Common use of REDRESSAL OF GRIEVANCE Clause in Contracts

REDRESSAL OF GRIEVANCE. In case of a grievance, the Insured Person/ Policyholder can contact Us with the details through: Our website: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free : 0000 000 0000 Address: Aditya Birla Health insurance Co. Limited 9th Floor, Tower 1, One World Centre, Jupiter Xxxxx Compound, 000, Xxxxxxxx Xxxxx Xxxx, Elphinstone Road, Mumbai 400013. lnsured person may also approach the grievance cell at any of the company's branches with the details of grievance lf lnsured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at For updated details of grievance officer, refer the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizens, please contact the respective branch office of the Company or call at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxx. lf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of lnsurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VI. Grievance may also be lodged at IRDAI lntegrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/

REDRESSAL OF GRIEVANCE. In case of a grievance, any grievance the Insured Person/ Policyholder can insured person may contact Us with the details company through: Our websiteWebsite: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Emailxxx.xxxxxxxxxxxx.xxx (Customer Support section) Toll free: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free 1800 2666 (Senior Citizen included) - In case you are a senior citizen, your call shall be transferred to the Priority Desk and immediate support shall be provided E-mail: 0000 000 0000 Addressxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Fax: Aditya Birla Health insurance Co. Limited 9th Floor+00-00-00000000 Courier: To the Manager – Service Quality, Tower 1ICICI Lombard General Insurance Company Limited, One World Centre, Jupiter ICICI Xxxxxxx Xxxxx Compound, 000, Xxxx Xxxxxxxx Xxxxx XxxxMarg, Elphinstone RoadSiddhi Xxxxxxx Xxxxxx, Prabhadevi, Mumbai 400013. lnsured 400025 Insured person may also approach the grievance cell at any of the company's ’s branches with the details of grievance lf lnsured grievance: Manager- Service Quality, Corporate Manager- Service Quality, National Manager- Operations & finally Director-services and Business development at the following address: ICICI Lombard General Insurance Company Limited, ICICI Xxxxxxx Xxxxx, 000, Xxxx Xxxxxxxx Marg, Near Siddhi Xxxxxxx Xxxxxx, Prabhadevi, Mumbai 400025 If Insured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at Insurance Regulatory and Development Authority of India; Grievance Call Centre (IGCC) Toll Free No:155255 Email ID: xxxxxxxxxx@xxxx.xxx.xx. For updated details of grievance officer, kindly refer the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizens, please contact the respective branch office of the Company or call at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxx. lf lnsured - xxxxx://xxx.xxxxxxxxxxxx.xxx/grievance- redressal Insurance Ombudsman – If Insured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of lnsurance Insurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Insurance Ombudsman Rules 2017. The 2017.The contact details of the Insurance Ombudsman offices are have been provided on Our website and in this Policy at Annexure VI. as Annexure-A. Grievance may also be lodged at IRDAI lntegrated Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/xxxxx://xxxx.xxxx.xxx.xx/ 10. TABLE OF BENEFITS Name ICICI Lombard Xxxxxx (Mosquito) Rakshak Product Type Individual/ Floater Category of Cover Benefit Sum insured Rs 10,000/- (Ten Thousand) to 2,00,000/- (Two Lakh) (in the multiples of ten thousand) On Individual basis– SI shall apply to each individual family member On Floater basis – SI shall apply to the entire family Policy Period Standard Product shall be offered with a policy tenure of one year (12 Months). Eligibility Minimum entry age shall be 18 years for principal insured and maximum age at entry shall not be less than 65 years for all the insured members including principal insured Policy can be availed for Self and the following family members i. legally wedded spouse. ii. Parents and Parents-in-law. iii. Dependent Children (i.e. natural or legally adopted) between the day 1 of age to 25 years. If the child above 18 years of age is financially independent, he or she shall be ineligible. Hospitalization Benefit Lump sum benefit equal to 100% of the Sum Insured (excluding the amount paid under diagnosis