Common use of Repair Service Clause in Contracts

Repair Service. If PBI determines that repair service is necessary, it will provide such repair via on-site or remote service. If the equipment is Covered Equipment under warranty, and PBI needs to take the Equipment back to its facility, PBI will be responsible for all transportation costs. Repair service for normal wear and tear of Covered Equipment (excluding software) may include the use of new (or equivalent to new) parts and assemblies. Lubricants and other materials needed to service Covered Equipment, except consumable supplies, are provided without additional charge. Parts or assemblies for discontinued Covered Equipment (and Covered Equipment not marketed as new) will be provided only if available. Not included as normal wear is coverage for repairs made necessary due to Client negligence, misuse, external forces, loss of electrical power, power fluctuation, non-PBI service or the use of supplies not meeting PBI’s specifications. If off site service is not successful, then a PBI service representative will be sent to Client’s location. No hourly charges will be incurred for on-site or off site service on Covered Equipment unless such service is performed outside Normal Working Hours. If Client qualifies it may have additional remedies available under the Client Satisfaction Guarantee as may be established by PBI from time to time.

Repair Service. If PBI determines that repair service is necessary, it will provide such repair via on-site or remote service. If the equipment is Covered Equipment or under warrantyWarranty, and PBI needs to take the Equipment back to its facility, PBI will be responsible for all transportation costs. Repair service for normal wear and tear of Covered Equipment (excluding software) may include the use of new (or equivalent to new) parts and assemblies. Lubricants and other materials needed to service Covered Equipment, except consumable supplies, are provided without additional charge. Parts or assemblies for discontinued Covered Equipment (and Covered Equipment not marketed as new) will be provided only if available. Not included as normal wear is coverage for repairs made necessary due to Client Customer negligence, misuse, external forces, loss of electrical power, power fluctuation, non-PBI service or the use of supplies not meeting PBIPB’s specifications. If off site service is not successful, then a PBI customer service representative will be sent to ClientCustomer’s location. No hourly charges will be incurred for on-on site or off site service on Covered Equipment unless such service is performed outside Normal Working Hours. If Client Customer qualifies it may have additional remedies available under the Client Customer Satisfaction Guarantee as may be established by PBI from time to time.