Common use of Quality Services Clause in Contracts

Quality Services. All partners will work together to create and sustain a safe and healthy living environment through quality, coordinated service delivery, but also allow for innovation and new ideas; • Equality And Diversity: To support the quality of life for all citizens of Swansea and promote equality of opportunity and eliminate discrimination for those who belong to the protected groups outlined in the Equality Act 2010 (and Welsh Regulations 2011) and any implications from the Welsh Language (Wales) Measure (2011); • Communication and engagement: To promote and support user involvement and public consultation on the services provided in Swansea; • Partnership working, Joint events and activities: Either in partnership or independently to provide services in support of the above to a cost effective and high quality standard; • Volunteering: to recognise volunteering as an important contribution and commitment made by local people to their communities. Support develop and promote volunteers’ meaningful contributions to service delivery, sustainability and development of projects and initiatives. • Development: To recognise development and training as an essential tool to maintaining high quality service provision, and support those who require training to develop individually and collectively by utilising ways of sharing best practice. Engagement and Involvement To ensure the Third Sector and Swansea Council are involved and engaged with revision of the Compact agreement, a series of events and workshop have taken place to gain the sector’s views on how best we can work together to meet the future challenges. Further engagement, co- production and monitoring of the Compact agreement will take place to ensure the sector is fully aware of future plans and opportunities. Structure The current structure and scope of consultation, representation and partnership arrangements between the local authority and the Third Sector is already well established and working well in many areas. Many organisations and departments have built up positive partnership and working arrangements. It is not the intention that any new structure should disrupt or duplicate these in any way but to support these ways of working. The following structure aims to involve all stakeholders in determining the strategic policy and direction through: • Annual Standing Conference; recommended a joint event in partnership with SCVS annual conference • Annual update report – to the Swansea Council Cabinet • Third Sector Task and Finish working group - a small group to meet, should the need arise, to discuss and report upon one off, urgent and wider policy and strategy issues. Commissioning Model and Funding The Council’s approach to commissioning is to ensure there is an overview of all commissioning activity in order to support achievement of corporate objectives in line with the following principles: • Outcome based for cohorts of people • A move towards a single contract with a provider • A move towards a single lead commissioner • Alignment to the commissioning cycle – plan, do, review, analyse • Co-production as part of the commissioning cycle, whenever possible. Swansea Council will publish and update all commissioning opportunities on Sell2Wales. All other funding opportunities through the Compact Fund will be published annually and promoted to the whole sector. The External Funding Panel will be the decision making body for funding. All systems will work within the Council’s political process. Monitoring and Evaluation Monitoring and evaluation of the Compact Agreement between the Council and the Sector will be conducted through Third Sector Liaison Group, with the main purpose of the group being to share a general overview of strategic developments and a general exchange of information. The group would: • Comprise of equal membership of Council and Third Sector representatives • Meet bi-annually • Third Sector representatives elected from a broad cross section of the Sector, Council representatives shall be drawn from across service areas with links to the Third Sector • Ensure Third Sector Forum Groups and relevant council groups to feed in The purpose of the group would include: • To promote the Compact Agreement and encourage ownership and support across both sectors • To monitor the expected outcomes outlined in the Compact Agreement and review the objectives to ensure the document remains responsive to current trends • To act as a mechanism to facilitate dialogue between the Council and the Third Sector on matters of shared interest • To agree a joint work programme for each year to share and manage risk • To monitor the progress of delivering the work programme Conflict Resolution The Third Sector Liaison Group shall be the first point of reference for any conflict resolution; here issues can be discussed and agreed between the partners. Compact Agreement Annual Review The Purpose of the annual review will be to assess progress on the objectives outlined in the agreement and aid with future direction.