cover, if any) shall be payable on positive diagnosis (through laboratory examination and confirmed by the medical practitioner) of any of the following vector borne disease (s) if insured is hospitalized for a minimum period of seventy-two (72) consecutive hours Diagnosis Cover 2% of the sum insured shall be payable on positive diagnosis (through laboratory examination and confirmed by the medical practitioner) of every covered vector borne disease on the first diagnosis during the Cover Period, subject to policy terms and conditions. The Policyholder is entitled for payments under “diagnosis cover” for each disease only once in each of the policy years. Sub-limits Diagnosis cover 2% of sum insured Annexure-A The contact details of the Insurance Ombudsman offices are as below- Office Details Jurisdiction of Office Union Territory,District) AHMEDABAD - Shri Xxxxxx Xxxxx Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Gujarat, Dadra & Nagar Haveli, Daman and Diu. BENGALURU - Smt. Xxxxxx Xxxx Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. BHOPAL - Shri Guru Saran Shrivastava Office of the Insurance Xxxxxxxxx, Xxxxx Xxxxx Complex, 2nd Floor, 6, Xxxxxxx Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755 - 0000000 / 0000000 Fax: 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx Madhya Pradesh Chattisgarh. BHUBANESHWAR - Shri Xxxxxx Xxxxxxx Panda Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. Tel.: 0674 - 0000000 /0000000 Fax: 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx Orissa. CHANDIGARH - Xx. Xxxxxx Xxxxx Verma Office of the Insurance Ombudsman, S.C.O. Xx. 000, 000 & 000, 0xx Xxxxx, Xxxxx Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172 - 0000000 / 0000000 Fax: 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. CHENNAI - Shri X. Xxxxxxxx Krishna Office of the Insurance Ombudsman, Xxxxxx Xxxxxx Court, 4th Floor, 453, Xxxx Salai, Teynampet, CHENNAI – 600 018. Tel.: 044 - 00000000 / 00000000 Fax: 044 - 24333664 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry). DELHI - Shri Sudhir Krishna Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Xxx Road, New Delhi – 110 002. Tel.: 011 - 00000000/23213504 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx Delhi. GUWAHATI - Shri Kiriti .X. Xxxx Office of the Insurance Xxxxxxxxx, Xxxxxx Xxxxxx, 0xx Xxxxx, Xx. Xxxxxxxx over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361 - 0000000 / 2602205 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx Assam, Xxxxxxxxx, Xxxxxxx, Xxxxxxx, Xxxxxxxxx Xxxxxxx, Xxxxxxxx and Tripura. HYDERABAD - Shri I. Xxxxxx Xxxx Office of the Insurance Ombudsman, 0-0-00, 0xx xxxxx, "Xxxx Xxxxx", Xxxx Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040 - 00000000 / 00000000 Fax: 040 - 23376599 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry. JAIPUR - Smt. Xxxxxxx Xxxxxx Office of the Insurance Ombudsman, Jeevan Xxxxx – II Bldg., Gr. Xxxxx, Xxxxxxx Xxxxx Marg, Jaipur - 302 005. Tel.: 0141 - 2740363 Email: Xxxxxxxxxx.xxxxxx@xxxx.xx.xx Rajasthan. ERNAKULAM - Xx. Xxxxxx Xxxxx Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Xxx. Xxxxxx Xxxxxxxx, X. X. Xxxx, Xxxxxxxxx - 000 000. Tel.: 0484 - 0000000 / 0000000 Fax: 0484 - 2359336 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Kerala, Lakshadweep, Mahe-a part of Pondicherry. KOLKATA - Shri X. X. Xxxx Office of the Insurance Ombudsman, Hindustan Xxxx. Xxxxxx, 0xx Xxxxx, 0, X.X. Xxxxxx, XXXXXXX - 700 072. Tel.: 033 - 00000000 / 00000000 Fax : 033 - 22124341 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx West Bengal, Sikkim, Andaman & Nicobar Islands. LUCKNOW -Shri Justice Xxxx Xxxxx Srivastava Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Xxxxx Xxxxxxx Xxxx, Xxxxxxxxxx, Xxxxxxx - 000 000. Tel.: 0522 - 0000000 / 0000000 Fax: 0522 - 2231310 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI - Shri Xxxxxx X. Xxxxxx Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. X. Xxxx, Xxxxxxxxx (X), Xxxxxx - 000 000. Tel.: 022 - 00000000 / 00000000 Fax: 022 - 26106052 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. NOIDA - Shri Chandra Xxxxxxx Xxxxxx Office of the Insurance Ombudsman, Xxxxxxx Xxxxx Palace 0xx Xxxxx, Xxxx Xxxx, Naya Bans, Sector 15, Distt: Gautam Xxxxx Xxxxx, X.X-000000. Tel.: 0000-0000000 / 2514252 / 2514253 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. PATNA - Shri X. X. Xxxxx Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0000-0000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx Bihar, Jharkhand.

