Question Response. Purchasing error is generated by the Contractor Credit note issued and collection or re-supply organised as necessary at no cost to customer. Purchasing error is generated by the Customer Credit note issued and collection or re-supply organised as necessary at no cost to customer. Products are received faulty / damaged / short dated Product replaced immediately at no cost to customer. Maximum time to replace goods. Within 24 hours metro/regional and 48 hours rural/remote as per delivery schedule. Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide Toll-free Phone Number (s)? 0000 000 000 Non toll-free Help desk number? 02 9437 1355 Corresponding toll charges? N/A Help desk hours? 9-5 Monday through Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging (Aust) Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx ABN: 12 059 499 660 Site address: 00 Xxxxxx Xxxx, Xxxxx Xxxx, XXX 0000 Post address: 00 Xxxxxx Xxxx, Xxxxx Xxxx, XXX 0000 Telephone: 00 0000 0000 Facsimile: 02 9676 6696 E-mail: xxxxx@xxxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/A Goods Return Policy
Question Response. Where will the restricted data be stored and how will the data files be encrypted? How often do you update and review access policies for all system users and administrators? Please provide the date of your most recent access policy review. Describe the procedures for limiting access to systems and data files to only authorized team members. Can data import, data export, and service management be conducted over secure industry accepted standardized network protocols? How will data be securely transmitted between team members (if applicable) within and external to your network? Describe the procedures in place to ensure Restricted Use Data shall not be replicated or used in non-secure environments. Do you conduct network, application, and operating system layer vulnerability scans? Please provide the scanning frequency. Do you utilize industry standard malware protection on all systems with access to restricted data? What software will be used to visualize, analyze, and report results generated from the data? Where will the files generated by the visualization, analysis, and intelligence software be stored and how will the files be protected? Do you specifically train your employees, contractors, or agents regarding their specific roles and the information security controls they must fulfill? Please describe your training requirements and how you document employee acknowledgement of training. Do you audit your security practices or conduct security assessments annually? Are the results of internal and external audits available for review? Please provide the date of your most recent audit or security assessment. Do you conduct risk assessments associated with data governance requirements at least once a year? Please provide the date of your most recent risk assessment. Are the results of your most recent risk assessment available for review? Do you have controls in place to restrict and monitor the unauthorized movement of data within your systems? Please describe your backup strategy and data retention policies. Do you support secure deletion of archived and backed-up data? Do you have a documented security incident response plan? Please provide the date of your most recent test of your security incident response plan. Do you have a defined and documented incident notification process for reporting suspected security incidents within 24 hours? Exhibit C: Data Trust Individual User Non-Disclosure Agreement This Commonwealth of Virginia Data Trust Individual ...
Question Response. Purchasing error is generated by the Contractor If a purchasing error is generated by the Bunzl and notification is received within 7 days of receipt of goods. Bunzl will rectify the error at no cost to the customer Purchasing error is generated by the Customer If a purchasing error is generated by the customer and notification is received within 7 days of receipt of goods, goods may be returned for credit with prior approval of Bunzl and a restocking fee of $30.00 may be payable by the customer. Products are received faulty / damaged / short dated If any good are defective, Bunzl will replace the goods at no cost to the customer. Maximum time to replace goods. Sydney & Newcastle Metro Area 24 hours and Country Areas 48 Hours Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Bunzl Outsourcing Services have customer service teams in both Sydney and Newcastle Branches available between 8.00am and 6.00pm Monday to Friday. Newcastle service customers north of the Hawkesbury River to the Queensland border and Sydney service all other areas of NSW. Sydney customer service phone number is (00) 00000000 and email address is xxxxxx.xx@xxxxx.xxx.xx. Customer Service Team Leader in Sydney is Xxxxxxx Xxxxxxxx. Newcastle Customer Service phone number is (00) 00000000 and email address is xxxxxxxxx.xx@xxxxx.xxx.xx. Customer Service Team Leader for Newcastle is Xxxxxx Xxxx. Toll-free Phone number (s)? Newcastle Toll Free Number 1800045962 Canberra/Country Toll Free Number 1800046027 Non toll-free Help desk number? Sydney (00) 00000000 Newcastle (00)00000000 Corresponding toll charges? N/A Help desk hours? 8.00am to 6.00pm Monday to Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Cello Paper Pty Ltd Contact: Xxxxxx Xxxxxxxx ABN: 48 000 179 331 Site address: 00-00 Xxxxxxx Xxxxxx, Xxxxxxxxx XXX 0000 Post address: Locked Mail Xxx 00 Xxxxxxxxx XXX 0000 Telephone: 0000 000 000 Facsimile: 1300 654 515 E-mail: xxxxx@xxxxx.xxx.xx Internet: xxx.xxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question...
