Common use of Remote Monitoring Clause in Contracts

Remote Monitoring. Subject to Clause 9 b) and approval of the Customer, the Company may use an electronic service agent software (“ESA”) to continually remotely monitor the Equipment to ensure it is in good operating condition. The Company will provide the ESA or configure the ESA provided by the manufacturer of the Equipment and ensure it is configured to directly contact the Company for all detected Incidents or impending Incidents. The ESA shall be continually monitored by the Company and Incidents will be reported promptly to the Customer’s nominated service control (as notified to the Company in writing from time to time) with sufficient information and recommendations to permit commencement of any required remedial actions.