Requested by Customer. High Speed Internet: Residential 100 Mbps downstream and 100 Mbps upstream Residential 1 Gbps downstream and 1 Gbps upstream Business 100 Mbps downstream and 100 Mbps upstream Business 250 Mbps downstream and 250 Mbps upstream Business 500 Mbps downstream and 500 Mbps upstream Business 1 Gbps downstream and 1 Gbps upstream Other: VoIP Phone: Residential Additional Phone Line Equipment provided by Company: Indoor ONT Wireless Router BROADBAND SERVICE ORDER AND AGREEMENT SIGNATURE PAGE BY EXECUTING BELOW CUSTOMER UNDERSTANDS AND AGREES WITH ALL TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. FURTHER, CUSTOMER UNDERSTANDS THE SERVICES REQUIRE ACTIVE ELECTRIC SERVICE AT CUSTOMER’S LOCATION AND IF AN ELECTRICAL SERVICE OUTAGE OCCURS, THE SERVICES, INCLUDING ALL VOICE SERVICES, IF ELECTED, MAY NOT FUNCTION. DATE: ACCOUNT NUMBER: CUSTOMER SIGNATURE: PRINT NAME: INSTALLER SIGNATURE: PRINT NAME: THIS IS AN IMPORTANT CONTRACT DOCUMENT. PLEASE RETAIN THIS AND ALL ACCOMPANYING DOCUMENTS AND STORE THEM WITH OTHER IMPORTANT PAPERS. BROADBAND SERVICE AGREEMENT ADDENDUM
Requested by Customer. During the term of this Agreement, Customer may request that Contractor provide new or additional services under this Agreement or make certain changes in the Services provided under this Agreement, including, without limitation, (i) the addition of new or different functionality to the NPAC/SMS, (ii) a modification, reduction or expansion of existing functionality of the NPAC/SMS, (iii) the offering of additional support, training, consulting services or any other addition to or modification or expansion of the Services or alteration of the Specifications, or (iv) an increase or decrease in any new or additional services or changes previously requested pursuant to this Article 13 (collectively (including changes, modifications and reductions) “Additional Services”). Customer shall initiate its request for Additional Services by delivering a proposal to Contractor detailing the Additional Services being requested and any requirements to be met. Contractor may request further information or clarification, if needed by Contractor to formulate a response, and within three (3) weeks (or such longer or shorter period agreed to by the Parties) after Contractor’s receipt of Customer’s request (or, if later, Contractor’s receipt of any information or clarification requested by it), Contractor shall respond with a proposed Statement of Work, which shall be prepared and finalized in accordance with the requirements of this Article 13. Contractor shall not accept any such requests from or enter into Statements of Work with Users without Customer’s written approval. All requests for User Enhancements by any User must be made through Customer in the form of a request for Additional Services pursuant to Article 13 - Additional Services, and the requesting User shall be responsible for any charges or fees for such User Enhancement as provided in the related Statement of Work. Customer will not object to the incorporation of User Enhancements. Furthermore, all User requests for Additional Services will be forwarded by Customer to Contractor under the provisions set forth herein. As part of its response to any request from Customer for Additional Services that Customer states are intended to benefit more than one User, Contractor shall state (1) the price if paid by Users by a specified date and (2) the price if paid by Users over the remaining term of this Agreement. Customer may elect the pricing option it prefers. Customer’s election of either option shall not preclude ...
Requested by Customer. High Speed Internet: 100 Mbps downstream and 100 Mbps upstream 200 Mbps downstream and 100 Mbps upstream 1 Gbps downstream and 1 Gbps upstream Other: _____________________________________________________ VoIP Phone: VOIP Service Backup Battery Equipment provided by Company: Calix Gigaspire BROADBAND SERVICE ORDER AND AGREEMENT BY EXECUTING BELOW CUSTOMER UNDERSTANDS AND AGREES WITH ALL TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. FURTHER, CUSTOMER UNDERSTANDS THE SERVICES REQUIRE ACTIVE ELECTRIC SERVICE AT CUSTOMER’S LOCATION AND IF AN ELECTRICAL SERVICE OUTAGE OCCURS, THE SERVICES, INCLUDING ALL VOICE SERVICES, IF ELECTED, MAY NOT FUNCTION. DATE: ACCOUNT NUMBER: CUSTOMER SIGNATURE: __________ PRINT NAME: _____ INSTALLER SIGNATURE: __________ PRINT NAME:
Requested by Customer. In the event the Customer requests a delay in the completion of the Implementation Services based on reasons out of the control of the Customer, the recurring fees as outlined in Exhibit B will be rescheduled in accordance to a mutually agreed project plan. Such requested delay may result in rescheduling portions or all of the remaining Implementation Services to the next available time frame as evaluated by OPEN SKIES, unless mutually agreed in writing otherwise. In the event the Customer requests a delay in the completion of the Implementation Services based on reasons within the control of Customer, the recurring fees as outlined in Exhibit B will remain effective. Such requested delay may result in rescheduling portions or all of the remaining Implementation Services to the next available time frame as evaluated by OPEN SKIES, unless mutually agreed in writing otherwise. OPEN SKIES reserves the right to apply additional installation fees as are necessary when rescheduling the Implementation Services due to Customer request if adequate notice is not provided OPEN SKIES. All fees as described in the Agreement and Exhibit B are to be applied based on the scheduled Target Dates. [Illegible] [Illegible] GOL - 1-8-2001 -------------- -------------- Customer OPEN SKIES Initials Initials EXHIBIT C OPEN SKIES CONTACTS
