Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures. For customers in New South Wales and South Australia:
Reviewing your bill. 11.1 Please review your bills carefully. If you believe there are any issues with a bill, such as an incorrect Feed-in Tariff, please let us know as soon as you can. Alternatively, if you’d like us to review your bill, just ask – again, be sure to do so as soon as you can. We’ll let you know the result in accordance with our standard complaints and dispute resolution procedures (see clause 16 for more details). While your bill is being reviewed, you’ll still need to pay any amount we ask you to (in accordance with the Regulatory Requirements) by the due date of the bill. You must also pay any future bills by the due date of those bills.
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask for a review of your bill in accordance with CPE's standard complaints and dispute resolution procedures referred to in clause 5.5.
Reviewing your bill. If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard practices applicable at that time. If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid. If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of: • the portion of the bill that you do not dispute; or • an amount equal to the average of your bills in the last 12 months.
Reviewing your bill. 25.1 If you disagree with the amount you have been charged, you can ask us to review your bill. The review will be undertaken in accordance with the requirements of the Retail licence.
Reviewing your bill. If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures. If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid. If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
Reviewing your bill
