Required Service Levels Sample Clauses

Required Service Levels. Contractor shall meet the following service levels for the term of the Contract. Performance Metric Description Minimum Percentage Target Calculation Financial Consequences for Non- Performance Measured Enterprise- wide per quarter based on minimum performance target (not occurrence) Vehicle Available at Time of Reservation Measures Contractor’s ability to provide the Class requested by the Renter (or a greater Class offered at no additional charge) at the time of reservation 98% Number of Renter reservations to which the requested Class was available / Total number of Renter reservations $500 Vehicle Available at Time of Pickup Measures Contractor’s ability to provide the reserved Class or a free Class upgrade at time of pickup 98% Number of Renter pickups at which the requested Class was available / Total number of Renter pickups $500 Invoice Accuracy Measures Contractor’s ability to ensure that invoices are correct and accurately reflect the charges incurred by the Renter 98% Number of correct and accurate Renter invoices / Total number of Renter invoices $500 Roadside Assistance Support Measures Contractor’s responsiveness and ability to provide roadside assistance support to Renters in accordance with the Contract requirements 95% Number of instances in which roadside assistance was provided within 2 hours of Renter notification / Total number of Renter notifications for roadside assistance $1000 State-Dedicated Web Portal Uptime Measures the availability of Contractor’s State- dedicated web portal to accept Renter’s reservations and access any Renter information available through the web portal 98% Uptime Hours in which the web portal was fully accessible to Renters / Total hours of web portal operation $500 Renter’s Information Security Measures Contractor’s ability to securely manage Renter’s and Eligible User’s information and ensure that it is not compromised 100% Notification of adverse incidents $1000 Report Submission Measures Contractor’s compliance with required report deadlines 98% Date of report submission $500 Customer Survey Results Measures customers’ overall satisfaction with Contractor’s performance 90% or higher Number of Renters satisfied with Contractor’s services / Total number of surveys answered $500 This space intentionally left blank. Exhibit 7 State of Florida Preferred Pricing Affidavit REGARDING THE CONTRACT BETWEEN (THE “CONTRACTOR”) AND THE FLORIDA DEPARTMENT OF MANAGEMENT SERVICES CONTRACT NO.: DATED (THE “CONTRACT”) Pur...
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Required Service Levels. For all Supplied Products to be delivered on a date on or after January 12, 1998 and continuing thereafter until midnight of the last day of the Term, Supplier shall use its best efforts to provide the same level of service and quality of products that it has provided to Herbalife and Herbalife's Affiliates, taken as a whole, under the Dynamic Initial Agreement (the "INITIAL SERVICE LEVEL"). However, in the event of a Change in Control (as defined in Section 13(d) below) of Supplier and this Agreement has not been terminated by Herbalife, Supplier shall for each Supplied Product meet an industry standards service level (the "SUBSEQUENT SERVICE LEVEL"), calculated in reference to the ratio of the number of cases of Supplied Products delivered which meet the Quality Standards to the number of cases ordered, based on Herbalife's and Herbalife's Affiliates, taken as a whole, eight (8) week ordering volume; provided however, that the determination of any Subsequent Service Level shall take into account, and give Supplier a credit for, the extent to which Supplier shall have timely satisfied any modification to any shipping schedule which accelerates a delivery date or substitutes Supplied Products to be delivered, which modification shall have been made by Herbalife or any Affiliate less than eight (8) weeks prior to the scheduled shipping date. If Supplier fails to meet the Initial Service Level or the Subsequent Service Level (on a rolling average) for any Supplied Product for any sixteen (16) week period and, after receipt of notice of such failure, also fails to meet the Initial Service Level or Subsequent Service Level (on a rolling average) for any Supplied Product for the eight (8) week period subsequent to receipt of the notice, Supplier shall be deemed to be in breach of this Agreement, and Herbalife may, without prejudice to any other remedy available to Herbalife hereunder, terminate this Agreement under Section 13(b), or alternatively terminate this Agreement only with respect to such Supplied Product and Herbalife or the Affiliate concerned shall be able to enter into agreements with third party suppliers with respect to all such Supplied Products as may no longer be covered by this Agreement.
Sample 1
Required Service Levels. For all Supplied Products to be delivered on a date on or after January 12, 1998 and continuing thereafter until midnight of the last day of the Term, Supplier shall use its best efforts to provide the same level of service and quality of products that it has provided to Herbalife and Herbalife's Affiliates, taken as a whole, under the Omni Initial Agreement (the "INITIAL SERVICE LEVEL"). However, in the event of a Change in Control (as defined in Section 13(d) below) of Supplier and this Agreement has not been terminated by Herbalife, Supplier shall for each Supplied Product, meet an industry standards service level (the "SUBSEQUENT SERVICE LEVEL"), calculated in reference to the ratio of the number of cases of Supplied Products delivered which meet the Quality Standards to the number of cases ordered, based on Herbalife's and Herbalife's Affiliates, taken as a whole, eight (8) week ordering volume; provided however, that the
Sample 1

Related to Required Service Levels

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Performance Standard Contractor shall perform all work hereunder in a manner consistent with the level of competency and standard of care normally observed by a person practicing in Contractor's profession. County has relied upon the professional ability and training of Contractor as a material inducement to enter into this Agreement. Contractor hereby agrees to provide all services under this Agreement in accordance with generally accepted professional practices and standards of care, as well as the requirements of applicable federal, state and local laws, it being understood that acceptance of Contractor’s work by County shall not operate as a waiver or release. If County determines that any of Contractor's work is not in accordance with such level of competency and standard of care, County, in its sole discretion, shall have the right to do any or all of the following: (a) require Contractor to meet with County to review the quality of the work and resolve matters of concern; (b) require Contractor to repeat the work at no additional charge until it is satisfactory; (c) terminate this Agreement pursuant to the provisions of Article 4; or (d) pursue any and all other remedies at law or in equity.

  • Service Providing Methodology 1.3.1 Party A and Party B agree that during the term of this Agreement, where necessary, Party B may enter into further service agreements with Party A or any other party designated by Party A, which shall provide the specific contents, manner, personnel, and fees for the specific services.

  • Service Requirement Except as otherwise provided in Section 6(e) of the Plan or Section 2 of this Agreement, this Option may be exercised only while you continue to provide Service to the Company or any Affiliate, and only if you have continuously provided such Service since the Grant Date of this Option.

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