Reporting Service Levels Sample Clauses

Reporting Service Levels. 3.3.1 Once the measurement tools and the reporting process have been determined, the RSLs shall be measured and reported on an ongoing basis.
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Reporting Service Levels. The following table of RSLs is illustrative of those that will be adopted in each Country. The intention is to adopt a limited number of meaningful RSLs to reflect key aspects of each Process. The parties recognise that the illustrative RSLs set out below will need to be amended by agreement before the Process Take On Date for each Process to reflect the greater understanding of each Process that will be developed during the Validation Exercise (and on an ongoing basis through the life of the Agreement as the Service Delivery Model is enhanced). The parties agree that the RSLs should wherever practicable and appropriate be based on (i) information that is currently reported on at the Process Take On Date; or (ii)
Sample 1Sample 2
Reporting Service Levels. The following table of RSLs is illustrative of those that will be adopted in each Country. The intention is to adopt a limited number of meaningful RSLs to reflect key aspects of each Process. The parties recognise that the illustrative RSLs set out below will need to be amended by agreement before the Process Take On Date for each Process to reflect the greater understanding of each Process that will be developed during the Validation Exercise (and on an ongoing basis through the life of the Agreement as the Service Delivery Model is enhanced). The parties agree that the RSLs should wherever practicable and appropriate be based on (i) information that is currently reported on at the Process Take On Date; or (ii) information which can b generated from the normal operation of the Service Delivery ---------- * Confidential treatment is requested for redacted portion. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.
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Reporting Service Levels. Service Provider’s reporting to Customer Staffing executives will include the items listed below. Service Provider will make other reporting capabilities available. When the Parties migrate through Change Control Management to a new staffing management system provided by Customer, the Parties will redefine reporting based upon the capabilities of such new system. Metric Definition Target [***]* Schedule B-1 Recruiting 6-23-04 3 Proprietary and Confidential Bank of America / Exult [***]*
Sample 1
Reporting Service Levels. The following table of RSLs is illustrative of those that will be adopted in each Country. The intention is to adopt a limited number of meaningful RSLs to reflect key aspects of each Process. The parties recognise that the illustrative RSLs set out below will need to be amended by agreement before the Process Take On Date for each Process to reflect the greater understanding of each Process that will be developed during the Validation Exercise (and on an ongoing basis through the life of the Agreement as the Service Delivery Model is enhanced). The parties agree that the RSLs should wherever practicable and appropriate be based on (i) information that is currently reported on at the Process Take On Date; or (ii) information which can b generated from the normal operation of the Service Delivery Model and Systems without the need for extra development or modification to the Systems or Service Delivery Model. Any proposals for additional RSLs beyond the numerical limits set out above or for RSLs which do not fit into the category set out in the ---------------------- * Confidential treatment is requested for redacted portion. Confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.
Sample 1
Reporting Service Levels. Type Measurement Penalty Weekly Status Report Delivered at not less than seven calendar day intervals 5% of monthly invoice Monthly Status Report Delivered at monthly intervals and not less than two business days before scheduled review meeting 5% of monthly invoice Quarterly Status Report Delivered at quarterly intervals and not less than five business days before scheduled review meeting 5% of monthly invoice User Support and Problem Correction The following procedures will be used to respond to problems that are received by the help desk. A problem is defined as an unplanned system event which adversely affects application processing or application deliverables. Measurement period for User Support and Problem Correction SLA is a calendar month. For example, if an SLA is not met during the month of April, one penalty deduction (as outlined in the SLA associated with that particular service) will be applied to the invoice for the month of April, and if it is not met for the month of May, an additional penalty deduction will be applied to the invoice for the month of May.
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Related to Reporting Service Levels

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

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