REDRESSAL OF GRIEVANCE. In case of a grievance, any grievance the Insured Person/ Policyholder can Person may contact Us with the details Company through: Our websiteWebsite: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Emailxxx.xxxx.xx.xx Toll free: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free 1800 425 333 33 E-mail: 0000 000 0000 Addressxxxxxxxxxxxx@xxxx.xx.xx Courier: Aditya Birla Health insurance Customer Care Department, Head Office, United India Insurance Co. Limited 9th FloorLtd., Tower 119, One World CentreIV Lane, Jupiter Xxxxx Compound, 000, Xxxxxxxx Xxxxx Xxxx, Elphinstone Nungambakkam High Road, Mumbai 400013. lnsured person Chennai, Tamil Nadu- 600034 Insured Person may also approach the grievance cell at any of the companyCompany's branches with the details of grievance lf lnsured person grievance. If Insured Person is not satisfied with the redressal of grievance through one of the above methods, insured person Insured Person may contact the grievance officer at xxxxxxxxxxxx@xxxx.xx.xx For updated details of grievance officer, kindly refer the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizens, please contact the respective branch office of the Company or call at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxx. lf lnsured person xxxxx://xxxx.xx.xx/en/customercare/grievance If Insured Person is not satisfied with the redressal of grievance through above methods, the insured person Insured Person may also approach the office of lnsurance Insurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Insurance Ombudsman Rules 2017. The contact details of the Insurance Ombudsman offices are have been provided on Our website and in this Policy at as Annexure VI. – C Grievance may also be lodged at IRDAI lntegrated Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/System: xxxxx://xxxx.xxxx.xxx.xx/ Insurance is the subject matter of solicitation. ANNEXURE – A List I – Optional Items Sr. No. Item Payable / Not Payable 1 BABY FOOD Not Payable 2 BABY UTILITIES CHARGES Not Payable 4 BELTS/ BRACES Payable for cases who have undergone surgery of thoracic or lumbar spine.

REDRESSAL OF GRIEVANCE. In ln case of a grievanceany grievance the insured person may contact the company through Website: xxx.xxxxxxxx.xxx Toll free: 1860-500-8888 E-mail: xxxxxxxxxxxx@xxxxxxxx.xxx (Senior citizens may write to us at: xxxxxxxxxxxxxxxxxxxx@xxxxxxxx.xxx) Fax : 000-0000-0000 Courier: Customer Services Department Niva Bupa Health Insurance Company Limited D-5, the Insured Person/ Policyholder can contact Us with the details through: Our website: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free : 0000 000 0000 Address: Aditya Birla Health insurance Co. Limited 9th 2nd Floor, Tower 1Logix Infotech Park opp. Xxxxx Xxxxxxx, One World CentreSector 59, Jupiter Xxxxx CompoundNoida, 000Uttar Pradesh, Xxxxxxxx Xxxxx Xxxx, Elphinstone Road, Mumbai 400013. 201301 lnsured person may also approach the grievance cell at any of the company's branches with the details of grievance lf lnsured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at Head – Customer Services Niva Bupa Health Insurance Company Limited D-5, 2nd Floor, Logix Infotech Park, opp. Xxxxx Xxxxxxx, Sector 59, Noida, Uttar Pradesh, 201301 Customer Helpline No: 0000-000-0000 Fax No.: 000-0000-0000 Email ID: xxxxxxxxxxxx@xxxxxxxx.xxx For updated details of grievance officer, kindly refer xxxxx://xxx.xxxxxxxx.xxx/customer-care/health- services/grievance-redressal.aspx If the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizensInsured person is not satisfied with the above, please contact the respective branch office of the Company or call they can escalate to XXX@xxxxxxxx.xxx. Grievance may also be lodged at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxxIRDAI lntegrated Grievance Management System - xxxxx://xxxx. xxxx.xxx. in/ Insurance Ombudsman: lf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of lnsurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017grievance. The contact details of the Insurance Ombudsman offices are have been provided on Our website and in this Policy at Annexure VI. Grievance may also be lodged at IRDAI lntegrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/as Annexure-B.

