Support Hours 3.1. Standard Support Hours: Toll-free telephone support (0-000-000-0000 option #2) is available Monday thru Friday from 8:00 a.m. EST to 8:00 p.m. EST. After- hours, holiday and weekend support for Severity 1 and Severity 2 issues is available by calling 0-000-000-0000, option #8.
Standard Hours (1) Except as otherwise provided, the standard workweek shall consist of five consecutive days from Monday to Friday, inclusive.
Core Hours (1) The default core hours for employees on Maxiflex schedules will be the 3 middle days of the employee’s tour of duty from 10 a.m. to 2 p.m., excluding a meal break.
Shift Hours All shifts assigned by the Employer must conform with the following guidelines:
Contact Hours The contact hour load for an eLearning course or section shall be equivalent to that for a face-to-face course.
Extra Hours (i) (a) Any additional hours beyond base hours shall be offered in a fair and impartial manner among "A" list part-time employees in the classification and in the geographical location in which the additional hours are required. Each zone and bureau and One Yonge Street shall be considered separate geographical locations. A part-time employee who is scheduled to work additional hours beyond the base hours (under the terms of Article 7) and who does not work those hours due to sickness shall be paid for such hours under the application of the sick leave provisions under Article 13 and Clause (2405).
Summer Hours a) Every year, for a period of ten (10) weeks, from mid-June to mid-August (exact dates to be posted by the Human Resources Department) the length of the regular work week is reduced by three (3) hours without reduction in remuneration.
Post-Observation Conference 1. The post-observation conference between the evaluator and teacher will be held no later than five (5) days after the formal observation.
Credit Hours Credit hours are hours that an employee elects to work, with supervisory approval, in excess of the employees basic work requirement under a flexible work schedule. Credit hours may only be accrued under a flexible work schedule. Employees must notify their direct supervisor of their intent to earn credit hours and the duties to be performed at least four (4) hours in advance of the time. Management will respond and approve the credit hours if the work is assigned duties that could not have been performed during a normal tour of duty. Credit hours used are considered hours worked.
Minimum Hours All employees shall be paid their regular hourly rate for each hour worked except where employed for less than four (4) consecutive hours per day, in which event they shall receive a minimum of four (4) hours pay. An employee who is called for work and upon reporting finds that his or her services are not required shall receive two (2) hours pay.
