Proactive Service. Service provided to, theoretically, remedy malfunctions before they occur.
Proactive Service. Utilizing all the previously outlined areas of RSI’s managed service practice, Right Systems is able to get ahead of issues we see on the horizon. We look at your infrastructure’s service dashboards each day and notate areas that might pose potential issues down the road. We prefer to deal with issues from a proactive perspective, making recommendations for upgrades and future projects when applicable, rather than rely solely on reactive. SCOPE OF OFFERING The following section defines the activities, services levels and procedures associated with the Managed Service offering for City of XxXxxxxx. For further definition of what is included in coverage, see Appendix A – Coverage and Current Equipment. Supported Locations and Users City Hall – includes multiple buildings on site connected to the same network Police Department Water Treatment Wellheads 33 End Users Supported Devices Hosts/Guests HP DL360 (2) – Windows 2022 Server HP DL 380 (1) – Rubrik MSA 1060 NAS YES Network Devices (Route/Switch/APs) • Firewall o Fortinet 4 – 1 each site • Switches: Aruba o 1 - City Hall o 3 – Netgear switches at small sites • Access Points o Fortinet (4) YES Desktops Windows 10 & 11 Antivirus: Sophos Device Management: Intune YES Security Support • Microsoft Entra Identity Management • Microsoft Multi-Factor authentication • Microsoft Cloud App Security • Conditional Access policies • General administration and support YES Services Microsoft CSP License Management NO Proactive Management 8am-5pm, Monday-Friday 24x7x365 monitoring & critical issue support YES On Demand Monthly Reporting YES Quarterly Business Reviews YES Vendor Management Microsoft Fortinet HP Comcast Sophos Rubrik YES Patching: Windows Server Windows Desktop Fortinet Firewalls and AP’s Aruba Switches Mutually agreeable schedule Customer-owned Backup Management Support Rubrik + Offsite YES * Right! Systems is an approved service provider on the TD Synnex OMNIA contract R200803 Service Onboarding • Project kickoff call with City of XxXxxxxx and RSI Engineering to review SOW, project goals, expectations, and timeline • Obtain and review existing documentation. Enhance and update documentation where required • Inventory all systems covered by contract • Perform review of key technology areas to include o Network o Datacenter o End User Compute o Security o Collaboration o Major Line of Business Applications • Stage 2 – Implementation and Optimization o Network ▪ Implement VPN and integrate Microsoft MFA for s...
Proactive Service. This service has on-going management fees as follows: If the total value is under £250,000 – 0.75% per annum (subject to a minimum monthly equivalent of £60) If the total value exceeds £250,000 – 0.5% per annum (subject to a minimum monthly equivalent of £156.25) We will contact you to offer a meeting with your adviser once a year to revisit your financial strategy, complete a financial health check, and reaffirm your attitude to investment risk. We will contact you to offer a review of your investment portfolio once a year to ensure that it is performing in line with your expectations that we agreed. Where your consent has been given your investment portfolio will also be rebalanced every year if appropriate to ensure it is in line with the agreed asset allocation and risk profile we agreed. Once a year a cashflow analysis report and shortfall calculation will be provided as required, with the aim to ensure your needs and aspirations are on track. Where relevant to the plans we advise on, we will assist you with your tax returns on request. We will provide advice in connection with the most tax efficient investments for your circumstances where appropriate. Telephone and e-mail access to your adviser and administration team. We aim to return phone calls and respond to e-mails within 48 working hours. We will provide online access to your portfolio valuations where possible. We will assist with any questions relating to relevant paperwork you have received since the last review. We will provide periodic newsletters and relevant updates. Example; if your investments are valued at £120,000 and you have selected the Proactive Service the on-going service fee we would receive is £900 p.a. As this exceeds the minimum on-going service fee for this service level no other charges would be applied. The total fee payable would be £900 per annum.