Question Response. Purchasing error is generated by the Contractor If the customer claims that the goods do not conform to the description set out in the Contract, have been short-delivered or damaged in transit, then the customer shall give written notice to Covidien within 7 days after Delivery and preserve the Goods intact and available for inspection by Covidien’s representatives at the customer’s or Covidien’s premises, as Covidien may elect. All product returns must be authorised by Xxxxxxxx's Credits Department prior to their return to our warehouse. Xxxxxxxx will then arrange for the return. All claims must be notified within 7 days of receipt of goods. No restocking fees will be charged. Purchasing error is generated by the Customer In the event the customer incorrectly orders, Covidien may, at its discretion, accept the goods for return. A restocking charge will be applicable. Note: Goods must be in their original packaging and condition with no stickers or markings on either product or packaging. Products are received faulty / damaged / short dated If product fails out of box (i.e. – within 7 days of receipt of goods). It may be deemed an Out of Box Failure. Products will be replaced free of charge. Maximum time to replace goods. Maximum time to replace goods covered by warranty as per warranty clause 10 of Covidien's Terms and Conditions of Sale. Other goods - 7 days as per clause 8 Return of Goods Policy of Covidien's Terms and Conditions of Sale.
Question Response. Purchasing error is generated by the Contractor Credit issued Purchasing error is generated by the Customer Credit Issued Products are received faulty / damaged / short dated Credit issued or product replaced Maximum time to replace goods. 24 hours Sydney Metro / 48 hours Rural Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? Yes Non toll-free Help desk number? No Corresponding toll charges? N/A Help desk hours? 8am to 5pm Distributor/s Question Response Trading Name Xxxxxxxx Xxxxxx Healthcare (CH2) Site Address (principal place of business) 00 - 00 Xxx Xxxxxx, Xxxxxxxxx XXX 0000 Sales Order Phone Number 00 0000 0000 Sales Order Email Address xxx.xxxxxxxx.xxxxxxx@xx0.xxx.xx Company Email Address xxxxx@xx0.xxx.xx Company Website Address xxx.xx0.xxx.xx Question Response Trading Name EBOS Group Pty Ltd Site Address (principal place of business) Xxxx 0, 000 Xxxxxxx Xx, Xxxxxxxxxx XXX 0000 Sales Order Phone Number 0000 000 000 Sales Order Email Address xxxxxxxxxxxxxxx@xxxxxxxxx.xxx.xx Company Email Address xxxx@xxxxxxxxx.xxx.xx Company Website Address xxx.xxxxxxxxxxxxxx.xxx.xx In Vitro Technologies Pty Ltd Contact: Xxxxxxx Xxxxxxxx ABN: 27 102 379 895 Site address: 0 Xxxxx Xxxxxx, Xxxxxxxxx Xxx 0000 Post address: 0-0 Xxxxxx Xxxx, Xxxxx Xxxx, Xxxxxxxx 0000 Telephone: 0000 000 000 Facsimile: 1300 552 004 E-mail: xxxx@xxxxxxx.xxx.xx Internet: xxx.xxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? When an order is placed before 1300hrs EST on normal working days, between Monday and Friday, the Standard Delivery Time to the Sydney metropolitan area is 24 hours. The Standard Delivery Time is subject to; the product being available in the warehouse, the product having received a successful warehouse service inspection and the next day for delivery is a normal working day. Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? When an order is placed before 1300hrs EST on normal working days, between Monday and Friday, the Standard Delivery Time to regional NSW area is 48 hours and Northern NSW regional area is 7...
