Repair and Return. (a) If the Owner claims a breach of warranty under subsections 17.1, 17.2 or 17.3, it must notify the Vendor of the claimed breach within a reasonable time after its determination that a breach has in fact occurred. The Owner will allow the Vendor to inspect the Products, the Services or the System, as the case may be, on-site, or, upon the Vendor's reasonable request and, subject to subsection 17.5(d) below, at the Vendor's sole expense: (i) with respect to Products, return such Products to any of the Vendor's repair facilities located in the United States and listed on Schedule 8, or (ii) with respect to Non-Essential Equipment, return such Non-Essential Equipment to the Vendor (or to the third party manufacturer if previously requested by the Vendor) for further return to the applicable third party manufacturer. The Vendor or such third party manufacturer may use either new, remanufactured, reconditioned, refurbished, or functionally equivalent Products or parts pursuant to the terms of this Contract, including, but not limited to, the Specifications, in the furnishing of warranty repairs or replacements under this Contract.
Repair and Return. Advanced Replacement Corvis will supply replacement components for products that have failed. As a prerequisite to advance replacement service, Customer must establish a sparing depot. Depot inventory must be maintained at the Corvis recommended minimum sparing levels. Should Corvis determine that the failure is due to faulty hardware, Corvis will send replacement component(s) to the designated depot location. Included with such component(s) will be packing material, a prepaid shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis by Customer or Customer personnel. Corvis will assume all costs associated with the shipment of the replacement component(s) and the return of the failed component(s). Customer shall return the malfunctioning hardware product to Corvis within 30 days of the receipt of the replacement product. Should Corvis determine that the cards are fully functional and are "no fault found" in accordance with Corvis fault diagnostic and testing procedures, Corvis will invoice customer for a "no fault found" fee of $300. Advance replacement requests received at the Corvis TAC by 3:00 p.m. Eastern Time will be processed on the same business day. Corvis will make all reasonable commercial efforts to effect delivery of the replacement hardware component into the designated sparing depot(s) by the next business day for those locations where international customs need not be cleared. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed on the next business day for delivery on the following business day. It is Corvis' intention to use Customer's preferred carrier for shipments to Customer contingent upon availability, quality, pricing, and terms and conditions of service that such carrier makes available to Corvis. In all cases, Corvis will use an internationally recognized carrier. Should Corvis elect not to use Customer's preferred carrier, Corvis will notify Customer and will, at Customer's option, assume responsibility for package tracking. To cover costs of shipping with overnight delivery, Corvis to charge no more than $600 per module per location.
Repair and Return. Basic Corvis will supply replacement components for Products that have failed. The customer is responsible for first calling Corvis Customer Repair and getting a Return Material Authorization number. The customer is responsible for sending the faulty component to the Corvis designated location along with the assigned RMA# for that module/component. Customer is responsible for packing material, shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis. Requests for Basic Repair and Return on replacement module/components received by Corvis by 3:00 p.m. Eastern Time will generally be processed and sent back to customer within 5 days of receiving the faulty module/component. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed the next business day.
Repair and Return. A. Vendor agrees to maintain the following emergency safety stock specifically for WorldCom utilization: * * * * * * * * * * * *
Repair and Return. 6.3.1 The provisions of Repair and Return Services required to be provided during the Equipment Warranty and Technical Support Services are specified in Annexure 1A to the Specifications. In the event of a breach of the Equipment Warranty, the Parties shall follow the procedures set forth in the Specifications.
Repair and Return. A. MCPA Vendor agrees to track the performance of the Repair and Return metric of all repairable Modules, subracks, racks returned to MCPA Vendor, within the 90 days after execution of the Agreement. Such Repair and Return metric performance will be tracked monthly and reported quarterly;
Repair and Return. Units in the field will be returned to the repair facility to be upgraded. Advance replacement is a variation where replacements are sent to the field before the fielded item is returned for repair. All upgrades shall be Backward Compatible.
Repair and Return a. Customer or service technician shall return the non-functional part to Ground Control
Repair and Return. Tekelec shall repair and return the Product or replace it to the distributor or End User as defined in Exhibit "E".
Repair and Return. CalAmp will receive Products returned to it under an RMA and perform the necessary warranty repairs, or at CalAmp’s option, replace the Defective Product with a new Product, and then return the repaired or new unit to Customer or the End-User, as directed by Customer. CalAmp will provide a Warranty Repair Turnaround Time of fifteen (15) business days. If CalAmp is unable to meet this turnaround time, CalAmp will notify Customer of such in writing or by e-mail, and will provide the reason(s) in detail (e.g. lack of component availability), and specify the estimated time for CalAmp to repair or replace the Product unit and return it to the End-User or to Customer, as Customer directs. After receipt of such notice, Customer may cancel the repair or replacement, in its sole discretion. “Warranty Repair Turnaround Time” is defined as the time elapsed from the day the Defective Product arrives at CalAmp’s repair facility until the day the working Product unit is reshipped to Customer or End-User. Supply Agreement Confidential
