Recovery Time Objective. System Recovery Time Objective Dedicated Services < 4 hours Backup & Restore This section explains the guarantees regarding data backup & restore included in your Service Level Agreement.
Recovery Time Objective. In the event of a system failure requiring a complete rebuild of the myday platform onto Microsoft Azure, either in the same or different region, the Recovery Time Objective is 8 hours EXCLUDING Sync Data which would need to be resynced to myday from the on-premises sync server.
Recovery Time Objective is the duration of time within which a service, business process or application must be restored after an outage to avoid unacceptable consequences associated with a break in continuity of business
Recovery Time Objective. Services will have a maximum allowable outage of two (2) consecutive hours within each month of Service under the term of Agreement.
Recovery Time Objective. The recovery time objectives in the following table have been established following discussions with Xxxxx Xxxxxx and Xxx Xxxxxxxx. RTO refers to the period following a disaster that Council can survive without a service before in starts to cause major business interruption. Service Requested RTO ievable RTO Comments Authority – Payment Processing 2 Days 1 Day Manual receipting option available Authority – Payroll / Fleet 2 Days 1 Day Have the option to replay the last banking if required Purchasing 2 Days 1 Day Rates 2 Days 1 Day Applications 2 Days 1 Day Now more dependant on the State Government portal BIS 1 Week 1 Day Credit Card process 2 days Banks to provide, all credit card facilities are in Council Offices only. Email 1 Day 1 Day Mapping (Intramaps) 1 Week 1 Day Mapping (Mapinfo) 1 Week 1 Day Content Manager 1 Day 1 Day Reflect 1 Day 1 Day Software and data is synced to the cloud. Phones 1 Day 1 Day File Systems 1 Day 1 Day DR Management (Recover Software) Able to access as required Web Casting (Blue Jeans) 1 Week Alternate site available (E.g. Jerilderie or Darlington Point) Inter-site Wireless 2 Days Alternate options required Internet Access 2 Days Remote Desktop 1 Week 1 Day RDPlus 2 Days 1 Day Sewer Alarms Building Security 1 Week
Recovery Time Objective. The Recovery Time Objective (RTO) is the targeted duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity. The commitment for the RTO for the Kinetic Platform is 4 hours.
