Common use of Product Complaints Clause in Contracts

Product Complaints. Nipro shall promptly investigate and monitor ------------------ all Customer and/or regulatory complaints and/or correspondence concerning the use of the FreeStyle Products in the Territory. Nipro shall use commercially reasonable efforts to advise TheraSense of all complaints alleging patient injury promptly, if possible within twenty four (24) hours, but not more than five (5) days business days following the date Nipro receives such complaint, and of all other complaints relating to the FreeStyle Products as promptly as possible but not more than five (5) business days following the date Nipro receives such complaint. In addition, within fifteen (15) calendar days following the date Nipro receives such complaint, Nipro shall also provide TheraSense with a materially complete written report relating thereto. Any notice to TheraSense under this Section 8.10 shall be sent via facsimile and overnight delivery service to the attention of TheraSense's Vice President of Regulatory Affairs or to such other address or person as TheraSense may designate by notice.