Common use of Report Structure Clause in Contracts

Report Structure. Individual CLEC, CLECs in the aggregate, by ILEC (if analog applies), and ILEC Affiliates Reported By: By service group type excluding services with flexible due dates. Geographic Level: Region (SBC/California), Statewide (Verizon) Measurable Standard: SBC/California Parity for Resale is Retail Resale: Specials Parity for UNE measured for the following UNEs: 2w digital loop(ISDN capable) UNE subloop 2w digital loop(xDSL capable) Conditioned Non-Conditioned UNE subloop 2w digital loop(IDSL capable) UNE subloop High Bandwidth line sharing Conditioned Non-Conditioned 4w digital loop (DS1) UNE Loop – DS3 UNE loop – OC level Dark Fiber UNE Port– Specials Enhanced Extended Links (New and Conversion) VG DS1 DS3 and above UNE Dedicated Transport DS1 DS3 OC level UNE Platform Special port and basic loop ISDN BRI port and loop ISDN PRI port and loop Interconnection Trunks SBC/California Retail Specials ISDN(BRI) Benchmark: 95% within the Standard Interval Conditioned Non-Conditioned ISDN (BRI) High Bandwidth line sharing provided to ASI Conditioned Non-Conditioned DS1 DS3 OC level service Diagnostic Retail Specials VGPL service DS1 service DS3 service DS1 DS3 OC level service Voice Grade Specials FW/NFW ISDN BRI FW/NFW ISDN PRI FW/NFW ILEC Dedicated Trunks Verizon Resale Specials Line Sharing Non-Conditioned Non-Dispatched Retail Specials Retail Linesharing Non-Conditioned Non- Dispatched Exclusions: Customer requested due dates other than the interval offered. (SBC/California only) Customer requested due dates beyond interval offered. (Verizon only) Orders delayed for customer reasons. For UNE loop services, feature-only orders are excluded from retail analog.(SBC/California only) Projects. (SBC/California only) Record only and ILEC official orders. Services for which due date is negotiated Orders where acceptance testing is delayed as a result of CLEC action or inaction. (SBC/California only) Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. Business Rules: Results for UNE Subloops and Dark Fiber will be tracked diagnostically. (SBC/California only) The Completion Date is the date on which the service has passed acceptance testing, where applicable. To the extent that Pacific is required to obtain affirmative acceptance of the loop from the CLEC before closing an order, the order will not be deemed to have successfully passed an acceptance test until the CLEC affirmatively accepts the loop. (SBC/California only) Projects are defined as:(SBC/California only) Resale POTS (including PBX, CENTREX and ISDN-BRI) greater than 20 lines. Resale Specials (PBX-DID, VGPL, DDS, DS1, DS3, ISDN-PRI) greater than 6 lines UNE Loops: Special Loops (VGPL, DS1 and above) greater than 6 loops Basic, xDSL and ISDN Loops greater than 20 loops Interconnection Trunks greater than 288 trunks Notes: For SBC/California, no retail analog exists for IDSL capable loops. The retail comparison will be made with ISDN service which has similar characteristics. The analog for Line Sharing will be line sharing as provided by the Verizon affiliate or separate division (following reintegration), as applicable. Excluded data will be made available upon request through the raw data/excluded data process. (For SBC/California, excluded data include orders that do not have a standard interval, projects and orders delayed for customer reasons.)