REDRESSAL OF GRIEVANCE. In ln case of a grievanceany grievance the insured person may contact the company through Website: xxx.xxxxxxx.xxx Toll free: 0000-000-0000 E-mail: xxxxxxxxxxxx@xxxxxxx.xxx (Senior citizens may write to us at: xxxxxxxxxxxxxxxxxxxx@xxxxxxx.xxx) Fax : 000-0000-0000 Courier: Customer Services Department Max Bupa Health Insurance Company Limited B-1/I-2, the Insured Person/ Policyholder can contact Us with the details through: Our website: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free : 0000 000 0000 Address: Aditya Birla Health insurance Co. Limited 9th Floor, Tower 1, One World Centre, Jupiter Xxxxx Compound, 000, Xxxxxxxx Xxxxx Mohan Cooperative Industrial Estate Xxxxxxx Xxxx, Elphinstone Road, Mumbai 400013. Xxx Xxxxx-000000 lnsured person may also approach the grievance cell at any of the company's branches with the details of grievance lf lnsured lflnsured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at Head – Customer Services Max Bupa Health Insurance Company Limited B-1/I-2, Mohan Cooperative Industrial Estate Xxxxxxx Xxxx, Xxx Xxxxx-000000 Customer Helpline No: 0000-000-0000 Fax No.: 000-0000-0000 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx For updated details of grievance officer, kindly refer xxxxx://xxx.xxxxxxx.xxx/customer-care/health- services/grievance-redressal.aspx If the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizensInsured person is not satisfied with the above, please contact the respective branch office of the Company or call they can escalate to XXX@xxxxxxx.xxx. Grievance may also be lodged at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxxIRDAI lntegrated Grievance Management System - xxxxx://xxxx. xxxx.xxx. in/ Insurance Ombudsman: lf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of lnsurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017grievance. The contact details of the Insurance Ombudsman offices are have been provided on Our website and in this Policy at Annexure VI. Grievance may also be lodged at IRDAI lntegrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/as Annexure-B.

