- Request for Accessibility Assistance Sample Clauses

- Request for Accessibility Assistance. Accessibility assistance may be requested at ports, travel agencies or via email to xxxxxxx@xxx.xx on ticket booking or purchase. With the aim of arranging proper assistance and personalised information on the types of accessibility assistance services available on each vessel, as well as adapting the said services to the applicant’s requirements, any passengers with disabilities and/or reduced mobility are encouraged to promptly notify of their needs, at least 48 hours prior to boarding. Each passenger shall receive a confirmation by FRS acknowledging successful receipt of the notice on the assistance needs. When no request for assistance is made, FRS shall make their best efforts to provide proper assistance for passengers with disabilities and/or reduced mobility to board, xxxxxxx and travel in the ship for which the ticket has been purchased, or in any other ship which best meets the passenger’s special needs. In order to successfully process the assistance request, FRS must have been informed of the passenger’s needs. On ticket sale or booking, any passenger with special accessibility or assistance requirements must choose one of the following options: • Passenger travelling on their own wheelchair and occupying a place designated therefor. • Passenger travelling on a folding wheelchair and occupying a regular seat. • Passenger with impaired hearing or vision, with or without support dog. • Passenger with reduced mobility. In case any such passenger is assigned a regular seat, the wheelchair should be folding to enhance carriage thereof. If any passenger does not leave their wheelchair throughout the journey, there are areas provided with anti-slip flooring, anchoring and seatbelts to ensure a safe journey. In case a transit wheelchair is required for transfers at the port and/or access the ship, it must be requested on ticket booking or purchase. In case there are simultaneous passengers with special requirements, FRS undertakes to arrange the proper assistance to promptly meet the needs notified.
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