Reserve Equipment. The CONTRACTOR shall have available to it, at all times, 4 reserve Collection equipment which can be put into service and operation within one (1) hour of 5 any breakdown. Such reserve equipment shall correspond in size and capacity to the equipment 6 used by the CONTRACTOR to perform the contractual duties.
Reserve Equipment. Contractor shall have available to it, at all times, reserve Collection equipment which can be put into service and operation within one (1) hour of any breakdown. Such reserve equipment must correspond in size and capacity to the equipment used by the Contractor to perform the contractual duties.
Reserve Equipment. CONTRACTOR shall have available to it, at all times, reserve 13 collection and RSS Service equipment which can be put into service and 14 operation within one (1) hour of any breakdown. Such reserve equipment shall 15 correspond in size and capacity to the equipment used by CONTRACTOR to 16 perform services pursuant to this Agreement. CONTRACTOR shall provide the 17 City Representative with the replacement vehicle information including: the 18 CONTRACTOR-assigned identification number, DMV license number, tare 19 weight of each vehicle as determined by weighing at a public scale, the age of 20 the chassis and body, type of fuel used, the type and capacity of each vehicle, 21 the number of vehicles by type, the date of acquisition, the decibel rating and the 22 maintenance and rebuild status.
Reserve Equipment. CONTRACTOR shall have available to it, at 1940 all times, reserve collection equipment which can be put into service and operation within 1941 one (1) hour of any breakdown. Such reserve equipment shall correspond in size and 1942 capacity to the equipment used by CONTRACTOR to perform the contractual duties. 1943 ARTICLE 13. Customer Service Program 1944 13.01 Customer Service Program. CONTRACTOR shall develop, implement, and 1945 maintain a Customer Service Program to ensure that all services provided under this 1946 Agreement are provided at high quality and in accordance with CONTRACTOR’S Customer 1947 Service Program Plan attached as Exhibit 11 of this Agreement. 1948 13.01.1 CONTRACTOR’S Customer Service Plan may be revised from time 1949 to time, at CONTRACTOR’S discretion, provided that any amendments to the Plan shall be 1950 approved by the Town Representative. Approval of any amendments by Town 1951 Representative shall not be unreasonably withheld. 1952 13.02 CONTRACTOR’S Office. CONTRACTOR shall maintain an office in Sonoma 1953 County that provides walk-in and telephone access using a local number to Service 1954 Recipients, residents and businesses of the Town and is staffed by trained and experienced 1955 Customer Service Representatives (CSRs). 1956 13.02.1 Such office shall be equipped with sufficient telephones and the 1957 number of incoming phone lines that all Collection Service related calls received during 1958 normal business hours are answered within five (5) rings. 1959 13.02.2 Such office shall have responsible persons in charge during 1960 collection hours and shall be open during normal business hours, 8:00 a.m. to 5:00 p.m. on 1961 regularly scheduled Work Days (Monday through Friday) and when SFD holiday service is 1962 scheduled to be provided on Saturdays. 1963 13.02.3 CONTRACTOR shall provide either a telephone answering service, 1964 mechanical voicemail device, or email to receive Service Recipient inquiries during those 1965 times when the office is closed. Inquiries, calls and voicemail received after normal 1966 business hours shall be addressed the next Work Day morning. 1967 13.02.4 CONTRACTOR shall also provide a physical location within Sonoma 1968 County that Service Recipients may pay bills, obtain service information, and/or change, 1969 start, or stop Collection Services. Such location shall be assessable to Service Recipients 1970 during normal Work Days. 1971 13.03 Emergency Contact. CONTRACTOR shall provi...
Reserve Equipment. CONTRACTOR shall have available to it, at all times, reserve collection equipment which can be put into service and operation within one (1) hour of any breakdown. Such reserve equipment shall correspond in size and capacity to the equipment used by CONTRACTOR to perform services pursuant to this Agreement. CONTRACTOR shall provide the City Representative with the replacement vehicle information including: the CONTRACTOR-assigned identification number, DMV license number, tare weight of each vehicle as determined by weighing at a public scale, the age of the chassis and body, type of fuel used, the type and capacity of each vehicle, the number of vehicles by type, the date of acquisition, the decibel rating and the maintenance and rebuild status.
Reserve Equipment. FRANCHISEE must have access to replacement Collection equipment for Commercial Service within twenty-four (24) hours of any breakdown.
Reserve Equipment. The LICENSEE shall have available to it, at all times, reserve Collection equipment which can be put into service and operation within one (1) hour of any breakdown. Such reserve equipment shall correspond in size and capacity to the equipment used by the LICENSEE to perform the contractual duties.
Reserve Equipment. The CONTRACTOR shall have available to it, at all 959 times, reserve Collection equipment which can be put into service and operation within one (1) 960 hour of any breakdown. CONTRACTOR may use reserve vehicles for Cart collection services 961 not meeting the clean air standards set forth above, in situations where repair of a clean air Cart 962 collection vehicle is required. CONTRACTOR shall provide e-mail and telephonic notice to the 963 CITY Representative at the beginning of any service day where CONTRACTOR will be using a 964 reserve vehicle. In the event that use of a non-clean air Cart collection reserve vehicle is 965 required during the course of a working day, CONTRACTOR shall provide telephonic and e-mail 966 notice to the CITY representative within one (1) hour of the regular Cart collection vehicle 967 becoming inoperable. In the event that a non-clean air Cart collection reserve vehicle is used 968 on more that twenty (20) service days during any Agreement Year, CONTRACTOR shall 969 provide a written report to CITY discussing its maintenance program for clean air Cart collection 970 vehicles, identifying maintenance and performance problems encountered with these vehicles, 971 and proposing measures to assure continued reliability of these vehicles. In the event that a 972 non-clean air Cart collection reserve vehicle is used on more that twenty (20) service days 973 during any Agreement Year, or is in violation of any other requirement of this Section 9.01.3, 974 CONTRACTOR will be subject to imposition of liquidated damages at the City’s sole and 975 absolute discretion. 976 9.01.4 Bulky Waste. Vehicles used for Collection of Bulky Waste shall not use 977 compactor mechanisms or mechanical handling equipment that may damage reusable goods or 978 release Freon or other gases from pressurized appliances. 979 9.01.5 Vehicle Standards. Any vehicle utilized for the provision of Collection 980 Services Material shall comply with the following standards:
Reserve Equipment. The Contractor shall have available to it, at all times, reserve collection equipment which can be put into service and operation in the event the disabled vehicle cannot return to service that day. Such reserve equipment shall correspond in size and capacity to the equipment used by the Contractor to perform the contractual duties.
Reserve Equipment. CONTRACTOR shall have available to it, at all 31 times, reserve collection and Residential Street Sweeping Service equipment which can 32 be put into service and operation within one (1) hour of any breakdown. Such reserve 33 equipment shall correspond in size and capacity to the equipment used by 34 CONTRACTOR to perform CONTRACTOR’s duties under this Agreement.
