Product Technical Support & Sample Clauses

Product Technical Support &. Maintenance Licensee shall have the option of electing the Product technical support and maintenance (“maintenance”) set forth in the Contract by giving written notice to Contractor any time during the Centralized Contract term. Maintenance term(s) and any renewal(s) thereof are independent of the expiration of the Centralized Contract term and will not automatically renew. Maintenance shall include, at a minimum, (i) the provision of error corrections, updates, revisions, fixes, upgrade and new releases to Licensee, and (ii) Help Desk assistance with locally accessible “800” or toll free, local telephone service, or alternatively on-line Help Desk accessibility. Contractor shall maintain the Products so as to provide Licensee with the ability to utilize the Products in accordance with the Product documentation without significant functional downtime to its ongoing business operations during the maintenance term. Authorized User shall not be required to purchase maintenance for use of Product, and may discontinue maintenance at the end of any current maintenance term upon notice to Contractor. In the event that Authorized User does not initially acquire or discontinues maintenance of licensed Product, it may, at any time thereafter, reinstate maintenance for Product without any additional penalties or other charges, by paying Contractor the amount which would have been due under the Contract for the period of time that such maintenance had lapsed, at then current NYS net maintenance rates.
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Product Technical Support &. By entering into this Agreement, Dealer recognizes and accepts its obligation to provide both pre-sale and post-sale Product Technical Support. This includes, but is not limited to, proper pump sizing per application and general troubleshooting. Dealer’s failure to provide Product Technical Support constitutes a material breach of this Agreement and grounds for termination thereof at the discretion of SunRotor.
Sample 1
Product Technical Support &. Maintenance Licensee shall have the option of electing the Product technical support and maintenance (“maintenance”) set forth in the Contract by giving written notice to Contractor any time during the Centralized Contract term. Maintenance term(s) and any renewal(s) thereof are independent of the expiration of the Centralized Contract term and will not automatically renew. Maintenance shall include, at a minimum, (i) the provision of error corrections, updates, revisions, fixes, upgrade and new releases to Licensee, and
Sample 1
Product Technical Support &. During the term of this Agreement, Company shall provide ongoing support for the Applications used to provide the Services and for all related hardware and software, including but not limited to the interface, long distance transport circuits, local circuits, and clearinghouse hardware and software. Company shall provide support to its customers and shall be the intermediary between its customers and the Cellemetry(R) Data Service Gateway. Cellemetry shall provide or make available ongoing support for operational Gateways. Cellemetry shall notify Company of any material changes to the Gateways within a reasonable time (at least sixty days) after they have been made and tested. In the event that Cellemetry must make changes that are not "backward compatible," Cellemetry shall provide at least one hundred eighty (180) days' prior written notice to Company, and will provide Company a reasonable time to discuss the proposed change with Cellemetry and propose alternatives, which Cellemetry shall reasonably consider. Company shall be entitled to access to Cellemetry support for Cellemetry(R) Data Service, which shall be provided without additional charge upon execution of this Agreement. Cellemetry shall provide telephone problem resolution support on a twenty-four (24) hours a day seven (7) days a week basis. At a minimum, response times for calls received during normal business hours (8:30 a.m. - 5:30 p.m. in the time zone of the party receiving the call Monday through Friday, holidays excepted) is thirty (30) minutes from receipt of the call. During all other hours calls will be returned within one (1) hour and thirty (30) minutes of receipt of the call. Only calls relating to Network Service Affecting problems will be returned during non-business hours. Non-Service Affecting calls received during non-business hours will be returned the next business day. Both the Company and Cellemetry shall provide and maintain a current and up to date twenty-four (24) hours a day seven (7) days a week Trouble Escalation Contact List with the appropriate telephone, cellular, and/or paging numbers of the organization and/or personnel responsible for assisting in trouble resolution both during and after normal business hours, and a list of the holidays observed by each party. Cellemetry shall maintain a Gateway for testing purposes in the United States. Cellemetry shall have the right to make changes or alterations or to have changes or alterations made to the test Gateway or...
Sample 1
Product Technical Support &. Except in the case of the Existing Inventory (as defined in the Humongous Asset Purchase Agreement (as defined below)), retail consumer product technical support will be provided by Publisher.
Sample 1

Related to Product Technical Support &

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Product ACCEPTANCE Unless otherwise provided by mutual agreement of the Authorized User and the Contractor, Authorized User(s) shall have thirty (30) days from the date of delivery to accept hardware products and sixty (60) days from the date of delivery to accept all other Product. Where the Contractor is responsible for installation, acceptance shall be from completion of installation. Failure to provide notice of acceptance or rejection or a deficiency statement to the Contractor by the end of the period provided for under this clause constitutes acceptance by the Authorized User(s) as of the expiration of that period. The License Term shall be extended by the time periods allowed for trial use, testing and acceptance unless the Commissioner or Authorized User agrees to accept the Product at completion of trial use. Unless otherwise provided by mutual agreement of the Authorized User and the Contractor, Authorized User shall have the option to run testing on the Product prior to acceptance, such tests and data sets to be specified by User. Where using its own data or tests, Authorized User must have the tests or representative set of data available upon delivery. This demonstration will take the form of a documented installation test, capable of observation by the Authorized User, and shall be made part of the Contractor’s standard documentation. The test data shall remain accessible to the Authorized User after completion of the test. In the event that the documented installation test cannot be completed successfully within the specified acceptance period, and the Contractor or Product is responsible for the delay, Authorized User shall have the option to cancel the order in whole or in part, or to extend the testing period for an additional thirty (30) day increment. Authorized User shall notify Contractor of acceptance upon successful completion of the documented installation test. Such cancellation shall not give rise to any cause of action against the Authorized User for damages, loss of profits, expenses, or other remuneration of any kind. If the Authorized User elects to provide a deficiency statement specifying how the Product fails to meet the specifications within the testing period, Contractor shall have thirty (30) days to correct the deficiency, and the Authorized User shall have an additional sixty (60) days to evaluate the Product as provided herein. If the Product does not meet the specifications at the end of the extended testing period, Authorized User, upon prior written notice to Contractor, may then reject the Product and return all defective Product to Contractor, and Contractor shall refund any monies paid by the Authorized User to Contractor therefor. Costs and liabilities associated with a failure of the Product to perform in accordance with the functionality tests or product specifications during the acceptance period shall be borne fully by Contractor to the extent that said costs or liabilities shall not have been caused by negligent or willful acts or omissions of the Authorized User’s agents or employees. Said costs shall be limited to the amounts set forth in the Limitation of Liability Clause for any liability for costs incurred at the direction or recommendation of Contractor.

  • Product Support Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

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