Repair Times. It is planned that iPads will be returned back to the student as soon as possible, and the time a student is without an iPad will be minimised. No temporary iPad will be supplied for a normal repair. Where an iPad needs to be sent off to Apple under warranty, this will take much longer. In these cases, a student will be issued with a temporary device until it is returned. Cosmetic wear and tear such as scratches and minor damage to the iPad will not be repaired providing that the function of the iPad is not significantly affected.
Repair Times. Tenant shall carry out Tenant’s permitted repair, maintenance, alterations, and improvements in the Premises only during times agreed to in advance by Landlord and in a manner which will not interfere with the rights of other tenants in the Building.
Repair Times. Where a fault is detected via remote line testing, the Supplier shall use best endeavours to clear the fault within 72 working hours 08:00 – 18:00 Monday to Saturday, excluding Sundays, Public and Bank Holidays. This is subject to fault being raised by the Franchisee during support hours.
Repair Times will be calculated from the time the engineer arrives on site and is allowed access to the equipment.
Repair Times. All Faults notified by the Customer to the Company in accordance with the Fault Management Process set out below (a Support Ticket) shall be categorised by the Company, acting reasonably given the nature of the Fault, in accordance with the following definitions and, upon request from the Customer, the Company shall notify the Customer of the categorisation of the Fault. Fault Fault Description Cover Business Critical Fault VOIP Services are unavailable for multiple users. No workarounds exist and there is a severe business impact.
Repair Times. All Faults notified by the Customer to the Company in accordance with the Fault Management Process set out below (a Support Ticket) shall be categorised by the Company, acting reasonably given the nature of the Fault, in accordance with the following definitions and, upon request from the Customer, the Company shall notify the Customer of the categorisation of the Fault. Fault Fault description Cover Business Critical Fault VOIP Services are unavailable for multiple users. No workarounds exist and there is a severe business impact. 24 x 7 Normal Fault VOIP Services are experiencing an issue. There is no workaround. 24 x 7 Low Priority Fault VOIP Services are experiencing an issue. There is a workaround Business Hours For Business Critical Faults, the Company will endeavour to respond to a phone call from the Customer within 15 minutes. The target mean time to repair (Target MTTR) for a Business Critical Fault is four (4) elapsed hours from the time of notification of the Business Critical Fault (via phone) by the Customer to the Network Operations Centre. For Normal Faults, the Company will endeavour to respond to a phone call from the Customer within 30 minutes. The target mean time to repair (Target MTTR) for a Normal Fault is four (4) elapsed hours from the time of notification of the Business Critical Fault (via phone) by the Customer to the Network Operations Centre. For Low Priority Faults, the Company will endeavour to respond to a phone call from the Customer within 4 Business Hours. The target mean time to repair (Target MTTR) for a Low Priority Fault is two (2) business days from the time of notification of the Low Priority Fault (via phone) by the Customer to the Network Operations Centre. Where a permanent solution is not possible within the Target MTTR, the Company may provide a temporary solution to ensure that the Services are restored within the Target MTTR. Where the Fault requires a permanent solution which requires planned outage, the Company shall carry out such permanent solution as Planned Works and the time for carrying out such repair shall be agreed between the parties.
Repair Times. Network Owner shall ensure that any damage to, or malfunctioning portions of, the Network are restored in a timely manner. Pursuant to Section 4.a, Network Owner may assign these duties to Network Operator.
Repair Times. It is always the aim of the Insurer and repair company to have the iPad returned back to the student as soon as possible. The Insurers have provided a timeframe of three weeks for any repairs to be completed. However, this can fluctuate depending on the volume of repairs that the repair company have received and the damage sustained, e.g. if any new parts are required. Under exceptional circumstances, a temporary device may be supplied, but this will need to be agreed upon by the Director of Finance in conjunction with the appropriate teaching staff.
Repair Times. 17.1 If the Purchaser requires the repair and maintenance services according to Appendix 4, Section "Maintenance Services", the Contractor shall undertake to adhere to the repair times (Time to Repair, TTR) according to Appendix 4, Chapter "Corrective Maintenance Service".
Repair Times. 17.1 As far as CCG makes use of the repair and maintenance services pursuant to Annex 3, Chapter "Maintenance and Services", the Contractor is in particular obligated to observe the repair times (Time to Repair, TTR) pursuant to Annex 3, Chapter "Corrective Maintenance Service".
