Rapid Resolution Response. Marco will use commercially reasonable efforts to provide a live-call response to all Marco Support Desk Service requests. If Marco does not respond to a live-call, Client may leave a voice or email message. Marco Support Desk Service requests shall contain a detailed description of the problem, Client’s requested timeline for resolution, the nature of any failure, any error/alert or other messages, tasks that were being performed prior to the problem, the name and version of software being used and the desired end result.
Appears in 9 contracts
Samples: Marco Amplifyit Product Agreement, Marco Amplifyit Product Agreement, Managed It Product Agreement
Rapid Resolution Response. Marco will use commercially reasonable efforts to provide a live-call response to all Marco Support Desk Service requests. If Marco does not respond to a live-call, Client may leave a voice or email message. Marco Support Desk Service requests shall contain a detailed description of the problem, Client’s requested timeline for resolution, the nature of any failure, any error/alert or other messages, tasks that were being performed prior to the problem, the name and version of software being used and the desired end result.
Appears in 4 contracts
Samples: Marco’s Cloud Voice Product Agreement, Marco's Managed Wan Agreement, Marco’s Cloud Voice Agreement
Rapid Resolution Response. Marco Xxxxx will use commercially reasonable efforts to provide a live-call response to all Marco Support Desk Service requests. If Marco Xxxxx does not respond to a live-call, Client may leave a voice or email message. Marco Support Desk Service requests shall contain a detailed description of the problem, Client’s requested timeline for resolution, the nature of any failure, any error/alert or other messages, tasks that were being performed prior to the problem, the name and version of software being used and the desired end result.
Appears in 2 contracts
Samples: Marco’s Cloud Voice Product Agreement, Marco's Managed Wan Agreement
Rapid Resolution Response. Marco will use commercially reasonable efforts to provide a live-call response to all Marco Support Desk Service requests. If Marco does not respond to a live-call, Client may leave a voice or email message. Marco Support Desk Service requests shall contain a detailed description of the problem, Client’s requested timeline for resolution, the nature of any failure, any error/alert or other messages, tasks that were being performed prior to the problem, the name and version of software being used and the desired end resultendresult.
Appears in 1 contract
Samples: Marco Amplifyit Product Agreement