REDRESSAL OF GRIEVANCE. In ln case of a grievanceany grievance the insured person may contact the company through Website: xxx.xxxxxxxx.xxx Toll free: 0000-000-0000 E-mail: xxxxxxxxxxxx@xxxxxxxx.xxx (Senior citizens may write to us at: xxxxxxxxxxxxxxxxxxxx@xxxxxxxx.xxx) Fax : 000-0000-0000 Courier: Customer Services Department D-5, the Insured Person/ Policyholder can contact Us with the details through: Our website: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free : 0000 000 0000 Address: Aditya Birla Health insurance Co. Limited 9th 2nd Floor, Tower 1Logix Infotech Park opp. Xxxxx Xxxxxxx, One World CentreSector 59, Jupiter Xxxxx CompoundNoida, 000Uttar Pradesh, Xxxxxxxx Xxxxx Xxxx, Elphinstone Road, Mumbai 400013. 201301 lnsured person may also approach the grievance cell at any of the company's branches with the details of grievance lf lnsured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at Head – Customer Services Niva Bupa Health Insurance Company Limited D-5, 2nd Floor, Logix Infotech Park opp. Xxxxx Xxxxxxx, Sector 59, Noida, Uttar Pradesh, 201301 Customer Helpline No: 0000-000-0000 Fax No.: 000-0000-0000 Email ID: xxxxxxxxxxxx@xxxxxxxx.xxx For updated details of grievance officer, kindly refer xxxxx://xxx.xxxxxxxx.xxx/customer-care/health- services/grievance-redressal.aspx If the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizensInsured person is not satisfied with the above, please contact the respective branch office of the Company or call they can escalate to XXX@xxxxxxxx.xxx. Grievance may also be lodged at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxxIRDAI lntegrated Grievance Management System - xxxxx://xxxx. xxxx.xxx. in/ Insurance Ombudsman: lf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of lnsurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017grievance. The contact details of the Insurance Ombudsman offices are have been provided on Our website and in this Policy at Annexure VI. Grievance may also be lodged at IRDAI lntegrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/as Annexure-B.

REDRESSAL OF GRIEVANCE. In case of a grievance, grievance the Insured Person/ Policyholder insured Person can contact Us with the details company through: Our website: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx xxxxx://xxx.xxxx.xxx/health-insurance/ Toll Free : 0000 000 0000 AddressEmail: Aditya Birla Health insurance Co. Limited 9th xxxxx@xxxx.xxx Courier: ACKO General Insurance Limited, 2nd Floor, Tower 1#36/5, Hustlehub One World CentreEast, Jupiter Xxxxx CompoundSomasandrapalya, 00027th Xxxx Xx, Xxxxxxxx Xxxxx XxxxXxxxxx 0, Elphinstone RoadXXX Xxxxxx, Mumbai 400013. Xxxxxxxxx, Xxxxxxxxx 000000 lnsured person may also approach the grievance cell at any of the company's branches with the details of grievance grievance. lf lnsured insured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at Chief Grievance Officer Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 00xx Xxxx Xxxx Xxxxxx 0, XXX Xxxxxx, Xxxxxxxxx Xxxxxxxxx – 000000 Phone: 0000 000 0000 (Toll-Free) or 0000 000 0000 Email: xxx@xxxx.xxx For updated details of grievance officer, refer the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizens, please contact the respective branch office of the Company or call at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxx. xxxxx://xxx.xxxx.xxx/customer-service/grievance-redressal/ lf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of lnsurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VIII. Grievance may also be lodged at IRDAI lntegrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/– xxxxx://xxxx.xxxxx.xxx.xx/

REDRESSAL OF GRIEVANCE. In case of a grievance, the Insured Person/ Policyholder can contact Us with the details through: Our website: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free : 0000 000 0000 Address: Aditya Birla Health insurance Co. Limited 9th 9n Floor, Tower 1, One World Centre, Jupiter Xxxxx Compound, 000, Xxxxxxxx Xxxxx Xxxx, Elphinstone Road, Mumbai 400013. lnsured person may also approach the grievance cell at any of the company's branches with the details of grievance lf lnsured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at For updated details of grievance officer, refer the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizens, please contact the respective branch office of the Company or call at <<0000 000 0000 0000> or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxx. lf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of lnsurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VI. Grievance may also be lodged at IRDAI lntegrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/xxxxx://xxx.xxxx.xxxx.xxx.xx/

