Physical Security SLAs Sample Clauses

Physical Security SLAs. Service Level commitment for physical security in a LightEdge data center is: ● PRIVATE SUITE COLOCATION ● CAGE COLOCATION ● RACK COLOCATION ● SHARED COLOCATION Service Level Service Level Agreement SLA Credit COLOCATION SECURITY AVAILABILITY Mitigation: 15 minutes Repair: 1 day DESCRIPTION: Secured colocation space is provided to Customer as security caging or colocation rack(s) for purpose of storing and operating Customer electronic equipment in a LightEdge data center. Colocation racks are typically four post racks with combination lockable front and rear doors and locked side panels. Side panels on adjacent colocation racks will not be removed. LightEdge will maintain the colocation space and all security components such as cage entry points, doors, side panels and door locks, in good working order. In the event any colocation rack(s) needs repair or replacement of the security components, LightEdge will provide additional controls until the colocation rack(s) are returned to normal service. For example, if a door lock were the be inoperable, LightEdge might require escorted access into that data center quadrant until the door lock was repaired. MEASURED BY: Failures of customer secured colocation space must be reported to LightEdge by Customer. Service Failure occurs when any infrastructure related to critical physical security controls fails and is left unmitigated or unrepaired for an extended period, resulting in a breach of physical security of the Customer collocated equipment installed within the rack. Service Failure begins when Customer reports failure of security component of their secured colocation space, as documented by a Service Ticket. Service Failure for mitigation SLA ends when equivalent security control has been implemented and noted by timestamp in Service Ticket. Service Failure for repair SLA ends when failed infrastructure has been restored back into normal service. The physical security control repair SLA is provided during periods of normal operations and is exempt during periods of Force Majeure as defined in the Master Agreement. > 15 minutes for mitigation = 1% credit for each Service Failure > 24 hours for repair = 5% credit for each Service Failure DATA CENTER SECURITY RESPONSE 5 minutes DESCRIPTION: All entry and egress points into the data center are secured against unauthorized access. Each Customer entry point into the data center is secured by card and biometric access controls and is limited to approved Customers o...
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Related to Physical Security SLAs

  • Physical Security Contractor shall ensure that Medi-Cal PII is used and stored in an area that is physically safe from access by unauthorized persons during working hours and non- working hours. Contractor agrees to safeguard Medi-Cal PII from loss, theft or inadvertent disclosure and, therefore, agrees to:

  • Technical Security Controls 35 a. Workstation/Laptop encryption. All workstations and laptops that store PHI COUNTY 36 discloses to CONTRACTOR or CONTRACTOR creates, receives, maintains, or transmits on behalf of 37 COUNTY either directly or temporarily must be encrypted using a FIPS 140-2 certified algorithm which 1 is 128bit or higher, such as AES. The encryption solution must be full disk unless approved by the 2 COUNTY.

  • Physical and Environmental Security DST shall: (i) restrict entry to DST’s area(s) where Fund Confidential Information is stored, accessed, or processed solely to DST’s personnel or DST authorized third party service providers for such access; and (ii) implement commercially reasonable practices for infrastructure systems, including fire extinguishing, cooling, and power, emergency systems and employee safety.

  • Contractor Security Clearance Customers may designate certain duties and/or positions as positions of “special trust” because they involve special trust responsibilities, are located in sensitive locations, or have key capabilities with access to sensitive or confidential information. The designation of a special trust position or duties is at the sole discretion of the Customer. Contractor or Contractor’s employees and Staff who, in the performance of this Contract, will be assigned to work in positions determined by the Customer to be positions of special trust, may be required to submit to background screening and be approved by the Customer to work on this Contract.

  • Physical Safeguards USAC and the Department agree to maintain all automated matching records in a secured computer environment that includes the use of authorized access codes to restrict access. Those records will be maintained under conditions that restrict access to persons who need them for official duties related to the matching process. The user’s supervisor will ensure that USAC or the Department are notified when a user has departed or duties have changed so the user no longer needs access to the system, to ensure timely deletion of the user’s account and password.

  • Personnel Security 6.1 Staff recruitment in accordance with government requirements for pre- employment checks;

  • Additional security requirements The following provisions apply in respect of any Additional Security provided:

  • System Security (a) If any party hereto is given access to the other party’s computer systems or software (collectively, the “Systems”) in connection with the Services, the party given access (the “Availed Party”) shall comply with all of the other party’s system security policies, procedures and requirements that have been provided to the Availed Party in advance and in writing (collectively, “Security Regulations”), and shall not tamper with, compromise or circumvent any security or audit measures employed by such other party. The Availed Party shall access and use only those Systems of the other party for which it has been granted the right to access and use.

  • NATIONAL SECURITY Nothing in this Agreement shall be construed:

  • Essential Security Nothing in this Chapter shall be construed to: (a) require a Party to furnish or allow access to any information, the disclosure of which determines to be contrary to its essential security interests; or (b) preclude a Party from applying measures that it considers necessary for the fulfillment of its obligations under United Nation Charter for the maintenance or restoration of international peace or security, or the protection of its own essential security interests (19).

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