Response Time. The vendor shall list a telephone number that is answered by a dispatcher from the hours of 8am to 5pm EST, Monday through Friday. If available, the vendor will provide a 24 hour service telephone number so a service call can be placed. Response time by the vendor after receipt of a request from the County, shall be no later than the next business day. No vendor shall perform any work without receipt of a confirming purchase order number.
Appears in 5 contracts
Samples: Service and Maintenance Agreement, Service and Maintenance Agreement, Service and Maintenance Agreement
Response Time. The vendor shall list a telephone number that is answered by a dispatcher from the hours of 8am to 5pm EST, Monday through Friday. If available, the vendor will provide a 24 hour service telephone number so a service call can be placed. Response time by the vendor after receipt of a request from the County, shall be no later than the next business day. No vendor shall perform any work without receipt of a confirming purchase order number.
Appears in 5 contracts
Samples: Service and Maintenance Agreement, Service and Maintenance Agreement, Service and Maintenance Agreement
Response Time. The vendor shall list a telephone number that is answered by a dispatcher from the hours of 8am to 5pm EST, Monday through Friday. If available, the The vendor will shall provide a 24 hour service telephone number so a service call can be placed. Response time by the vendor after receipt of a request from the County, shall be no later than the next business day. No vendor shall perform any work without receipt of a confirming purchase order number.
Appears in 1 contract
Samples: Service and Maintenance Agreement