Premium Service. Premium service is designed with a dedicated protection path that is physically diverse end-to-end for highest availability performance. The following table shows the characteristics that are different to Standard; please also see Schedule 2 for details of the service level agreements. -------------------------------------------------------------------------------- Characteristics Standard -------------------------------------------------------------------------------- Availability Target: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Guarantee: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Restoration mechanism ## MATERIAL OMITTED AND SEPARATELY FILED (fiber outage) UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## automatic switch Diversity ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## end-to-end physically diverse paths Guaranteed SLA Yes (see SLA for details) --------------------------------------------------------------------------------
Premium Service. (a) There is no set-up fee or management fee. The Landlord agrees to let the Property to the Agent when the Agent has found suitable prospective occupiers, and instead of set-up and management Fees, the Agent is entitled to keep the difference between the rent reserved by the Lease and the rent payable by the occupiers.
Premium Service. 5.5 If the Landlord has selected the Premium Service, the Agent agrees to perform the marketing services set out in clause 6.
Premium Service. ($195) • Full applicant screening -Credit check -Criminal background check -Employment verification • Show or access property • Listing placed in company database and on professional realtors multi-list service (MLS) and company website • Full service lease signing • 1 Month advertising campaign; listed in a minimum of 4 different websites • Flyers created and left inside the rental for applicants • Sign and lockbox installation • Attorney prepared lease • Lease closing with thorough explanation of resident responsibility • High quality digital photos for website advertising campaign • Full initial inspection with record of walk through condition • Advise owners of property condition • Collect security deposits and first months rent • Computerized accounting • Comparative market analysis Basic Service- Lockbox Option : A or B (Please circle one) Make checks payable to Home Locators and mail with contract to the address above. The following statement must be completed: I select the service to market my rental property. (Basic – Premium) Printed Name Signature Date OPTION 2
Premium Service. Premium service is an upgrade service option for Subscribers desiring such level of service. If a Subscriber selects Premium Service, the Contractor will provide back-door pickup and/or pickup down a long, remote private driveway. In these instances, the Subscriber will be assessed an additional monthly fee as proposed in the cost proposal section of the RFP.
Premium Service. Software maintenance support services will be provided to the Customer during the hours of 8:00 a.m. to 5:00 p.m. Central ……… Time, Monday through Friday, excluding ISD-observed holidays. Software maintenance support services will include and be limited to the following for all software products listed on the Quote/Contract:
Premium Service. A Programming Service for which a separate subscription charge is customarily imposed (i.e., a service which is sold on an a la carte basis).
Premium Service. Develop ESD scripts for non-standard applications on a time available basis . Maintain non-standard configuration . License management for non-standard software -------------------------------------------------------------------------------- NETWORK AND TELECOMMUNICATIONS SERVICES -------------------------------------------------------------------------------- Internet Services Internet Services provide access to Internet resources required to support business operations and to serve clients for web browsing, streaming video and file transfers. Premium Service: . Firewall management for extranet connections, including administration and reporting. . Consulting support for application External vulnerability testing for hosting. internally hosted applications and firewalls. -------------------------------------------------------------------------------- Remote Access Services Remote Access Services provides the ability to obtain access to PwC IT services, infrastructure and network from a non-PwC location. These locations can include home office, client sites, hotel and other locations. Physical connectivity is via dial-up, ISDN, cable modem or DSL. Currently only dial-up and ISDN are supported in the US. Premium Service: . Provide connectivity from engagement sites. See Engagement Site Services. . Provide access via cable modem and DSL from home offices and hotels -------------------------------------------------------------------------------- Voice Communications Services Ongoing voice communications services are provided by the PwC's infrastructure organization. Design and development of voice and conferencing standards as provided by IT are outlined below. Design, engineering and installation management as provided by IT are delivered as part of the planning and implementation of new offices. Premium Service: . Program and document complex call vector arrangements and call center designs . Order advanced routing services . Maintain customer call centers on an ongoing basis . Monitor on-site video calls outside of normal setup and troubleshooting . Coordinate ordering of services or circuits (DSL, POTS, toll-free) for customer labs . Coordinate ordering and installation of circuits to PwC client sites . Provide consultative services on special customer or client projects . Coordinate outsourcing of expedited requests for moves, adds and changes . Create customized ad hoc reports . Set up customer labs at PwC locations Service Not Provided: . Order or inst...
Premium Service. Provide connectivity to engagement sites and external See enterprises. Engagement Site Services section. Service Not Provided: . Provide service for additional IPX, DECNet and AppleTalk applications -------------------------------------------------------------------------------- SUPPORT SERVICES -------------------------------------------------------------------------------- Distributed Support Services The distributed support service is provided for a standard suite of desktop tools and includes US IT Service Center walk-up window assistance and dispatched deskside assistance. These services include all second level support escalations from the first level help desk. It also includes general support services associated with the delivery, deployment, management, deskside support and administration of the standard suite of desktop tools for PwC staff. Typical delivery of these services involves the problem diagnosis, resolution determination and implementation of the solution for desktop and infrastructure issues.
Premium Service. Perform PC hardware or software upgrades outside of the normal asset management turnover and planned software migration schedule . Provide off-site problem assessment at client engagements, except in situations where the on-site customer population justifies such; These situations may be subject to a request for a client charge code for time and travel A flat expenses; fee will be charged based on per hour time rounded up to the nearest hour including travel time from the nearest office. . Provide support for hoteling applications operated by customer (US IT will assist on a time available basis and will serve as backup if possible) . Upgrade PC operating system as requested by customer to be compatible with their clients' systems . Install non-standard equipment . Install non-standard software for which there is no approved ESD When script. exceptions are negotiated, the ongoing management of or legal responsibility for software licensing is not included . Provide long-term data file archiving, request and maintenance services on customer PCs . Perform data transfer services, outside the process of updating or exchanging a user-assigned PC . Perform data recovery services for PCs . Perform PDA support . Provide video conferencing support Service Not Offered: . Printer hardware maintenance outside of print queue administration and connectivity troubleshooting. This is provided by Office Services. . Provide support for non-PwC PC equipment at employees' homes . Provide support for high-speed internet connections at employees' homes (e.g., cable or DSL modem) -------------------------------------------------------------------------------- Education Services Education Services develops and delivers 24x7 e-learning and on-demand learning resources. Analysis, content and context development comprise these services. Premium Service: . Consult and develop e-learning or self-service learning resources for Buyer- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- specific applications or requirements . Create interactive online and computer-based training (CBT) courses for firmwide and Buyer-specific applications using HTML, FLASH, JavaScript, Authorware, Dreamweaver and RoboHELP . Author, develop and manage the Technology Education Web portal using Dreamweaver, FLASH, Fireworks and other third-party assessment applications . Deliver technology education f...