Quality Services. All partners will work together to create and sustain a safe and healthy living environment through quality, coordinated service delivery, but also allow for innovation and new ideas; •  Equality And Diversity: To support the quality of life for all citizens of Swansea and promote equality of opportunity and eliminate discrimination for those who belong to the protected groups outlined in the Equality Act 2010 (and Welsh Regulations 2011) and any implications from the Welsh Language (Wales) Measure (2011); •  Communication and engagement: To promote and support user involvement and public consultation on the services provided in Swansea; •  Partnership working, Joint events and activities: Either in partnership or independently to provide services in support of the above to a cost effective and high quality standard; •  Volunteering: to recognise volunteering as an important contribution and commitment made by local people to their communities. Support develop and promote volunteers’ meaningful contributions to service delivery, sustainability and development of projects and initiatives. •  Development: To recognise development and training as an essential tool to maintaining high quality service provision, and support those who require training to develop individually and collectively by utilising ways of sharing best practice. Engagement and Involvement To ensure the Third Sector and Swansea Council are involved and engaged with revision of the Compact agreement, a series of events and workshop have taken place to gain the sector’s views on how best we can work together to meet the future challenges. Further engagement, co- production and monitoring of the Compact agreement will take place to ensure the sector is fully aware of future plans and opportunities. Structure The current structure and scope of consultation, representation and partnership arrangements between the local authority and the Third Sector is already well established and working well in many areas. Many organisations and departments have built up positive partnership and working arrangements. It is not the intention that any new structure should disrupt or duplicate these in any way but to support these ways of working. The following structure aims to involve all stakeholders in determining the strategic policy and direction through: •  Annual Standing Conference; recommended a joint event in partnership with SCVS annual conference •  Annual update report – to the Swansea Council Cabinet •  Third Sector Task and Finish working group - a small group to meet, should the need arise, to discuss and report upon one off, urgent and wider policy and strategy issues. Commissioning Model and Funding The Council’s approach to commissioning is to ensure there is an overview of all commissioning activity in order to support achievement of corporate objectives in line with the following principles: •  Outcome based for cohorts of people •  A move towards a single contract with a provider •  A move towards a single lead commissioner •  Alignment to the commissioning cycle – plan, do, review, analyse •  Co-production as part of the commissioning cycle, whenever possible. Swansea Council will publish and update all commissioning opportunities on Sell2Wales. All other funding opportunities through the Compact Fund will be published annually and promoted to the whole sector. The External Funding Panel will be the decision making body for funding. All systems will work within the Council’s political process. Monitoring and Evaluation Monitoring and evaluation of the Compact Agreement between the Council and the Sector will be conducted through Third Sector Compact Liaison Group, with the main purpose of the group being to share a general overview of strategic developments and a general exchange of information. The group would: •  Comprise of equal membership of Council and Third Sector representatives •  Meet bi-annually • every two months (more frequently if required)  Third Sector representatives elected from a broad cross section of the Sector, Council representatives shall be drawn from across service areas with links to the Third Sector •  Charing of meetings will alternate between the Council and Third Sector, minute taking and administering the meeting will likewise alternate between partners.  Ensure Third Sector Forum Groups and relevant council groups to feed in The purpose of the group would include: •  To promote the Compact Agreement and encourage ownership and support across both sectors •  To monitor the expected outcomes outlined in the Compact Agreement and review the objectives to ensure the document remains responsive to current trends •  To act as a mechanism to facilitate dialogue between the Council and the Third Sector on matters of shared interest •  To agree a joint work programme for each year to share and manage risk •  To monitor the progress of delivering the work programme Conflict Resolution The Third Sector Compact Liaison Group shall be the first point of reference for any conflict resolution; here issues can be discussed and agreed between the partners. Compact Agreement Annual Review The Purpose of the annual review will be to assess progress on the objectives outlined in the agreement and aid with future direction.

Quality Services. All partners will work together to create and sustain a safe and healthy living environment through quality, coordinated service delivery, but also allow for innovation and new ideas; • Equality And Diversity: To support the quality of life for all citizens of Swansea and promote equality of opportunity and eliminate discrimination for those who belong to the protected groups outlined in the Equality Act 2010 (and Welsh Regulations 2011) and any implications from the Welsh Language (Wales) Measure (2011); • Communication and engagement: To promote and support user involvement and public consultation on the services provided in Swansea; • Partnership working, Joint events and activities: Either in partnership or independently to provide services in support of the above to a cost effective and high quality standard; • Volunteering: to recognise volunteering as an important contribution and commitment made by local people to their communities. Support develop and promote volunteers’ meaningful contributions to service delivery, sustainability and development of projects and initiatives. • Development: To recognise development and training as an essential tool to maintaining high quality service provision, and support those who require training to develop individually and collectively by utilising ways of sharing best practice. Engagement and Involvement To ensure the Third Sector and Swansea Council are involved and engaged with revision of the Compact agreement, a series of events and workshop have taken place to gain the sector’s views on how best we can work together to meet the future challenges. Further engagement, co- co-production and monitoring of the Compact agreement will take place to ensure the sector is fully aware of future plans and opportunities. Structure The current structure and scope of consultation, representation and partnership arrangements between the local authority and the Third Sector is already well established and working well in many areas. Many organisations and departments have built up positive partnership and working arrangements. It is not the intention that any new structure should disrupt or duplicate these in any way but to support these ways of working. The following structure aims to involve all stakeholders in determining the strategic policy and direction through: • Annual Standing Conference; recommended a joint event in partnership with SCVS annual conference • Annual update report – to the Swansea Council Cabinet • Third Sector Task and Finish working group - a small group to meet, should the need arise, to discuss and report upon one off, urgent and wider policy and strategy issues. Commissioning Model and Funding The Council’s approach to commissioning is to ensure there is an overview of all commissioning activity in order to support achievement of corporate objectives in line with the following principles: • Outcome based for cohorts of people • A move towards a single contract with a provider • A move towards a single lead commissioner • Alignment to the commissioning cycle – plan, do, review, analyse • Co-production as part of the commissioning cycle, whenever possible. Swansea Council will publish and update all commissioning opportunities on Sell2Wales. All other funding opportunities through the Compact Fund will be published annually and promoted to the whole sector. The External Funding Panel will be the decision making body for funding. All systems will work within the Council’s political process. Monitoring and Evaluation Monitoring and evaluation of the Compact Agreement between the Council and the Sector will be conducted through Third Sector Compact Liaison Group, with the main purpose of the group being to share a general overview of strategic developments and a general exchange of information. The group would: • Comprise of equal membership of Council and Third Sector representatives • Meet bi-annually • every two months (more frequently if required) Third Sector representatives elected from a broad cross section of the Sector, Council representatives shall be drawn from across service areas with links to the Third Sector • Charing of meetings will alternate between the Council and Third Sector, minute taking and administering the meeting will likewise alternate between partners. Ensure Third Sector Forum Groups and relevant council groups to feed in The purpose of the group would include: • To promote the Compact Agreement and encourage ownership and support across both sectors • To monitor the expected outcomes outlined in the Compact Agreement and review the objectives to ensure the document remains responsive to current trends • To act as a mechanism to facilitate dialogue between the Council and the Third Sector on matters of shared interest • To agree a joint work programme for each year to share and manage risk • To monitor the progress of delivering the work programme Conflict Resolution The Third Sector Compact Liaison Group shall be the first point of reference for any conflict resolution; here issues can be discussed and agreed between the partners. Compact Agreement Annual Review The Purpose of the annual review will be to assess progress on the objectives outlined in the agreement and aid with future direction.

Quality Services. All partners will work together to create and sustain a safe and healthy living environment through quality, coordinated service delivery, but also allow for innovation and new ideas; •  Equality And Diversity: To support the quality of life for all citizens of Swansea and promote equality of opportunity and eliminate discrimination for those who belong to the protected groups outlined in the Equality Act 2010 (and Welsh Regulations 2011) and any implications from the Welsh Language (Wales) Measure (2011); •  Communication and engagement: To promote and support user involvement and public consultation on the services provided in Swansea; •  Partnership working, Joint events and activities: Either in partnership or independently to provide services in support of the above to a cost effective and high quality standard; •  Volunteering: to recognise volunteering as an important contribution and commitment made by local people to their communities. Support develop and promote volunteers’ meaningful contributions to service delivery, sustainability and development of projects and initiatives. •  Development: To recognise development and training as an essential tool to maintaining high quality service provision, and support those who require training to develop individually and collectively by utilising ways of sharing best practice. Engagement and Involvement To ensure the Third Sector and Swansea Council are involved and engaged with revision of the Compact agreement, a series of events and workshop have taken place to gain the sector’s views on how best we can work together to meet the future challenges. Further engagement, co- production and monitoring of the Compact agreement will take place to ensure the sector is fully aware of future plans and opportunities. Structure The current structure and scope of consultation, representation and partnership arrangements between the local authority and the Third Sector is already well established and working well in many areas. Many organisations and departments have built up positive partnership and working arrangements. It is not the intention that any new structure should disrupt or duplicate these in any way but to support these ways of working. The following structure aims to involve all stakeholders in determining the strategic policy and direction through: •  Annual Standing Conference; recommended a joint event in partnership with SCVS annual conference •  Annual update report – to the Swansea Council Cabinet •  Third Sector Task and Finish working group - a small group to meet, should the need arise, to discuss and report upon one off, urgent and wider policy and strategy issues. Commissioning Model and Funding The Council’s approach to commissioning is to ensure there is an overview of all commissioning activity in order to support achievement of corporate objectives in line with the following principles: •  Outcome based for cohorts of people •  A move towards a single contract with a provider •  A move towards a single lead commissioner •  Alignment to the commissioning cycle – plan, do, review, analyse •  Co-production as part of the commissioning cycle, whenever possible. Swansea Council will publish and update all commissioning opportunities on Sell2Wales. All other funding opportunities through the Compact Fund will be published annually and promoted to the whole sector. The External Funding Panel will be the decision making body for funding. All systems will work within the Council’s political process. Monitoring and Evaluation Monitoring and evaluation of the Compact Agreement between the Council and the Sector will be conducted through a Voluntary and Third Sector Liaison Group, with the main purpose of the group being to share a general overview of strategic developments and a general exchange of information. The group would: •  Comprise of equal membership of Council and Third Sector representatives •  Meet bi-annually •  Third Sector representatives elected from a broad cross section of the Sector, Council representatives shall be drawn from across service areas with links to the Third Sector •  Ensure Third Sector Forum Groups and relevant council groups to feed in The purpose of the group would include: •  To promote the Compact Agreement and encourage ownership and support across both sectors •  To monitor the expected outcomes outlined in the Compact Agreement and review the objectives to ensure the document remains responsive to current trends •  To act as a mechanism to facilitate dialogue between the Council and the Third Sector on matters of shared interest •  To agree a joint work programme for each year to share and manage risk •  To monitor the progress of delivering the work programme Conflict Resolution The Voluntary and Third Sector Liaison Group shall be the first point of reference for any conflict resolution; here issues can be discussed and agreed between the partners. Compact Agreement Annual Review The Purpose of the annual review will be to assess progress on the objectives outlined in the agreement and aid with future direction.