REDRESSAL OF GRIEVANCE. In case of a grievance, grievance the Insured Person/ Policyholder insured Person can contact Us with the details company through: Our website: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx xxxxx://xxx.xxxx.xxx/health-insurance/ Toll Free : 0000 000 0000 Address1800 266 2256 Email: Aditya Birla Health insurance Co. Limited 9th xxxxx@xxxx.xxx Courier: ACKO General Insurance Limited, 2nd Floor, Tower 1#36/5, Hustlehub One World CentreEast, Jupiter Xxxxx CompoundSomasandrapalya, 00027th Xxxx Xx, Xxxxxxxx Xxxxx XxxxXxxxxx 0, Elphinstone RoadXXX Xxxxxx, Mumbai 400013. Xxxxxxxxx, Xxxxxxxxx 000000 lnsured person may also approach the grievance cell at any of the company's branches with the details of grievance grievance. lf lnsured insured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at Chief Grievance Officer Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 00xx Xxxx Xxxx Xxxxxx 0, XXX Xxxxxx, Xxxxxxxxx Xxxxxxxxx – 000000 Phone: 0000 000 0000 (Toll-Free) or 0000 000 0000 Email: xxx@xxxx.xxx For updated details of grievance officer, refer the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizens, please contact the respective branch office of the Company or call at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxx. xxxxx://xxx.xxxx.xxx/customer-service/grievance-redressal/ lf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of lnsurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VIII. Grievance may also be lodged at IRDAI lntegrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/– xxxxx://xxxx.xxxxx.xxx.xx/

REDRESSAL OF GRIEVANCE. (In case of a grievance, any grievance the Insured Person/ Policyholder can Person may contact Us with the details throughcompany through Website : Our websitexxx.xxxxxxxxx.xxx Toll free: xxx.xxxxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxx Email1800-102- 7723 e-mail xxxxxxxxxxxx@xxxxxxxxx.xxx Telephone : xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx 0000-000-0000 (Toll Free - 9 Am to 8 PM, Monday to Saturday) : 0000 000 0000 AddressFor Senior Citizen +00 00 00000000 xxxxxxxxxxxxxxxxx@xxxxxxxxx.xxx Courier: Aditya Birla Health insurance Co. Limited 9th FloorAny branch office or the correspondence address, Tower 1, One World Centre, Jupiter Xxxxx Compound, 000, Xxxxxxxx Xxxxx Xxxx, Elphinstone Road, Mumbai 400013. lnsured during normal business hours Insured person may also approach the grievance cell at any of the company's ’s branches with the details of grievance lf lnsured If Insured person is not satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at XXXXXX QBE GENERAL INSURANCE COMPANY LIMITED Address: Ground Floor, P&G Plaza, Xxxxxxxx Xxxxxxxx Xxxx, Xxxxxxx, Xxxxxxx (Xxxx), Xxxxxx - 000 000, Xxxxx Tel: +00 00 0000 0000 Fax: +00 00 0000 0000 Website: xxx.xxxxxxxxx.xxx Email: xxxxxxxxxxxx@xxxxxxxxx.xxx Company Officials: Website: xxx.xxxxxxxxx.xxx For updated details of grievance officer, kindly refer the link xxxxx://xxx.xxxxxxxxxxxxxxxxxx.xxx/healthinsurance/#!/homepage For senior citizens, please contact the respective branch office of the Company or call at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxx@xxxxxxxxxxx.xxx. lf lnsured (If Insured person is not satisfied with the redressal of grievance through above methods, the insured person Insured Person may also approach the office of lnsurance Insurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VIgrievance. Grievance may also be lodged at IRDAI lntegrated Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/xxxxx://xxxx.xxxx.xxx.xx/ If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest Insurance Ombudsman for resolution of the grievance. The contact detailsof Ombudsman offices attached as Annexure I to this Policy document