Quality Service Reviews Sample Clauses

Quality Service Reviews. 1. As part of the Quality Assurance System outlined in Section VII.C., the State will use Quality Service Reviews (“QSRs”) to evaluate the quality of services and supports. Through the QSR process, the State will collect information through a sample of face- to-face interviews of the individual, relevant professional staff, and other people involved in the individual’s life, as well as through review of individual treatment plans. Through the QSR process, the State will evaluate, among other things, whether individuals’ needs are being identified, whether services and supports are meeting individuals’ needs, and whether services and supports are designed around individuals’ strengths and meeting individuals’ goals.
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Quality Service Reviews. 1. The Commonwealth shall use Quality Service Reviews (“QSRs”) to evaluate the quality of services at an individual, provider, and system-wide level and the extent to which services are provided in the most integrated setting appropriate to individuals’ needs and choice. QSRs shall collect information through:
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Quality Service Reviews. (a) Licensee agrees to collect, maintain and furnish to the Quality Control Representatives all performance data relating to the Licensed Services reasonably requested by the Quality Control Representatives and representative samples of Marketing Materials that are marketed or provided under the Licensed Marks or the Licensed Copyright to assure conformance of the Licensed Services and the Marketing Materials with the Quality Standards. At Licensor's reasonable request, Licensee shall send copies to Licensor of performance data relating to technical performance or conformance of the Licensed Services hereunder with the Quality Standards as previously provided by Licensee. Any such data provided to Licensor shall be treated confidentially in accordance with Article 17.
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Quality Service Reviews a. Licensee agrees to collect, maintain and furnish to the Quality Control Representatives all performance data relating to the Licensed Services reasonably requested by the Quality Control Representatives and representative samples of Marketing Materials that are marketed or provided under the Licensed Marks to assure conformance of the Licensed Services and the Marketing Materials with the Quality Standards. At Licensor's reasonable request, Licensee shall send copies to Licensor of performance data relating to technical performance or conformance of the Licensed Services as previously provided by Licensee. Any such data provided to Licensor shall be treated confidentially in accordance with Article 17.
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Quality Service Reviews. 17 5.4 Authorized Dealers, Resellers, Value Added Resellers and Sublicensees........... 18
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Quality Service Reviews a. Licensee agrees to collect, maintain and furnish to the Quality Control Representatives all performance data relating to the Licensed Services reasonably requested by the Quality Control Representatives and representative samples of Marketing Materials that are marketed or provided under the Licensed Marks to assure conformance of the Licensed Services and the Marketing Materials with the Quality Standards. At Licensor's reasonable request, Licensee shall send copies to Licensor of performance data relating to technical performance or conformance of the Licensed Services 17 <PAGE> as previously provided by Licensee. Any such data provided to Licensor shall be treated confidentially in accordance with Article 17. b. Licensor may independently, at its own cost, conduct continuous customer satisfaction and other surveys to determine if Licensee is meeting the Quality Standards in connection with its use of the Licensed Marks in the Licensed Services. Licensee shall cooperate, at Licensor's expense, with Licensor fully in the distribution and conduct of such surveys, and otherwise as may be reasonably necessary to verify Licensee's compliance with the Quality Standards, so long as such cooperation shall not unreasonably interfere with the conduct of Licensee's business. If Licensor learns that Licensee is not complying with the Quality Standards in any material respect, it shall notify Licensee and the provisions of Article 6 shall apply to such non-compliance. c. If Licensee learns that it is not complying with the Quality Standards in any material respect, it shall notify Licensor, and the provisions of Article 6 shall apply to such non-compliance. 5.4
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Quality Service Reviews. 1. The State will use Quality Service Reviews (QSRs) to evaluate the quality of services at an individual, provider and system-wide level. QSRs collect information through a sample of face-to-face interviews of the consumer, relevant professional staff, and other people involved in the consumer’s life and through review of individual treatment plans. QSRs evaluate, among other things, whether individuals’ needs are being identified, whether supports and services are meeting individuals’ needs, and whether supports and services are designed around individuals’ strengths and meeting individuals’ goals.
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Quality Service Reviews. Right of Inspection. Licensor shall have the right to designate from time to time one or more Quality Control Representatives, who shall have the right at any time upon fifteen (15) days prior notice to conduct during Licensee's regular business hours an inspection, test, survey and review of Licensee's facilities and otherwise to determine compliance with the applicable Service Specifications. Licensee agrees to furnish to the Quality Control Representatives (i) samples or simulations of Licensed Services and Marketing Materials that are marketed or provided under the Licensed Marks as Licensor may request from time to time, for inspections, surveys, tests and reviews to assure conformance of the Licensed Services and the Marketing Materials with the applicable Service Specifications and (ii) all performance data in its control relating to the conformance of such Licensed Services with the applicable Service Specifications. Licensor may independently conduct continuous customer satisfaction surveys to determine if Licensee is meeting the Service Specifications. Any information obtained by either party or disclosed by one party to the other party pursuant hereto shall be deemed to be Proprietary Information of the party obtaining the information or disclosing the information pursuant to Section 21 hereof. If Licensee has actual knowledge that it is not complying with any Service Specification it shall notify Licensor and the provisions of Section 9 shall apply to such noncompliance.
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Quality Service Reviews. ‌ In 2015, the Parties implemented a Quality Service Review (QSR) monitoring process. The lead independent monitors restructured monitoring team assignments based on subject matter to reduce inconsistencies in interpretation among team members. The independent monitoring teams finalized the QSR guidelines listed below:
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Related to Quality Service Reviews

  • Performance Reviews The Employee will be provided with a written performance appraisal at least once per year and said appraisal will be reviewed at which time all aspects of the assessment can be fully discussed.

