Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Provisioning SLAs have two objectives: Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate. Measurement Process:
Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Provisioning SLAs have two objectives: Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate. Measurement Process: Objective 1: Individual Service Installations: Install intervals are based on the committed installation intervals established in this SLA or due dates negotiated between the Customer and the Contractor. This objective requires the Contractor to meet the due date for each individual service installation. This includes individual circuit/service/seat level installations for Coordinated and Managed Projects. Objective 2: Successful Install Monthly Percentage per Service Type: The Contractor shall sum all individual installations per service, as listed below, meeting the objective in the measurement period and divide by the sum of all individual service installations due per service in the measurement period and multiply by 100 to equal the percentage of service installations completed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies.
Provisioning and Implementation. This Section describes the support responsibilities of the Contractor for activities related to PSE Customer acquisition of services and equipment as defined in this Contract. The Contractor shall be responsible for the coordination and processing of all acquisitions for services and equipment provided by Subcontractors and Affiliates.
Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Provisioning SLAs have two (2) objectives: Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate. Measurement Process: Objective 1: Individual Service Installations: Install intervals are based on the committed installation intervals established in this SLA or due dates negotiated between the Customer and the Contractor. This objective requires the Contractor to meet the due date for each individual service installation. This includes individual circuit/service level installations for Coordinated and Managed Projects. Objective 2: Successful Install Monthly Percentage per Service Type: The Contractor shall sum all individual installations per service, as listed below, meeting the objective in the measurement period and divide by the sum of all individual service installations due per service in the measurement period and multiply by 100 to equal the percentage of service installations completed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Services: Features must be installed in conjunction with the service except when listed below: Service Type Committed Interval Days Coordinated/Managed Project BIS 30 Coordinated/Managed Project Objective (s): Objective 1: Individual service installation: Service provisioned on or before the due date per installation Service Request. Objective 2: Monthly Average percent by service type: Basic Standard Premier Bidder’s Objective Commitment Access Type (B) (S) (P) (B or P) BIS ≥ 90% N/A ≥ 95% P Rights and Remedies Per Occurrence: Objective 1: Individual service installations: 50% of installation fee credited to the Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100% of the installation fee credited to the Customer for all service installations (per service type) that did not complete within the committed...
Provisioning and Implementation. The Contractor shall:
