Remote Hands. 7.1 The Customer may request BT to carry out Remote Hands tasks. Such tasks are limited to those identified in paragraph 7.2 below and BT takes no responsibility for any loss, liability, claim, legal proceeding or damage which the Customer suffers as a result of following the Customer's instructions to carry out Remote Hands tasks.
Remote Hands. The Customer must not give any instructions to the Remote Hands for activities outside those listed in Section 7.2 of this Service Schedule.
Remote Hands. 1.3.1.1. This Service option is only available to Customers who order a Rack to be supplied by BT for use in the Rack Space.
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Company technician. With respect to Remote Hands assistance, Company’s sole obligation shall be to carry out the express instructions of Licensee, and Company reserves the right to reject Licensee’s request if Company in its discretion deems the request outside the scope of the Remote Hands assistance.
Remote Hands. Landlord shall use commercially reasonable efforts to provide certain basic agreed-upon remote hands services to Tenant, which agreed-upon services shall be available on a 24 x 7 x 365 basis following a request by Tenant via Landlord’s designated customer portal (the “Remote Hands Service”). The Remote Hands Service shall include routine maintenance and trouble-shooting tasks, such as power cycling, replacement/swapping of hardware, media loading/swapping, electrical and mechanical monitoring, infrastructure testing, circuit testing, cabling and wiring, troubleshooting of physical ports, racking and stacking of equipment, receiving and storing of equipment and entering commands according to instructions. The Remote Hands Service may be provided by employees or contractors of Landlord at the discretion of Landlord, and Landlord may designate and/or change the procedure for submission of requests for Remote Hands Service from time to time with prior written notice. Remote Hands Service shall be billed to Tenant on a hourly basis at the rates set forth below, which shall be due and payable within thirty (30) days following the receipt of written invoice. The current rates for the Remote Hands Service are as follows (with a two (2) hour minimum in each case): (a) during Landlord’s standard business hours with at least forty-eight (48) hours prior notice, $150.00/hour; (b) during Landlord’s standard business hours with less than forty-eight (48) hours prior notice, $175.00/hour; (c) outside of Landlord’s standard business hours with at least forty-eight (48) hours prior notice, $175.00/hour; and (d) outside of Landlord’s standard business hours with less than forty-eight (48) hours prior notice, $225.00/hour. Landlord and Tenant agree that pricing for the Remote Hands Service set forth above is subject to increase upon at least thirty (30) days prior written notice to Tenant.
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Crown Castle technician. With respect to Remote Hands assistance, Crown Castle’s sole obligation shall be to carry out the express instructions of Licensee, and Crown Castle reserves the right to reject Licensee’s request if Crown Castle in its discretion deems the request outside the scope of the Remote Hands assistance.
Remote Hands. Rogers may make available personnel who will, upon your request and Rogers’ personnel availability, provide non-technical support and assistance related to your equipment or Space (“Remote Hands”). Rogers shall quote a charge for such Remote Hands assistance to you, and upon your acceptance of such charges, response times will be based on commercially reasonable efforts. Remote Hands will act only upon request and direction from you. Rogers is not responsible or liable for any consequences of the actions performed upon your request by Remote Hands.
Remote Hands. Remote Hands feature is available during standard business hours from 8am to 5pm CDT. This feature does not include any troubleshooting. If troubleshooting is required then event shall be treated under the terms of the Support feature. LightEdge technician will be available to assist Customer with tasks that fall into the category of Remote Hands assistance. Such activities are limited to the list below and may be subject to additional limitations defined below. - Hard or soft reboot requests - Crash cart requests - Cable moves This feature has a fifteen (15) minute response time. Response time is measured as the time elapsing between initial customer request and first LightEdge response to the request. Response to the service request shall be considered any communication between LightEdge and the Customer relating to the service request and may not be inclusive of the successful completion of the service request. This feature includes up to five (5) requests per calendar month. Additional requests will be treated under the terms of “Per Incident Support”. This feature includes up fifteen (15) minutes of a technician’s time. Each fifteen (15) minute block of time spent assisting Customer shall be counted against the quantity of available monthly requests as a unique request. LightEdge shall be the sole party responsible for defining which issues shall be classified as incidents and treated based on the “Incident Support” feature. This feature is only available on Devices located in a LightEdge facility.
Remote Hands. 4.1 If M247 agrees to provide a remote hands service at its data centre the cost for such service shall be set out in the SOF.
Remote Hands. Remote Hands feature is available during standard business hours from 8am to 5pm CDT. This feature does not include any troubleshooting. If troubleshooting is required then event shall be treated under the terms of the Support feature. LightEdge technician will be available to assist Customer with tasks that fall into the category of Remote Hands assistance. Such activities are limited to the list below and may be subject to additional limitations defined below. - Hard or soft reboot requests - Crash cart requests - Cable moves This feature has a fifteen (15) minute response time. Response time is measured as the time elapsing between initial customer request and first LightEdge response to the request. Response to the service request shall be considered any communication between LightEdge and the Customer relating to the service request and may not be inclusive of the successful completion of the service request. This feature includes up to five (5) requests per calendar month. Additional requests will be treated under the terms of “Per Incident Support”. This feature includes up fifteen (15) minutes of a technician’s time. Each fifteen