  • Quality Assurance The parties endorse the underlying principles of the Company’s Quality Management System, which seeks to ensure that its services are provided in a manner which best conforms to the requirements of the contract with its customer. This requires the Company to establish and maintain, implement, train and continuously improve its procedures and processes, and the employees to follow the procedures, document their compliance and participate in the improvement process. In particular, this will require employees to regularly and reliably fill out documentation and checklists to signify that work has been carried out in accordance with the customer’s specific requirements. Where necessary, training will be provided in these activities.

  • Performance Review Where a performance review of an employee’s performance is carried out, the employee shall be given sufficient opportunity after the interview to read and review the performance review. Provision shall be made on the performance review form for an employee to sign it. The form shall provide for the employee’s signature in two (2) places, one (1) indicating that the employee has read and accepts the performance review, and the other indicating that the employee disagrees with the performance review. The employee shall sign in only one (1) of the places provided. No employee may initiate a grievance regarding the contents of a performance review unless the signature indicates disagreement. An employee shall, upon request, receive a copy of this performance review at the time of signing. An employee’s performance review shall not be changed after an employee has signed it, without the knowledge of the employee, and any such changes shall be subject to the grievance procedure of this Agreement. The employee may respond, in writing, to the performance review. Such response will be attached to the performance review.

  • Performance Tests Contractor shall perform Performance Tests in accordance with Section 11.2 of the Agreement and Attachment S.

  • Testing Landlord shall have the right to conduct annual tests of the Premises to determine whether any contamination of the Premises or the Project has occurred as a result of Tenant’s use. Tenant shall be required to pay the cost of such annual test of the Premises; provided, however, that if Tenant conducts its own tests of the Premises using third party contractors and test procedures acceptable to Landlord which tests are certified to Landlord, Landlord shall accept such tests in lieu of the annual tests to be paid for by Tenant. In addition, at any time, and from time to time, prior to the expiration or earlier termination of the Term, Landlord shall have the right to conduct appropriate tests of the Premises and the Project to determine if contamination has occurred as a result of Tenant’s use of the Premises. In connection with such testing, upon the request of Landlord, Tenant shall deliver to Landlord or its consultant such non-proprietary information concerning the use of Hazardous Materials in or about the Premises by Tenant or any Tenant Party. If contamination has occurred for which Tenant is liable under this Section 30, Tenant shall pay all costs to conduct such tests. If no such contamination is found, Landlord shall pay the costs of such tests (which shall not constitute an Operating Expense). Landlord shall provide Tenant with a copy of all third party, non-confidential reports and tests of the Premises made by or on behalf of Landlord during the Term without representation or warranty and subject to a confidentiality agreement. Tenant shall, at its sole cost and expense, promptly and satisfactorily remediate any environmental conditions identified by such testing in accordance with all Environmental Requirements. Landlord’s receipt of or satisfaction with any environmental assessment in no way waives any rights which Landlord may have against Tenant.

  • Marketing Plans Contractor and the Exchange recognize that Enrollees and other health care consumers benefit from efforts relating to outreach activities designed to increase heath awareness and encourage enrollment. The parties shall share marketing plans on an annual basis and with respect to periodic updates of material changes. The marketing plans of the Exchange and Contractor shall include proposed and actual marketing approaches, messaging and channels and provide samples of any planned marketing materials and related collateral as well as planned, and when completed, expenses for the marketing budget. The Contractor shall include this information for both the Exchange and the outside individual market. The Exchange shall treat all marketing information provided under this Section as confidential information consistent with Section 1.4.1. The obligation of the Exchange to maintain confidentiality of this information shall survive termination or expiration of this Agreement.

  • Root Cause Analysis Upon Vendor's failure to provide the Services in accordance with the applicable Service Levels (for any reason other than a Force Majeure Event) Vendor will promptly (a) perform a root-cause analysis to identify the cause of such failure, (b) provide Prudential with a report detailing the cause of, and procedure for correcting, such failure, (c) obtain Prudential's written approval of the proposed procedure for correcting such failure, (d) correct such failure in accordance with the approved procedure, (e) provide weekly (or more frequent, if appropriate) reports on the status of the correction efforts, and (f) provide Prudential with assurances satisfactory to Prudential that such failure has been corrected and will not recur.

  • Marketing Plan The MCP shall submit an annual marketing plan to ODM that includes all planned activities for promoting membership in or increasing awareness of the MCP. The marketing plan submission shall include an attestation by the MCP that the plan is accurate is not intended to mislead, confuse or defraud the eligible individuals or ODM.

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