LIST OF OMBUDSMEN OFFICES Areas of Jurisdiction Office of the Insurance Ombudsman Gujarat , UT of Dadra and Nagar Haveli, Daman and Diu AHMEDABAD - Xxxx Xxxxxx Xxxxx Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka BENGALURU - Smt. Xxxxxx Xxxx Office of the Insurance Ombudsman, Xxxxxx Xxxxxx Building,PID No. 57-27-N-19 Ground Floor, 19/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxxx, Xxxxxxxxx – 000 078. Tel.: 080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Madhya Pradesh and Chhattisgarh HOPAL - Shri Guru Xxxxx Xxxxxxxxxxx Office of the Insurance Ombudsman, Xxxxx Vihar Complex, 2nd Floor, 0, Xxxxxxx Xxxxx, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755 - 0000000 / 0000000 Fax: 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx Xxxxxx XXXXXXXXXXXX - Shri Xxxxxx Xxxxxxx Xxxxx Office of the Insurance Ombudsman, 00, Xxxxxx xxxx, Xxxxxxxxxxx – 751 009. Tel.: 0674 - 0000000 /0000000 Fax: 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx Punjab , Haryana, Himachal Pradesh, Jammu and Kashmir, UT of Chandigarh CHANDIGARH - Xx. Xxxxxx Xxxxx Verma Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172 - 0000000 / 0000000 Fax: 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx Tamil Nadu, UT–Pondicherry Town and Karaikal (which are part of UT of Pondicherry) CHENNAI - Shri X. Xxxxxxxx Xxxxxxx Office of the Insurance Ombudsman, Xxxxxx Xxxxxx Court, 4th Floor, 000, Xxxx Xxxxx, Xxxxxxxxx, XXXXXXX – 000 018. Tel.: 044 - 00000000 / 00000000 Fax: 044 - 24333664 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx Delhi DELHI - Shri Xxxxxx Xxxxxxx Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Xxxx Xxx Road, New Delhi – 110 002. Tel.: 011 - 00000000/23213504 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx Assam , Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura GUWAHATI - Shri Kiriti .X. Xxxx Office of the Insurance Ombudsman, Xxxxxx Xxxxxx, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361 - 0000000 / 2602205 Email: xxxxxxxxxx.xxxxxxxx@xxxx.xx.xx Andhra Pradesh, Telangana and UT of Yanam – a part of the UT of Pondicherry HYDERABAD - Shri I. Xxxxxx Xxxx Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040 - 00000000 / 00000000 Fax: 040 - 23376599 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Rajasthan JAIPUR - Smt. Xxxxxxx Xxxxxx Office of the Insurance Ombudsman, Xxxxxx Xxxxx – II Bldg., Gr. Floor, Xxxxxxx Xxxxx Xxxx, Jaipur - 302 005. Tel.: 0141 - 2740363 Email: Xxxxxxxxxx.xxxxxx@xxxx.xx.xx Kerala , UT of (a) Lakshadweep, (b) Mahe – a part of UT of Pondicherry ERNAKULAM - Xx. Xxxxxx Xxxxx Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484 - 0000000 / 0000000 Fax: 0484 - 2359336 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx West Bengal, UT of Andaman and Nicobar Islands, Sikkim Office of the Insurance Ombudsman, KOLKATA - Shri X. X. Xxxx Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072. Tel.: 033 - 00000000 / 00000000 Fax : 033 - 22124341 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. LUCKNOW -Shri Justice Xxxx Xxxxx Xxxxxxxxxx Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxx, Phase-II, Xxxxx Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522 - 0000000 / 0000000 Fax: 0522 - 2231310 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane MUMBAI - Shri Xxxxxx X. Xxxxxx Office of the Insurance Ombudsman, 3rd Floor, Xxxxxx Xxxx Xxxxxx, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022 - 00000000 / 00000000 Fax: 022 - 26106052 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, NOIDA - Shri Xxxxxxx Xxxxxxx Xxxxxx Office of the Insurance Ombudsman, Xxxxxxx Xxxxx Palace 4th Floor, Main Road, Naya Bans, Sector 15, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0000-0000000 / 2514252 / 2514253 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx Bihar, Jharkhand. PATNA - Shri X. X. Xxxxx Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0000-0000000 Email: xxxxxxxxxx.xxxxx@xxxx.xx.xx Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region PUNE - Shri Xxxxx Xxx Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Xxxxxx Road, Xxxxxxx Xxxx, Pune – 411 030. Tel.: 000-00000000 Email: xxxxxxxxxx.xxxx@xxxx.xx.xx Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx