. Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s numbers starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange TowerXxxxxxxx Xxxxx, Harbour Exchange SquareXxxxxxx Xxxxxxxx Xxxxxx, LondonXxxxxx, E14 9SRX00 0XX. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx

Right to Cancel. Please contact us if As set forth in Section 14 of the Community Solar Subscription Agreement (the “Agreement”), you wish to may cancel the Agreement, without penalty or obligation, by sending your Community Solar Platform representative a written cancellation notice within three (3) business days of the date you signed the Agreement. To cancel the Agreement, deliver a signed and dated copy of the below Notice of Cancellation (or any policy other written cancellation notice identifying you and the Agreement) postmarked no later than midnight of the date that we have arranged for youis three business days from the date you signed the Agreement. Customers acting outside their trade or profession (Consumers) If you do not provide your Community Solar Platform representative a written cancellation notice within that three-day period, you will usually no longer have a legal right to cancel policies the Agreement and you will remain liable for any reason within 14 days performance of receiving all your obligations under the full terms & conditionsAgreement. A charge will apply Note: The following form is made available for the period purpose of cover provided and, in addition, an administration charge will apply as shown in cancelling the charges section. We are only able Agreement pursuant to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled to any refund Section 14 of the premium you paid. Complaints Our aim is always to provide all our customers with a firstAgreement within the three-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeksday cancellation period described above. If you are not happy with our final responsechoosing to cancel the Agreement within the three-day period described above, you should not sign this form. Two copies of this form are included so that if you do choose to cancel the Agreement by delivering this form to us within that time, you will still have a copy of this form. Notice of Cancellation Date of Transaction: [TODAYS DATE] You may cancel this transaction, without any penalty or obligation, within three business days from the position after a period of 8 weeksabove date. If you cancel, we any property traded in, any payments made by you under the Agreement and any negotiable instrument executed by you will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with returned within 10 days following receipt by us (usually with 6 months Community Solar Platform) of your Notice of Cancellation. If you cancel, you must make available to us at our address, in substantially as good condition as when received, any items of value delivered to you under the Agreement. I, hereby sign this Notice of Cancellation on , [TODAYS YEAR], and have caused it to be delivered to Community Solar Platform on or before midnight of the date that is three business days from the date of receipt of I signed the concern) we will seek Agreement. Customer's Signature: Appendix D Consent to Disclose Utility Customer Data Utility: [UTILITY NAME] Please provide the assistance of an independent compliance firm or mediator as might following information. All requested information must be agreed between us and any complainant or as any parties may agree provided for the consent to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)be valid.

Right to Cancel. Please contact You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the date of conclusion of the contract. [Note from ASK4: ’the date of conclusion of the contract’ is the date of the Service Confirmation generated as part of the online sign up process or the date of an email confirming the terms of the services ordered. ‘Contract’ has the same meaning as ‘Agreement’ in the ASK4 User Agreement.] To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. The letter or the notice should be sent to ASK4 Limited [in one of the following ways]: by post to Devonshire Green House, 00 Xxxxxxxxxxx Xxxxxx Xxxxxxxxx X0 0XX; or by email to xxxxxxx@xxx0.xxx To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. [ASK4 note: you can telephone us to tell us that you wish to cancel but we cannot act on a telephone call alone. It is essential that if you wish to cancel, you follow the procedure set out above] Effects of cancellation If you cancel any policy that this contract, we have arranged for will reimburse to you all payments received from you. Customers acting outside their trade or profession , including the costs of delivery (Consumers) will usually have a legal right to cancel policies for any reason within 14 days of receiving the full terms & conditions. A charge will apply except for the period supplementary costs arising if you chose a type of cover provided and, in addition, an administration charge will apply as shown in delivery other than the charges sectionleast expensive type of standard delivery offered by us). We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund [ASK4 note: if you have made a claim (this will typically vary and is subject to your specific policy ordered any goods at the same time as ordering the service the goods are dealt with by separate terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility conditions so all reference in this form to keep up with the agreed payments until the refund is received by the finance company ‘goods’ and to settle delivery of goods can be disregarded] We may make a deduction from the reimbursement for loss in value of any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundablegoods supplied, if you cancel this sort the loss is the result of arrangement you will not be entitled to any refund of the premium you paid. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, unnecessary handling by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matteryou. We will formally acknowledge make the complaint lodged with usreimbursement without undue delay, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no not later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the Financial Ombudsman Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)than:-

Right to Cancel. Please contact us if you wish to cancel any policy that we You have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal the right to cancel policies for any reason this contract within 14 days without giving any reason. • The cancellation period will expire after 14 days from the day of receiving the full terms & conditionsconclusion of the contract • To exercise the right to cancel, you must inform us, Xxxxxxx Lettings, Xxxxxx Xxxxx, Xxx Xxxxxxx, Xxx Xxxxxx Xxxx, Xxxxxxxx, XX00 0XX. A charge Telephone 00000 000000. Email xxxxxxxx@xxxxxxxxxxxxxxx.xx.xx of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email}. • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of Cancellation • We will apply make any reimbursement due without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract • We will make any reimbursement due using the same means of payment as you used for the period of cover provided andinitial transaction unless you have expressly agreed otherwise, in additionany event, an administration charge will apply as shown in the charges section. We are only able to cancel a policy from the date of receiving the request. We aim to process refunds promptly and as soon as practicable. You will not be entitled to a refund if you have made a claim (this will typically vary and is subject to your specific policy terms and conditions) If you are paying for your insurance using a finance agreement it is your responsibility to keep up with the agreed payments until the refund is received by the finance company and to settle any amount due after any refund has been forwarded. Policies such as legal expenses or breakdown assistance are not refundable, if you cancel this sort of arrangement you will not be entitled incur any fees as a result of any reimbursement. • If you requested to any refund begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contact, in comparison with the full coverage of the premium you paidcontract. Complaints Our aim is always to provide all our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. • If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0000 000 0000,or write to The Complaints Manager, My Policy Limited, Prospect House, Prospect Road, Halesowen, West Midlands B62 8DU or go to xxx.xxxxxxxx.xx.xx/xxx-xx-xxxxx. If we are unable to resolve your concerns within 3 working days, we will continue to investigate the matter. We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the client subsequently exercises his/her right to refer such concerns cancel then the client agrees to pay the agent reasonable costs of £480 inc VAT for providing services to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Our aim is to act honestly, fairly and professionally and in the interests of customers at all times and keep any complainant (i.e. you or any other parties acting on your behalf) regularly informed about the investigation and give you a final response no later than 8 weeks. If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint client under this contract up to the Financial Ombudsman point of cancellation. Scale of Landlord Charges Start of Tenancy All prices includeVAT Tenant’s Administration Fee Mandatory on all service packages £360.00 Deposit Replacement Policy Optional 8 weeks deposit protection FREE Deposit Registration Optional 5 weeks cash deposit registered with My Deposits £45.00 Inventory with Schedule of Conditions From £115.00 Tenant’s Check Out Report Mandatory (Full Management Service Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiationOnly) From £60.00 Energy Performance Certificate If applicable, if the matter cannot legal requirement £99.00 Gas Safety Certificate If applicable, legal requirement £85.00 Rent & Legal Cover (12-month policy) Cost can be resolved directly with us spread across 12 months (usually with 6 months from the date £16.60 per month) £180.00 Mid & End of receipt Tenancy Additional Property Inspection Report First 2 reports PA included within Full Management Service £75.00 Tenancy Renewal Full Management Service Only £99.00 Tenancy Renewal & Re-referencing Full Management Service Only £150.00 Tenancy Renewal Let Only & Rent Collection Service Only £250.00 Tenancy Renewal & Re-referencing Let Only & Rent Collection Service Only £350.00 Legal Notice Service Including proof of postage (Full Management Service Only) £35.00 Court Attendance If required by Agent (Fully Management Service Only) £150.00 3RD Party Appointment Management Attending appointments on behalf of the concernlandlord (Per Hour) we will seek the assistance £25.00 Duplicate Statements / Documents £10.00 End of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree Tenancy Deposit Management Percentage of awarded amount (Full Management Service Only) 12% Additional / Optional Legionnaires Risk Assessment £99.00 Smoke Alarm Supply, fit & test (Not mains wired) £35.00 Smoke Alarm Test Video Evidence £20.00 CO2 Monitor Supply, fit & test £35.00 Gas Safety Certificate Let Only & Rent Collection Service Only £110.00 GSC & Boiler Service £180.00 GSC, Boiler Service & CO2 Monitor £195.00 Fixed Wire Electrical Safety Test Up to try and resolve the matter. The FOS Consumer Helpline is 3 bed dwelling From £180.00 Portable Appliance Test (XXX test) Up to 10 appliances £60.00 Fixed Wire Electrical Safety & XXX Test £210.00 Professional Photography Up to 10 images £150.00 Sales Residential Sale Based on 0800 023 4567 final sold price (free for people phoning from a "fixed line" (for example, a landline at homeMarketed by Dormee) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx Financial Services Compensation Scheme (FSCS)0.9%