PROBLEM TRACKING Sample Clauses

PROBLEM TRACKING. 19.1 A summary of all Support Desk Cases are reviewed on a weekly basis with the Director of Professional Services. Cases and their status are reviewed against targets and performance levels set out in this agreement. Constant monitoring is conducted to highlight areas of improvement internally and in this process to ensure the Client has the best possible experience when reporting problem cases.
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PROBLEM TRACKING. SSI will open a ticket in its problem tracking database system for all problems reported by OEM.
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PROBLEM TRACKING. The Call Centre files a ticket for 100% of the interactions that must be escalated. If the problem is not resolved on the first contact, it is either scheduled for a Service on Site (SOS) visit, or escalated within Information Systems. Open tickets assigned to the Call Centre are reviewed daily. Tickets escalated outside of the Call Centre are reviewed weekly. Service on Site (SOS) Call Centre, Service and Repair, and Desktop Services staff make on-site visits to fix faculty and staff computing problems that cannot be resolved over the phone. SOS is designed to assist users needing specific, on-site desktop support on an infrequent basis. Average wait time for an SOS appointment is 2 days. For critical problem resolution, SOS will be provided within 4 hours. During busy periods the wait for non-critical problems can be substantially longer. Critical issues include connectivity problems and severe virus problems. Staff typically schedule these appointments within 1 business day. Walk-Ins by Appointment The Call Centre’s computer walk-in service provides the hands-on assistance of a Call Centre staff member, who will supply the tools and guidance during the appointment to remedy the computer problem. To take advantage of the walk-in service, customers must schedule an appointment with the Call Centre technician by emailing Xxxxxxx.Xxxxxxx@xxxxx.xx
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PROBLEM TRACKING. (i) Problems and service requests are logged and classified and records of all problems (including full details of their resolution) and service requests shall be kept by Bibit and shall be made available to Skype on request as soon as reasonably practicable after such request.
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PROBLEM TRACKING. NeuLion shall establish and maintain a ticketing system for tracking of material problems with any of the Services (including any problem reported to NeuLion by NHL), the personnel assigned to resolve the problem, the anticipated steps to resolve the problem, and the time and date when the problem was reported and resolved. NeuLion shall ensure that personnel designated by NHL have full, unrestricted access to this ticketing system on a real-time basis via a password-protected Internet website or via another mechanism authorized by NHL. NHL and NeuLion shall implement the Escalation Procedures to ensure that each of them is made aware of higher severity problems and that such problems are resolved according to the Escalation Procedures in a timely and appropriate manner.
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PROBLEM TRACKING. Buyer shall have a data base problem tracking capability to assist in providing all of the information necessary and available to access and resolve Product problems.
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PROBLEM TRACKING. The contractor shall develop and maintain a system to monitor and provide feedback concerning problems or deficiencies discovered during any phase of Government approved testing, and shall include problems or deficiencies discovered by the fleet or FOR OFFICIAL USE ONLY
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PROBLEM TRACKING. All requests for assistance will be logged and the response time to the request recorded together with details of resolution of the problem.
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Related to PROBLEM TRACKING

  • Compatibility 1. Any unresolved issue arising from a mutual agreement procedure case otherwise within the scope of the arbitration process provided for in this Article and Articles 25A to 25G shall not be submitted to arbitration if the issue falls within the scope of a case with respect to which an arbitration panel or similar body has previously been set up in accordance with a bilateral or multilateral convention that provides for mandatory binding arbitration of unresolved issues arising from a mutual agreement procedure case.

  • Review Systems The Asset Representations Reviewer will maintain and utilize an electronic case management system to manage the Tests and provide systematic control over each step in the Review process and ensure consistency and repeatability among the Tests.

  • Monitoring System In each case in which the Custodian has exercised delegated authority to place Assets with a Foreign Custodian, the Custodian shall establish a system, to re-assess or re-evaluate selected Foreign Custodians, at least annually in accordance with Rule 17f-5(c)(3).

  • Interfaces Bellcore’s GR-446-CORE defines the interface between the administration system and LIDB including specific message formats. (Bellcore’s TR-NWP-000029, Section 10)

  • Hardware and Software Requirements In order to access and retain Disclosures electronically, you must satisfy the following computer hardware and software requirements: access to the Internet; an email account and related software capable of receiving email through the Internet; a web browser which is SSL-compliant and supports secure sessions, and hardware capable of running this software.

  • Commissioning Commissioning tests of the Interconnection Customer's installed equipment shall be performed pursuant to applicable codes and standards. If the Interconnection Customer is not proceeding under Section 2.3.2, the Utility must be given at least ten (10) Business Days written notice, or as otherwise mutually agreed to by the Parties, of the tests and may be present to witness the commissioning tests.

  • Network Access Control The VISION Web Site and the Distribution Support Services Web Site (the “DST Web Sites”) are protected through multiple levels of network controls. The first defense is a border router which exists at the boundary between the DST Web Sites and the Internet Service Provider. The border router provides basic protections including anti-spoofing controls. Next is a highly available pair of stateful firewalls that allow only HTTPS traffic destined to the DST Web Sites. The third network control is a highly available pair of load balancers that terminate the HTTPS connections and then forward the traffic on to one of several available web servers. In addition, a second highly available pair of stateful firewalls enforce network controls between the web servers and any back-end application servers. No Internet traffic is allowed directly to the back-end application servers. The DST Web Sites equipment is located and administered at DST’s Winchester data center. Changes to the systems residing on this computer are submitted through the DST change control process. All services and functions within the DST Web Sites are deactivated with the exception of services and functions which support the transfer of files. All ports on the DST Web Sites are disabled, except those ports required to transfer files. All “listeners,” other than listeners required for inbound connections from the load balancers, are deactivated. Directory structures are “hidden” from the user. Services which provide directory information are also deactivated.

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