Question Response. Purchasing error is generated by the Contractor Any request for Credit must be notified within 30 days of delivery. Prior approval must be obtained from our Sales Service staff on 02 9150 7405 before returning any goods. This process is required either your fault or our fault. A Return Authority (RA) number will be issued to the customer once the return has been authorised. This RA number is to be put on or attached to the returned goods, together with a copy of the original invoice and any relevant correspondence. Goods must be returned in their original packaging and in good condition to be re saleable. Goods will be accepted for credit or replacement at the sole discretion of the Company The Company will arrange or authorise the customer in writing to arrange for the goods to be collected. If the customer returns goods without written authority by the Company, the Company will not be responsible for any freight charges or loss of goods for any reason. The Company reserves the right to refuse and/or delay credit and/or replacement unless the procedures for the return of goods have been followed. Purchasing error is generated by the Customer “As Above” Products are received faulty / damaged / short dated “As Above” Maximum time to replace goods. “As Above”
Question Response. Purchasing error is generated by the Contractor Not applicable as we have not nominated any contractors under this tender. Purchasing error is generated by the Customer We appreciate that our customers may change their minds on items purchased, but can confidently know that Medline offers a return goods policy that is designed to be fair and reasonable. To this end we have implemented a tiered fee system. Products are received faulty / damaged / short dated Medline will accept the return of any item that has been shipped in error or found to be defective. Damaged items will require the appropriate inspection and or documentation that will allow Medline to file the appropriate claim with the carrier. We ask that customers adhere to our return of goods policy. Maximum time to replace goods. After 180 days items are no longer returnable. Help Desk Policy
Question Response. Purchasing error is generated by the Contractor Replace or credit any incorrectly supplied products at no cost to the customer
Question Response. How many start-up participants received tailored management services? e.g. services that were tailored specifically for the start-up that might include business improvement/capability development, business plans, financial; marketing; resourcing; mentoring. How many of the start-up participants that received tailored management services are located in regional areas? The regional locator tool will assist you to determine if a start-up is regional. We consider all start-ups located in Inner Regional, Outer Regional, Remote and Very Remote classification areas to be regional. No As part of your project, did you conduct specific activities to encourage or facilitate investment for start-ups? How many start-up participants have had contact with interested investors, or received investment offers due to this project? How many start-up participants have been successful in securing investment to date? What is the total value of private sector investment in participant start-ups that is attributable to the project to date? $ As part of your project, did you conduct specific activities to encourage or facilitate investment for regional start-ups? How many regional start-up participants have had contact with interested investors, or received investment offers due to this project? How many regional start-up participants have been successful in securing investment to date? What is the total value of private sector investment in regional participant start-ups that is attributable to the project to date? $ How many new business networks have you established as a result of the Incubator Support grant? Examples include strategic or investment partnerships; collaborations; researchers, mentors, advisers and supply chain networks. How many start-up participants have: formed new collaborations or partnerships with other businesses, universities, research organisations or supply chains due to this project? increased their revenue or expanded their business due to this project? successfully engaged in international trade as a result of this project? successfully engaged in domestic trade as a result of this project? How many of the start-up participants did you assist in accessing and using the DataStart program? How many of these were regional start-ups? Provide any additional information to explain your answers in the table more fully.
Question Response. 1. Describe the support offerings that your company provides. Do you support the product with internal support staff or through a third party?