Report Structure. Individual CLEC, CLECs in the aggregate, by ILEC (if analog applies), and by ILEC Affiliates Reported By: By service group type excluding services with flexible due dates. Geographic Level: Region (SBC/California), Statewide (Verizon) Measurable Standard: SBC/California Parity for Resale is Retail Resale: Residential POTS Business POTS Specials Parity for UNE measured for the following UNEs: 2/4w (8db and 5.5 db) analog loop UNE Subloop 2w digital loop(ISDN capable) UNE subloop Subloop 2w digital loop(xDSL capable) Conditioned Non-Conditioned UNE subloop Subloop 2w digital loop(IDSL loop (IDSL capable) UNE subloop Subloop High Bandwidth line sharing Conditioned Non-Conditioned UNE 4w digital loop (DS1) UNE Loop Subloop UNE loop – DS3 UNE loop – OC level Dark Fiber UNE Port–Mass Market UNE Port– Specials UNE Dedicated Transport DS1 DS3 OC Level Dark Fiber Enhanced Extended Links (New and Conversion) VG DS1 DS3 and above UNE Dedicated Transport DS1 DS3 OC level UNE Platform (PB only) Basic port and loop Special port and basic loop ISDN BRI port and loop ISDN PRI port and loop Interconnection Trunks SBC/California Retail Residential POTS Business POTS Specials POTS - Business (fielded) ISDN(BRI) Benchmark: 95% within the Standard Interval Conditioned Non-Conditioned ISDN (BRIaverage of 14 calendar days ISDN(BRI) High Bandwidth line sharing UNE provided to ASI Conditioned NonDS1 DS3 OC level service POTS - Business (non-Conditioned fielded) Specials DS1 DS3 OC level service Diagnostic Retail Specials VGPL service DS1 service DS3 service DS1 DS3 OC level service Business POTS FW/NFW Retail Voice Grade Specials FW/NFW ISDN BRI FW/NFW ISDN PRI FW/NFW ILEC Dedicated Trunks Measurable Standard: Verizon Resale POTS- Residence Resale POTS-Business Resale Specials UNE loop Non-designed UNE loop Designed DS0 DS1 DS3 and above UNE loop xDSL capable UNE loop IDSL capable UNE Port UNE Transport DS0 DS1 DS3 and above UNE Platform – POTS UNE Platform - Specials Interconnection Trunks Line Sharing - Conditioned Line Sharing - Non-Conditioned LNP EEL (New and Conversions) DS0 DS1 DS3 and above Subloop Dark Fiber Retail Retail POTS - Residence Retail POTS - Business Retail Specials B1 Dispatched Non Designed DS0 DS1 DS3 and above Retail ISDN BRI Retail ISDN BRI Retail POTS Business Non-Dispatched dispatched and Retail Specials Non-dispatched DS0 DS1 DS3 and above Retail POTS Retail Specials ILEC Dedicated Trunks Retail Linesharing - Conditioned Retail Linesharing - Non - Conditioned Retail POTS - Total Bus & Res, Non-Conditioned Non- Dispatched Exclusions: Customer requested due dates other than the interval offered. Disp DS0 DS1 DS3 and above (SBC/California onlyDiagnostic) Customer requested due dates beyond interval offered. (Verizon only) Orders delayed for customer reasons. For UNE loop services, feature-only orders are excluded from retail analog.(SBC/California only) Projects. (SBC/California only) Record only and ILEC official orders. Services for which due date is negotiated Orders where acceptance testing is delayed as a result of CLEC action or inaction. (SBC/California only) Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. Business Rules: Results for UNE Subloops and Dark Fiber will be tracked diagnostically. (SBC/California only) The Completion Date is the date on which the service has passed acceptance testing, where applicable. To the extent that Pacific is required to obtain affirmative acceptance of the loop from the CLEC before closing an order, the order will not be deemed to have successfully passed an acceptance test until the CLEC affirmatively accepts the loop. (SBC/California only) Projects are defined as:(SBC/California only) Resale POTS (including PBX, CENTREX and ISDN-BRI) greater than 20 lines. Resale Specials (PBX-DID, VGPL, DDS, DS1, DS3, ISDN-PRI) greater than 6 lines UNE Loops: Special Loops (VGPL, DS1 and above) greater than 6 loops Basic, xDSL and ISDN Loops greater than 20 loops Interconnection Trunks greater than 288 trunks Notes: For SBC/California, no retail analog exists for IDSL capable loops. The retail comparison will be made with ISDN service which has similar characteristics. The analog for Line Sharing will be line sharing as provided by the Verizon affiliate or separate division (following reintegrationDiagnostic), as applicable. Excluded data will be made available upon request through the raw data/excluded data process. (For SBC/California, excluded data include orders that do not have a standard interval, projects and orders delayed for customer reasons.)

Report Structure. Individual CLEC, CLECs in the aggregate, by ILEC (if analog applies), and by ILEC Affiliates Reported By: By service group type excluding services with flexible due dates. and Field Work/No Field Work as appropriate Geographic Level: Region (SBC/California), Statewide (Verizon) Measurable Standard: SBC/California Parity for Resale is Retail Resale: Residential POTS Business POTS Specials Parity for UNE measured for the following UNEs: 2/4w (8db and 5.5 db) analog loop 2w digital loop(ISDN capable) UNE subloop 2w digital loop(xDSL capable) Conditioned Non-Conditioned UNE subloop 2w digital loop(IDSL capable) UNE subloop High Bandwidth line sharing Conditioned Non-Conditioned UNE 4w digital loop (DS1) UNE Loop loop – DS3 UNE loop – OC level Dark Fiber UNE Port– Specials Enhanced Extended Links (New and Conversion) VG DS1 DS3 and above UNE Dedicated Transport DS1 DS3 OC level Enhanced Extended Links VG - New DS1 New DS3and above – New UNE Platform Basic port and loop Special port and basic loop ISDN BRI port and loop ISDN PRI port and loop Interconnection Trunks SBC/California Retail Resale: Residential POTS Business POTS Specials POTS - Business (fielded) ISDN(BRI) Benchmark: 955% within the Standard Interval Conditioned Non-Conditioned ISDN (BRI) High Bandwidth line sharing UNE provided to ASI Conditioned Non-Conditioned DS1 DS3 OC level service Diagnostic Retail Specials VGPL service DS1 service DS3 service DS1 DS3 OC level service VGPL new orders DS1 new orders DS3 new orders Business POTS FW Voice Grade Specials FW/NFW ISDN BRI FW/NFW ISDN PRI FW/NFW ILEC Dedicated Trunks Measurable Standard: Verizon Resale POTS- Residence Resale POTS-Business Resale Specials UNE loop Non-designed UNE loop Designed DS0 DS1 DS3 and above UNE loop xDSL capable UNE loop IDSL capable Line Sharing - Conditioned Line Sharing - Non-Conditioned UNE Port UNE Transport DS0 DS1 DS3 and above UNE Platform – POTS UNE Platform - Specials Interconnection Trunks EEL DS0 - New DS1 – New DS3 and above – New Subloop Retail Retail POTS - Residence Retail POTS - Business Retail Specials B1 Dispatched Non Designed DS0 DS1 DS3 and above Retail ISDN BRI Retail ISDN BRI Retail Linesharing - Conditioned Retail Linesharing - Non -Conditioned Retail POTS Business Non-Dispatched and Retail Specials Retail Linesharing Non-Conditioned Non- Dispatched ExclusionsDS0 DS1 DS3 and above Retail POTS Retail Specials Benchmark: Customer requested due dates other than the interval offered. <= 1% DS0 new orders DS1new orders DS3 and above new orders (SBC/California only) Customer requested due dates beyond interval offered. (Verizon only) Orders delayed for customer reasons. For UNE loop services, feature-only orders are excluded from retail analog.(SBC/California only) Projects. (SBC/California only) Record only and ILEC official orders. Services for which due date is negotiated Orders where acceptance testing is delayed as a result of CLEC action or inaction. (SBC/California only) Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. Business Rules: Results for UNE Subloops and Dark Fiber will be tracked diagnostically. (SBC/California only) The Completion Date is the date on which the service has passed acceptance testing, where applicable. To the extent that Pacific is required to obtain affirmative acceptance of the loop from the CLEC before closing an order, the order will not be deemed to have successfully passed an acceptance test until the CLEC affirmatively accepts the loop. (SBC/California only) Projects are defined as:(SBC/California only) Resale POTS (including PBX, CENTREX and ISDN-BRI) greater than 20 lines. Resale Specials (PBX-DID, VGPL, DDS, DS1, DS3, ISDN-PRI) greater than 6 lines UNE Loops: Special Loops (VGPL, DS1 and above) greater than 6 loops Basic, xDSL and ISDN Loops greater than 20 loops Interconnection Trunks greater than 288 trunks Notes: For SBC/California, no retail analog exists for IDSL capable loops. The retail comparison will be made with ISDN service which has similar characteristics. The analog for Line Sharing will be line sharing as provided by the Verizon affiliate or separate division (following reintegrationDiagnostic), as applicable. Excluded data will be made available upon request through the raw data/excluded data process. (For SBC/California, excluded data include orders that do not have a standard interval, projects and orders delayed for customer reasons.)

Report Structure. Individual CLEC, CLECs in the aggregate, by ILEC (if analog applies), and ILEC Affiliates Reported By: By service group type excluding services with flexible due datesand field work/no field work where applicable. Geographic Level: Region (SBC/California), Statewide (Verizon) Measurable Standard: SBC/California Parity for Resale is Retail Retail: Resale: Residential POTS Business POTS Specials Parity for UNE measured for the following UNEs: 2/4w (8db and 5.5 db) analog loop without LNP UNE Subloop 2/4w (8db and 5.5db) analog loop with LNP 2w digital loop(ISDN capable) UNE subloop Subloop 2w digital loop(xDSL capable) Conditioned Non-Conditioned UNE subloop Subloop 2w digital loop(IDSL capable) UNE subloop Subloop High Bandwidth line sharing Conditioned Non-Conditioned 4w digital loop (DS1) UNE Loop – DS3 UNE loop Loop – OC level Dark Fiber UNE Port– Mass Market UNE Port–Specials Enhanced Extended Links (New and Conversion) VG DS1 DS3 and above UNE Dedicated Transport DS1 DS3 OC level Dark Fiber Enhanced Extended Links VG - New VG - Conversion DS1 New DS1 -Conversion DS3 and above New DS3 and above-Conversion UNE Platform Basic port and loop Special port and basic loop ISDN BRI port and loop ISDN PRI port and loop Interconnection Trunks SBC/California Retail Residential POTS Business POTS Specials POTS - Business (fielded) Benchmark: 95% within the standard interval ISDN(BRI) Benchmark: 95% within the Standard Interval standard interval Conditioned Non-Conditioned ISDN (BRIISDN(BRI) High Bandwidth line sharing provided to ASI Conditioned Non-Conditioned DS1 DS3 OC level service Diagnostic Retail Specials VGPL service DS1 service DS3 service POTS - Business (non -fielded) Special Services (non -fielded) DS1 DS3 OC level service (Diagnostic) VGPL new orders VGPL change orders DS1 new orders DS1 change orders DS3 and above new orders DS3 and above change orders Business POTS FW/NFW Voice Grade Specials FW/NFW ISDN BRI FW/NFW ISDN PRI FW/NFW ILEC Dedicated Trunks Measurable Standard: Verizon Resale POTS- Residence Resale POTS-Business Resale Specials UNE loop Non-designed UNE loop Designed UNE Loop DS0 UNE Loop DS1 UNE Loop DS3 and above UNE loop xDSL capable UNE loop IDSL capable UNE Port UNE Transport DS1 and below DS3 and above UNE Platform – POTS UNE Platform - Specials Interconnection Trunks Line Sharing Non– Conditioned Line Sharing - Non -Conditioned EEL DS0 - New DS0- Conversion DS1 New DS1 -Conversion DS3 and above New DS3 and above-Conditioned Non-Dispatched Conversion Subloop Dark Fiber Retail Retail POTS - Residence Retail POTS - Business Retail Specials B1 Dispatched Non Designed DS0 service DS1 service DS3 and above service Retail ISDN BRI Retail ISDN BRI Retail POTS Business Non Dispatched and Retail Specials Non Dispatched DS1 and below service DS3 and above service Retail POTS Retail Specials ILEC Dedicated Trunks Retail Linesharing Non-- Conditioned Non- Dispatched Exclusions: Customer requested due dates other than the interval offered. Retail Linesharing - Non Conditioned DS0 new orders DS0 change orders DS1 new orders DS1 change orders DS3 and above new orders DS3 and above change orders (SBC/California onlyDiagnostic) Customer requested due dates beyond interval offered. (Verizon only) Orders delayed for customer reasons. For UNE loop services, feature-only orders are excluded from retail analog.(SBC/California only) Projects. (SBC/California only) Record only and ILEC official orders. Services for which due date is negotiated Orders where acceptance testing is delayed as a result of CLEC action or inaction. (SBC/California only) Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. Business Rules: Results for UNE Subloops and Dark Fiber will be tracked diagnostically. (SBC/California only) The Completion Date is the date on which the service has passed acceptance testing, where applicable. To the extent that Pacific is required to obtain affirmative acceptance of the loop from the CLEC before closing an order, the order will not be deemed to have successfully passed an acceptance test until the CLEC affirmatively accepts the loop. (SBC/California only) Projects are defined as:(SBC/California only) Resale POTS (including PBX, CENTREX and ISDN-BRI) greater than 20 lines. Resale Specials (PBX-DID, VGPL, DDS, DS1, DS3, ISDN-PRI) greater than 6 lines UNE Loops: Special Loops (VGPL, DS1 and above) greater than 6 loops Basic, xDSL and ISDN Loops greater than 20 loops Interconnection Trunks greater than 288 trunks Notes: For SBC/California, no retail analog exists for IDSL capable loops. The retail comparison will be made with ISDN service which has similar characteristics. The analog for Line Sharing will be line sharing as provided by the Verizon affiliate or separate division (following reintegrationDiagnostic), as applicable. Excluded data will be made available upon request through the raw data/excluded data process. (For SBC/California, excluded data include orders that do not have a standard interval, projects and orders delayed for customer reasons.)

Report Structure. Individual CLEC, CLECs in the aggregate, by ILEC (if analog applies), and applies)and ILEC Affiliates Reported By: By service group type excluding services with flexible due dates.  Geographic Level: Region (SBC/California), Statewide (Verizon) Measurable Standard: SBC/California California: Parity for Resale is Retail Resale: Residential POTS Business POTS Specials Parity for UNE measured for the following UNEs: UNEs (except as noted): 2/4w (8db and 5.5 db) analog loop (incl. Coin/analog PBX) UNE Subloop 2w digital loop(ISDN capable) UNE subloop Subloop 2w digital loop(xDSL capable) Conditioned Non-Conditioned UNE subloop Subloop 2w digital loop(IDSL capable) UNE subloop Subloop High Bandwidth line sharing Conditioned Non-Conditioned Line Sharing UNE 4w digital loop (( DS1) UNE Loop – DS3 Subloop UNE loop – OC level DS3 Dark Fiber UNE Port– –Mass Market UNE Port–Specials UNE Dedicated Transport DS1 DS3 Enhanced Extended Links (New and ConversionConversions) VG DS1 DS3 and above UNE Dedicated Transport DS1 DS3 OC level UNE Platform Basic port and loop Special port and basic loop ISDN BRI port and loop ISDN PRI port and loop Interconnection Trunks SBC/California Retail Residential POTS Business POTS Specials POTS - Business (fielded) ISDN(BRI) Benchmark: 955% within the Standard Interval Conditioned Non-Conditioned ISDN (BRIISDN(BRI) High Bandwidth line sharing Line Sharing UNE provided to ASI Conditioned NonDS1 service DS3 service (Diagnostic) POTS - Business (non-Conditioned fielded) Specials (non-fielded) DS1 DS3 OC level service Diagnostic Retail Specials VGPL service DS1 service DS3 service DS1 DS3 OC level service Business POTS FW/NFW Voice Grade Specials FW/NFW ISDN BRI FW/NFW ISDN PRI FW/NFW ILEC Dedicated Trunks Measurable Standard: Verizon Resale POTS- Residence Resale POTS-Business Resale Specials UNE loop Non-designed UNE loop Designed DS0 DS1 DS3 and above UNE loop xDSL capable UNE Loop IDSL capable UNE Port UNE Transport DS0 DS1 DS3 and above UNE Platform - POTS UNE Platform - Specials Interconnection Trunks Line Sharing Non-– Conditioned Line Sharing - Non Conditioned LNP EEL (New and Conversions) DS0 DS1 DS3 and above Subloop Dark Fiber Retail Retail POTS - Residence Retail POTS - Business Retail Specials B1 Dispatched Non Designed DS0 service DS1 service DS3 and above service Retail ISDN BRI Retail ISDN BRI Retail POTS Business Non-Dispatched and Retail Specials Non-Dispatched DS0 service DS1 service DS3 and above service Retail POTS Retail Specials Benchmark: <= 2% Retail Linesharing - Conditioned Retail Linesharing – Non - Conditioned Retail POTS -Total Business & Residence, Non-Conditioned Non- Dispatched DS0 service DS1 service DS3 and above service (Diagnostic) (Diagnostic) Exclusions: Delays for Customer requested due dates other than the interval offered. (SBC/California only) Customer requested due dates beyond interval offered. (Verizon only) Orders delayed for customer reasons. For UNE loop services, feature-only orders are excluded from retail analog.(SBC/California only) Projects. (SBC/California only) Record only and ILEC official orders. Services for which due date is negotiated Orders where acceptance testing is delayed as a result of CLEC action or inaction. (SBC/California only) Reasons Missed Commitment notices Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. Business Rules: Results for UNE Subloops and Dark Fiber will be tracked diagnostically. (SBC/California only) The Completion Date is the date on which the service has passed acceptance testing, where applicable. To the extent that Pacific is required to obtain affirmative acceptance of the loop from the CLEC before closing an order, the order will not be deemed to have successfully passed an acceptance test until the CLEC affirmatively accepts the loop. (SBC/California only) Projects are defined as:(SBC/California only) Resale POTS (including PBX, CENTREX and ISDN-BRI) greater than 20 lines. Resale Specials (PBX-DID, VGPL, DDS, DS1, DS3, ISDN-PRI) greater than 6 lines UNE Loops: Special Loops (VGPL, DS1 and above) greater than 6 loops Basic, xDSL and ISDN Loops greater than 20 loops Interconnection Trunks greater than 288 trunks Notes: For SBC/California, no retail analog exists for IDSL capable loops. The retail comparison will be made with ISDN service which has similar characteristics. The analog for Line Sharing will be line sharing as provided by the Verizon affiliate or separate division (following reintegration), as applicable. Excluded data will be made available upon request through the raw data/excluded data process. (For SBC/California, excluded data include orders that do not have a standard interval, projects and orders delayed for customer reasons.)

Report Structure. Individual CLEC, CLECs in the aggregate, by ILEC (if analog applies), and ILEC Affiliates Reported By: By service group type excluding services with flexible due dates. Geographic Level: Region (SBC/California), Statewide (Verizon) Measurable Standard: SBC/California Parity for Resale is Retail Resale: and UNE P Residential POTS Business POTS Specials Parity for UNE measured for the following UNEs: 2w digital loop(ISDN capable) UNE subloop 2w digital loop(xDSL capable) Conditioned Non-Conditioned UNE subloop 2w digital loop(IDSL capable) UNE subloop High Bandwidth line sharing Conditioned Non-Conditioned 4w digital loop (DS1) UNE Loop – DS3 UNE loop – OC level Dark Fiber UNE Port– Specials Enhanced Extended Links (New and Conversion) VG DS1 DS3 and above UNE Dedicated Transport DS1 DS3 OC level UNE Platform Basic port and loop Special port and basic loop ISDN BRI port and loop ISDN PRI port and loop Benchmark: 95% on time for UNE measured for the following UNEs: 2w (8db and 5.5db) analog loop (incl. Coin/analog PBX) UNE subloop 2w digital loop (ISDN capable) UNE subloop 2w digital loop (xDSL capable) Conditioned Non-conditioned UNE subloop 2w digital loop (IDSL capable) UNE subloop High Bandwidth line sharing Conditioned Non-conditioned 4w digital loop (DS1) UNE loop - DS3 UNE loop – OC level UNE Port–Mass Market UNE Port – Specials UNE Dedicated Transport DS1 DS3 OC Level Dark Fiber Enhanced Extended Links VG - Conversion DS1 - New DS1 -Conversion DS3- New DS3-Conversion OC level - New OC level -Conversion Interconnection Trunks SBC/California Retail Residential POTS Business POTS Specials ISDN(BRI) Benchmark: 95% within the Standard Interval Conditioned Non-Conditioned ISDN (BRI) High Bandwidth line sharing provided to ASI Conditioned Non-Conditioned DS1 DS3 OC level service Diagnostic Retail POTS VG Specials VGPL service DS1 service DS3 service DS1 DS3 OC level service Voice Grade Specials FW/NFW ISDN BRI FW/NFW ISDN PRI FW/NFW ILEC Dedicated Trunks Verizon Resale Specials Line Sharing Non-Conditioned Non-Dispatched Retail Specials Retail Linesharing Non-Conditioned Non- Dispatched Exclusions: Customer requested due dates other than the interval offered. (SBC/California only) Customer requested due dates beyond interval offered. (Verizon only) Orders delayed for customer reasons. For UNE loop services, feature-only orders are excluded from retail analog.(SBC/California only) Projects. (SBC/California only) Record only and ILEC official orders. Services for which due date is negotiated Orders where acceptance testing is delayed as a result of CLEC action or inaction. (SBC/California only) Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. Customer caused misses, excludes all orders except N, T and C orders, excludes weekends and all holidays Business Rules: Results for UNE Subloops and Dark Fiber will be tracked diagnostically. (SBC/California only) The Completion Date is the date on which the service has passed acceptance testing, where applicable. To the extent that Pacific is required to obtain affirmative acceptance of the loop from the CLEC before closing an order, the order will not be deemed to have successfully passed an acceptance test until the CLEC affirmatively accepts the loop. (SBC/California only) Projects are defined as:(SBC/California only) Resale POTS (including PBX, CENTREX and ISDN-BRI) greater than 20 lines. Resale Specials (PBX-DID, VGPL, DDS, DS1, DS3, ISDN-PRI) greater than 6 lines UNE Loops: Special Loops (VGPL, DS1 and above) greater than 6 loops Basic, xDSL and ISDN Loops greater than 20 loops Interconnection Trunks greater than 288 trunks Notes: For SBC/California, no retail analog exists for IDSL capable loops. The retail comparison will be made with ISDN service which has similar characteristics. The analog for Line Sharing will be line sharing as provided by the Verizon affiliate or separate division (following reintegration), as applicable. Excluded data will be made available upon request through the raw data/excluded data process. (For SBC/California, excluded data include orders that do not have a standard interval, projects and orders delayed for customer reasons.)) This measure will not be subject to Incentives payments