Report Defects. The Shareholder shall immediately report in writing and/or telephonically by way of voicemail to the Board of Directors any failure or defect of electrical, mechanical, plumbing, sewage, or structural components or systems of the Unit or the Community, or any other item which poses a health or safety risk, of which the Shareholder has notice or knowledge. Tenant shall immediately report such items upon their discovery to the Shareholder.
Report Defects i. The SLA set forth below will apply to all of the Business Critical Reports set forth above
Report Defects. The SLA set forth below will apply to the following Business Critical Reports: • Consumer Enrollment Detail Internal • Conversation Detail • Coupons Usage Detail • Online Care Practice Activity Summary • Payable Balance • Secure Message Activity • Support Staff User Detail • Weekly Login Summary • Provider Enrollment Detail • 1099 • Vendor will have 10 Business Days to resolve a defect with one of the foregoing reports upon confirming and reproducing the defect. • Vendor will have no more than 2 Business Days to confirm and reproduce the defect upon being notified by Anthem. Anthem commits to working with Vendor to help in the identification of the defect. • Defects not resolved within 12 Business Days of notification will be subject to an aggregate penalty of [***]/day (meaning Vendor’s maximum penalty is [***] per day) starting on the 13th Business Day after notification.
Report Defects. Customer shall promptly inform TCS of any suspected defects or safety problems and End User complaints stemming from the Services.
