Common use of Response Time Clause in Contracts

Response Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. Please note that Service Provider’s ability to comply with this Section 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in English, if Customer sends a service/support-related inquiry or request in a language other than English, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English languages

Response Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. Please note that Service Provider’s ability to comply with this Section 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in EnglishEnglish or in Italian, if Customer sends a service/support-related inquiry or request in a language other than EnglishEnglish or Italian, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English languages.

Response Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. Please note that Service Provider’s ability to comply with this Section 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in EnglishEnglish or in Italian, if Customer sends a service/support-related inquiry or request in a language other than EnglishEnglish or Italian, the appropriate Response Time above shall not be applicable unless Customer has made specific specific arrangements with Service Provider for support in non-English languages.

Response Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. .Please note that Service Provider’s ability to comply with this Section 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in English, if Customer sends a service/support-related inquiry or request in a language other than English, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English languages.

Response Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. .Please note that Service Provider’s ability to comply with this Section 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in Spanish or English, if Customer sends a service/support-related inquiry or request in a language other than EnglishEnglish or Spanish, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English other languages.

Response Time. Service Provider will respond to Customer’s service/support-support- related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. Please note that Service Provider’s ability to comply with this Section 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in EnglishEnglish or Spanish, if Customer sends a service/support-related inquiry or request in a language other than EnglishEnglish or Spanish, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English other languages.

Response Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. .Please note that Service Provider’s ability to comply with this Section 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in EnglishEnglish or German, if Customer sends a service/support-related inquiry or request in a language other than EnglishEnglish or German, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English other languages.