Proving the complaint. Travelbase will only consider complaints, accompanied by the relevant supporting documents. As far as services that have not been obtained are concerned, proof from the travel service provider must be submitted showing which services have not been provided. With regard to complaints concerning the operation of a flight, it may be requested that the ticket and the original boarding pass of the flight be presented. In the case of journeys involving a multi-day car holiday in a group, these must be treated by the legislator as a road trip/car holiday. Although these trips are described as ‘Rally’, the regulations do not encourage speeding or breaking traffic rules in any way. These trips are not speed races and may not be treated as such. Travelbase waives all responsibility as a race organisation. The rules of conduct are clarified in the regulations of the trips in question. Travelbase cannot be held liable for any damage, expenditure and costs that would have been incurred during your journey with Travelbase, but which could not have been foreseen on the basis of the information provided by you to Travelbase prior to or at the time of booking. Travelbase is not an airline and is not the carrier of any flights. Travelbase is not a carrier and is not the operator of any coach rides. It cannot therefore be responsible for delays and/or other damage caused by changes in the schedule of local partners, weather conditions or for any other reason, nor can it be responsible for the loss, damage or theft of baggage. Unless expressly stated otherwise, insurance for checked-in and hand baggage is never included. The customer is deemed to be responsible for the safe storage of his or her luggage. It is advised to attach a luggage label to your suitcase. Travelbase refers to the conditions of carriage of the operating carrier or bus company, which will apply to this contract. Travelbase reserves the right to exclude a customer from further travel if, as a result of his or her conduct, he or she is likely to endanger the safety and wellbeing of himself or herself or other travellers throughout the duration of the holiday. Travelbase reserves the right to exclude a customer from booking a trip if this customer has shown antisocial, dangerous or disrespectful behaviour on previous trips.
Proving the complaint. Travelbase will only consider complaints, accompanied by the relevant supporting documents. As far as services that have not been obtained are concerned, proof from the travel service provider must be submitted showing which services have not been provided. With regard to complaints concerning the operation of a flight, it may be requested that the ticket and the original boarding pass of the flight be presented.
